Why is it that a human service that answers questions is not more readily accessible? <Personal email address was removed by moderator>
The community is here to help. You posted under screencast.com, are you referring to SnagIt or Camtasia? When SnagIt is installed the capture function is typically selected from an icon at the top of the screen or pressing the Print Screen key (or other configurable key combination).
If you are referring to Screencast.com, you cannot capture your screen using that service. It is only a hosting site for your videos, and other media.
You can find our training and tutorial videos, guides, etc. here: