When I execute the Camtasia 9 studio, the program is always crash.
I am using on Windows 10 home edition and 32GB RAM. Any idea? Very disappointment.
First of all, I'm sorry to hear you're having these problems. Please contact our tech support staff here: https://support.techsmith.com/ - they will help diagnose the problem and hopefully help you get it working, or in the least - as Jason mentioned - help us figure out how your machine differed from our test environments so that we can get it fixed in an upcoming update.
QA Practice Lead
I have persevered all week with ver 9 crashing every day and eventually losing all the text in the callout and the hotspots not working correctly. I have given up on ver 9 and gone back to ver8.6.
I've noticed the player themes are downgraded so there is only one now.
Think I'll wait until there is a next point release before trying it again.
I've been using the release version of CS9 for quite some time on Win 10 [as a beta tester]; it has been rock-solid for me; I've edited/produced hundreds of projects without crashes or hangs
I've made projects containing almost 2,000 hotspot callouts; they've all worked correctly
so, knowing your specifics would be very helpful
the current player is much advanced from the previous offerings, even though there is only 1 theme
I will offer an observation ...
prior to CS9, I made all my productions using the classic theme [in CS8]
if I play a MP4 w/controller video made with CS9, then subsequently play an older, classic theme video, that video will always start play with the volume set to 0%
however, once such a video is played, others like it will play as expected
this seems to be a browser thing, because deleting browser cache before playing a classic video will prevent the 0% volume issue
I'm curious is anyone else runs into this?
Via investigation with tech support, we found one of the problems (on my system) and that is that if you have FRUITY LOOPS 12 installed, it can crash Camtasia 9. Fruity Loops doesn't have to be running, just installed. Tech Support isolated the problem being this file:
Unfortunately, the only current fix is to rename this file (which breaks Fruity Loops*). So I wrote a batch file that toggles the name.
- Right-click desktop and Click New Text File
- Name the file vorbistoggle.bat
- Open the file in Notepad and paste the code below the save:
IF EXIST vorbis.acm (
rename vorbis.acm vorbis.acm.bak
) ELSE (
rename vorbis.acm.bak vorbis.acm
Since Vorbis.acm is a protected file, to work you need to Run As Admin. Note that you need to run this only if swapping between those two apps. Also, it means you cannot run the two at the same time.
*IMPORTANT: If you try to run Fruity Loops when the file isn't named appropriately, FL will crash and corrupt and need to be reinstalled. So be aware of this before you implement.
Problem Event Name: APPCRASH Application Name: CamtasiaStudio.exe
Application Version: 184.108.40.2066
Application Timestamp: 57dc6158
Fault Module Name: CSRenderLib.dll
Fault Module Version: 220.127.116.11
Fault Module Timestamp: 57d9765c
Exception Code: c0000005
Exception Offset: 0000000000ff3b16
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 4951
Additional Information 2: 4951a51de70d0505b6b9b02277b32012
Additional Information 3: 713a
Additional Information 4: 713a2473732b07e0a5f3a2e25c1b92c6
I also very frustrated with constant crashing since my upgrade to C9. I have windows 7 64 bit system. It mostly happens when I click record. It will open the record (after several minutes) in the paused mode. Then I am unable to resume it. The only way to get out is ctl-alt-delete. It also crashs when I do voice narrations as well. I opened a ticket. This is taking up so much of my time and I have a big project to do. Thanks for any advice.
I can record in 9 but have to open the trec recording file and compile in 8 or it dies every time. lost many hour of my life over this and wonder if a removal of 8 is needed?
Make videos almost every day so guess I will just scrap 9 and stick to the 8... maybe one day it will be fixed but in reading through this log, I see the same issues with everyone.
I can tell you this much. I've never gotten the blue screen of death while using Camtasia 9 under any circumstances.
That being said, I don't know what's creating that problem for you.
However, I visit this forum a lot. You are the first person to my knowledge "Operating System Failure" while using Camtasia 9.
I suggest you contact TechSmith's Tech support and see if they can resolve this.
Although, It sounds more like a Windows Operating System Failure to me.
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"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash. We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size. That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."