Capturing of Scrolling Areas doesn't work

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  • Updated 4 years ago
Capturing of scrolling Areas in Safari and Firefox doesn't work. I only can capture entire scrolling Windows. "Scrolling Capture" under Capture Preferences is enabled and the Firefox plugin is installed.
I use Mac OS 10.7 Lion, Safari 5.1, Firefox 13.0 and Snagit for Mac 2.0.0 Trial Version.
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Engelhard

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Posted 8 years ago

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Jason Eagleston, Employee

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Hi,

Sorry for the delay in our response. Thanks for providing so much detailed info about the state of Snagit, we do appreciate it. As you've said, it sounds like everything is set up perfectly. Up until a couple of days ago, since Firefox 13 is still in beta, our Firefox add-on hadn't been updated to be compatible with the beta version. This process is managed by Mozilla, but I believe as of yesterday our add-on should now be compatible.

However, let us know if you're still experiencing troubles.

Thanks,

Jason
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Engelhard

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Hi Jason

Thanks for your reply. But as I wrote, capturing of scrolling regions doesn't work in Safari too and any other application like Word, Excel, Pages etc. Only whole scrolling windows would be captured.

Hansjürg Engelhard
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Jason Eagleston, Employee

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Hi,

Sorry for my misunderstanding. Yes, Snagit on Mac does only capture scrolling windows, the scrolling region functionality is not available. I realize this will not be an ideal workaround, but one possibility would be to use the Snagit editor to crop out the areas of the page that you do not want. Here is a short video example: http://screencast.com/t/OKlfDfeLf

As I mentioned, this is not quite as straightforward as scrolling region capture, but hopefully it will provide a rather quick way of removing parts you do not want.

I hope this helps out.

Jason
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User

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Scrolling capture on Mac in Firefox and Snagit 2 has not worked for quite some time. Currently using FF12, but I think the last it worked was v10. Everytime either app updates I cringe and cross my fingers...not that that does, or rather has done, much good. Any idea when we might get some tr-action on this issue? Thanks.
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Jason Eagleston, Employee

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Hi,

We are not aware of any known issues with our Firefox add-on for scrolling capture. We essentially rewrote the way our Firefox add-on works to be compatible with Firefox's new add-on update process. So, for good measure, go ahead and uninstall your current Snagit autoscroll add-on.

Once that has been removed, navigate here: https://addons.mozilla.org/en-US/fire... to install the most recent add-on.

Once you have installed that add-on, you will simply get updates via Firefox just like you would for other add-ons.

If Snagit is still not behaving, let us know and we'll make sure we get you up and running.

Thanks,

Jason
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User

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Thanks Jason. I have done exactly this, repeatedly, with no difference. Which, technically, is the definition of insanity. I have a lot of add-ons. Do you know of any that are known to cause issues, and if so, could you post those on your Web page somewhere?
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Jason Eagleston, Employee

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Hi,

Thanks for the update.

We aren't aware of any other add-ons that conflict.

I'm kind of curious what exactly happens when you try to capture a page in Firefox? Here is a quick video that shows the normal function: http://screencast.com/t/jJklKUdJo

After you have started a capture from Snagit and hovered over a Firefox window, do you still see the little orange arrow in the corner?

Thanks,

Jason
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User

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I do get the orange arrow in the corner. Then I get this message:

Snagit cannot capture the scrolling area for this website. This can occur if:

- The website is not compatible with Snagit's scrolling capture feature or is too large.

- The Snagit AutoScroll Helper extension is corrupt or disabled. Make sure the extension is enabled in FireFox.

Tried the Google page in your video demo.

In Snagit, it tells me 'scrolling capture is working.' Who can believe it?!
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User

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OK, so here's one or two culprits to add to your watch (and fix) list: NoScript and All-in-one-Sidebar. I took a stab at this, thinking one or both of these may be playing havoc, and I think I'm right. I had to disable both and now scrolling capture worked. Tried captures on a variety of sites, and all good.

So, I hope this can be addressed. I have used these add-ons for a few years, and there were no issues previously, so whatever changed in recent versions of Firefox, the Snagit add-on or these other add-ons is causing conflicts, which I would like addressed. I depend on NoScript in particular to keep me aware of what kind of prying nonsense is going on without my knowledge, and express consent. As for All-in-one-Sidebar, it's very useful too, but one I can do without if need be. Just not NoScript.

Thank you Jason.
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Jason Eagleston, Employee

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Hi,

This is pretty perplexing, I just installed each of those add-ons independently to isolate the issue, and Snagit was still able to successfully scroll the page. So, I'm a little stumped.

Would you be willing to re-enable NoScript (and leave All-in-one-Sidebar disabled) and try another capture? And maybe the same thing (disable NoScript and leave All-in-one-Sidebar enabled) to try to isolate the problem?

It's possible that there are settings within the add-on that are preventing scrolling as opposed to the entire add-on causing the problem.

Thanks,

Jason
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User

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NoScript disabled & AIOS disabled - scrolling capture works
NoScript enabled, AIOS disabled - scrolling capture works
NoScript enabled, AIOS enabled - scrolling capture fails
NoScript disabled, AIOS enabled - scrolling capture fails

I would say that means AIOS is the issue. There are so many options in AIOS it's hard to know where to start. I reset all its settings to default, but still no go.
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User

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Hello? Any update to resolving this? Upgrade to Firefox 13 has not resolved.
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Jason Eagleston, Employee

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Hi,

Apologies for not responding sooner. I have attempted to reproduce the issue with the AIOS extension, and I've still been unable to successfully reproduce the problem. Here is a quick video of what I'm seeing: http://screencast.com/t/nGLvAehc8

Is there anything different about the way my side bar looks? It's possible there is a special setting that I have off or something that could be different for us.

Again, apologies for not responding sooner.

Thanks,

Jason
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User

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Thanks, your AIOS seems to stay static (not auto-hide). Anyway, I've tried again and oddly I can't get scrolling capture to work until I disable both AIOS and NoScript. Having one or the other prevents capture as well. AIOS has so many options it's confusing, and even when I have it set to defaults capture still does not work. I have a lot of add-ons, but it seems only these two are the culprits, in some combination. I have no idea, but I am giving up and will have to do my scroll captures on Windows until this gets fixed.
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GeekDrop.com

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So far tested in Firefox 13 (non-beta & my main browser), IE9 x64 & Opera (Latest), None of the scrolling capture options including All-In-One will work (tested in Gmail). Using All In One it usually just captures the visible window area, using the other scrolling options it opten gives a dialog window first saying possibly incomplete capture with a help link.

I'm also unable to install the Firefox helper addon to test with because it says incompatible platform.

Certainly there must be some way to get it to work through Firefox version updates?
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Jason Eagleston, Employee

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Hi,

Yes, you are correct, the Snagit Firefox Add-on will automatically update via Firefox version updates. To ensure you have the latest version, which is compatible with Firefox 13, please download it here: https://addons.mozilla.org/en-US/fire....

The method we've used to create this add-on is in line with Mozilla's requirements and is automatically updated to be compatible when a new version of the browser is released.

For the failures with Gmail, we do have a number of issues with sites similar to Gmail and Google Reader where there are custom scrollbars and toolbars that stay static as you scroll. We certainly apologize for this bug.

Let me know if you are still receiving the incompatible message from Firefox, and we will continue troubleshooting the problem.

Thanks,

Jason
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Marie Magdziarz

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I also have this problem with ie8. I'm trying to capture a scrolling window (B) within a window (A) but it seems to dtect that the A is already full screen and doens't allow me to scroll within B. Please help
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Marie Magdziarz

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Sorry for the atrocious spelling...
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Mike Curtis, Employee

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Hello Marie,

Since you mention you're using IE 8, are you using the Windows version of Snagit? If so, you might be able to pull this off with a custom scroll area. There is a tutorial for doing this here: http://www.techsmith.com/tutorial-sna...

It sounds like you've got a scrolling window inside a scrolling window, and I could see how that can cause problems for Snagit. My other idea, whether you're on Windows or Mac, would be to see if the page has a "print-friendly" or "mobile-friendly" view option. Sometimes that can be really helpful.

Sincerely,
Mike Curtis
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User

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Hi Jason. Just wanted to update this thread and let you know scrolling is currently working in FF1602 on Mac OS X 1082, after I visited the plugin install page and restarted FF. It seems updates to FF or some other plugin breaks Snagit, making it very unreliable to know the cause. Oh well, love Snagit! Thanks.
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Kathleen Tesluk

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I have Mac OS X 10.8.5 and use Safari -- the scrolling feature does not work for me at all using this browser, so I am trying Firefox, which I don't like as much.  The scrolling feature works... except for the kinds of websites I most need it to work with.  In theory, Snagit is perfect for genealogy research; I want to capture data from newspaper articles, original documents such as wills, land records,etc. and these documents will always extend beyond what is displayed on the screen.  BUT Snagit does not seem to work on websites that host original documents (ie. Library of Congress' Chronicling America, FamilySearch.org, FultonHistory.com, etc).  I get the yellow arrow indicating it will scroll and capture the entire page, but it only captures the document going right to left and not the entire vertical span of the page. I love how easy it is to annotate my data and capture my sources with Snagit, but without the scrolling feature I won't purchase it since Skitch will annotate and do a screen capture for free.  Any suggestions would be appreciated!

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Kathleen Tesluk

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I have Mac OS X 10.8.5 and use Safari -- even with "enable scrolling" checked, the scrolling feature does not work for me at all using this browser, so I am trying Firefox, which I don't like as much.  The scrolling feature now works... except for the kinds of websites I most need it to work with.  In theory, Snagit is perfect for genealogy research; I want to capture data from newspaper articles, original documents such as wills, land records,etc. and these documents will always extend beyond what is displayed on the screen.  BUT Snagit does not seem to work on websites that host original documents (ie. Library of Congress' Chronicling America, FamilySearch.org, FultonHistory.com, etc).  I get the yellow arrow indicating it will scroll and capture the entire page, but it only captures the document going right to left and not the entire vertical span of the page. I love how easy it is to annotate my data and capture my sources with Snagit, but without the scrolling feature I won't purchase it since Skitch will annotate and do a screen capture for free.  Any suggestions would be appreciated!

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Shar

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Hi - I have MAC OS X 10.9.5 and Snagit 3.2.2 and no matter what browser I use (Chrome 39.0.2171.99, Firefox 35, Safari 7.1.2) with all the appropriate add-ons required, I cannot get a full screen screenshot. Even with scrolling enabled. Not sure why.
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George

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It is not working for me too
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George

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For me (windows 8.1) it doesn't work with Chrome, but it does work with Internet Explorer 11.0.9600.17801
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Wally Deck

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I have 10.8.5 on my imac  and it does not work on Firefox, but If I try with Chrome it works. I recently had installed an add on that made it work with Firefox 38.0.1, but once I updated Firefox last week  the ability to capture a scrolling page vanished.

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