Camtasia 9 is crash

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  • Updated 3 years ago
  • (Edited)
Hi, I have been using Camtasia 8 and installed Camtasia 9, today.
When I execute the Camtasia 9 studio, the program is always crash.
I am using on Windows 10 home edition and 32GB RAM. Any idea? Very disappointment.
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HH Huh

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Posted 4 years ago

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Jason Vagner

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My first few runs through the new Camtasia today crashed a lot too, then it seemed to settle down and I was able to finish an edit. Try a little more, or wait for the first hotfix/update from Techsmith.
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Clint Hoagland, Employee

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Official Response
Hello!

First of all, I'm sorry to hear you're having these problems. Please contact our tech support staff here: https://support.techsmith.com/ - they will help diagnose the problem and hopefully help you get it working, or in the least - as Jason mentioned - help us figure out how your machine differed from our test environments so that we can get it fixed in an upcoming update.

Thank you!
Clint Hoagland
QA Practice Lead
TechSmith Corporation
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Joe Morgan

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Sorry to hear some are having problems. However,

I've been using Camtasia 9 all day and it's been running flawlessly on my Windows 10 Anniversary Addition.

Just wanted to let others know.
Regards, Joe
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ms

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Same here. Constantly crashing on Windows 10.
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HH Huh

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Too bad.
I sent my system information to TechSmith's technical support team, today.
I hope that they resolve this issue ASAP.
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Gary Smith

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I've been using the software for years and Version 9 is the only time I have had issues...I can't add audio...when I add an MP3 Track through the Media option the system crashes. I've rebooted, both warm boot and cold boot. It's a new install from just a few hours ago? Anyone have an idea? 
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Robert R., Online Community Admin

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Hi Gary;

Would your MP3 file happen to have any Copyright protection or be covered under HDCP? These are common protections placed on MP3 files downloaded from the internet (especially from places like Amazon, iTunes, etc.). If not, would you happen to know whether it is a variable bitrate or constant bitrate MP3? If you convert it to the recommended WAV format, do you have the same issue?
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Gary Smith

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Will try and convert. No copyright problems...is my own music (is good too - - hehehe). 
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Gary Smith

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Sorry - I believe I misunderstood - it's currently an MP3 File. I noted the Camtasia Specs include MP3? Right? Not sure about the bit rate...but the music worked and is currently working on Version 8 software. 
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Robert R., Online Community Admin

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There might be a property that we are not working well with in Camtasia 9. Would it be possible for you to open a support ticket at https://support.techsmith.com/ and put "Attention Robert" in the subject so I can work with you there?
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Gary Smith

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Thanks Robert - already posted a support ticket just now...using same text as above. Starts with "I've been using the software..." 

Look for (#273066)
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Robert R., Online Community Admin

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Thanks Gary! I've gone ahead and responded.

Hopefully we can get this squared away for you asap.
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chaptermm

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me too, the camtasia 9 let my pc going down and bluescreen & i have del v9 , install back v8.6
(Edited)
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bmcoursetutor

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Hi all,

I have persevered all week with ver 9 crashing every day and eventually losing all the text in the callout and the hotspots not working correctly. I have given up on ver 9 and gone back to ver8.6.

I've noticed the player themes are downgraded so there is only one now.

Think I'll wait until there is a next point release before trying it again.

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kayakman, Champion

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it would help if you could explain exactly what issues you are seeing ... specifically, what steps cause crashes; screencast[s] demonstrating perhaps?

I've been using the release version of CS9 for quite some time on Win 10 [as a beta tester]; it has been rock-solid for me; I've edited/produced hundreds of projects without crashes or hangs

I've made projects containing almost 2,000 hotspot callouts; they've all worked correctly

so, knowing your specifics would be very helpful

the current player is much advanced from the previous offerings, even though there is only 1 theme

I will offer an observation ...

prior to CS9, I made all my productions using the classic theme [in CS8]

if I play a MP4 w/controller video made with CS9, then subsequently play an older, classic theme video, that video will always start play with the volume set to 0%

however, once such a video is played, others like it will play as expected

this seems to be a browser thing, because deleting browser cache before playing a classic video will prevent the 0% volume issue

I'm curious is anyone else runs into this?
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Gary Smith

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Totally agrees! I've had problems with Audio and it continues...service calls must be growing! Hummm?? Back to Version 8 I go...too bad! 
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saverino_ja

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I got the v9 trial. I attempted to open a small v8 file I was working on. V9 asked if I wanted to continue with the trial, Yes, it then changed the format and file extension to v9. Then v9 attempted to automatically open the file during which the following "Camtasia 9" error box appeared: "Camtasia 9 has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is avaliable." I want to purchase the upgrade but need to wait until it is working :). Time permitting I will try creating non production test videos.
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uridafna

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How can I get back to vresion 8?
I'll try 9 again when it's working properly.
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Shawn Olson

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Crashing here a lot too.  Here are two things that crash my Camtasia 9 with 100% certainty:

  • Add a Mp3 to the Timeline
  • Click Help > Technical Support


In case it's important:

Windows 10 Anniversary Edition

Geforce GTX 980 Ti with latest NVidia drivers

(Edited)
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Robert R., Online Community Admin

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Hi Shawn;

This is certainly not the expected behavior; as I recommended to Gary, I too recommend to you. For technical support issues can you please open a support ticket here so our techs can work to address this issue (or provide information to our developers in the event that a fix is needed)?

-Robert
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Habib-Sylvain

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Same here.

Crashes every time I hit "Record".

Thought it may be Comodo acting up, but nope.

Using Windows 10 Anniversary Edition on an Intel NUC with HD 5000 chip.
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Robert R., Online Community Admin

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Hi Habib-Sylvain;

Have you done as mentioned a few times throughout this post and opened a support ticket?

-Robert
(Edited)
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Shawn Olson

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Via investigation with tech support, we found one of the problems (on my system) and that is that if you have FRUITY LOOPS 12 installed, it can crash Camtasia 9. Fruity Loops doesn't have to be running, just installed. Tech Support isolated the problem being this file:

C:\Windows\System32\vorbis.acm

Unfortunately, the only current fix is to rename this file (which breaks Fruity Loops*). So I wrote a batch file that toggles the name.

  1. Right-click desktop and Click New Text File
  2. Name the file vorbistoggle.bat
  3. Open the file in Notepad and paste the code below the save:

cd "C:\Windows\System32\"
IF EXIST vorbis.acm (
 rename vorbis.acm vorbis.acm.bak
) ELSE (
 rename vorbis.acm.bak vorbis.acm
)

Since Vorbis.acm is a protected file, to work you need to Run As Admin.  Note that you need to run this only if swapping between those two apps. Also, it means you cannot run the two at the same time.

*IMPORTANT: If you try to run Fruity Loops when the file isn't named appropriately, FL will crash and corrupt and need to be reinstalled. So be aware of this before you implement.


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tien tran

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Camtasia 9 stopping working

Problem Event Name: APPCRASH  Application Name: CamtasiaStudio.exe
  Application Version: 9.0.0.1306
  Application Timestamp: 57dc6158
  Fault Module Name: CSRenderLib.dll
  Fault Module Version: 12.2.0.64
  Fault Module Timestamp: 57d9765c
  Exception Code: c0000005
  Exception Offset: 0000000000ff3b16
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 4951
  Additional Information 2: 4951a51de70d0505b6b9b02277b32012
  Additional Information 3: 713a
  Additional Information 4: 713a2473732b07e0a5f3a2e25c1b92c6
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Joe Morgan

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I'd like to help you out here.
However, This is a user to user forum.
The information you have provided can be useful.But odds are, probably can't be deciphered by your typical forum member.

If you could provide information like.
 What you were attempting do when the program crashed. Things of this nature, someone may be able to help you.

Tech Support is another option.
 

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Kim

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I also very frustrated with constant crashing since my upgrade to C9. I have windows 7 64 bit system. It mostly happens when I click record. It will open the record (after several minutes) in the paused mode. Then I am unable to resume it. The only way to get out is ctl-alt-delete. It also crashs when I do voice narrations as well. I opened a ticket. This is taking up so much of my time and I have a big project to do. Thanks for any advice.

Kim

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Bob Lewis

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You might want to put in a ticket to tech support. The link is in Joe's comment.
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johnnovak

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I too long time user of Camtasia 6-7-8 and installing 9 over my 8 ... windows 10  4.0ghz machine 16 gigs ram and built for professional day trading....   when i render in 9   blue screen of death and party over. 

I can record in  9 but have to open the trec recording file and compile in 8 or it dies every time.  lost many hour of my life over this and wonder if a removal of 8 is needed?   

Make videos almost every day so guess I will just scrap 9 and stick to the 8...  maybe one day it will be fixed but in reading through this log, I see the same issues with everyone. 
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Joe Morgan

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johnnovak,

I can tell you this much. I've never gotten the blue screen of death while using Camtasia 9 under any circumstances.

That being said, I don't know what's creating that problem for you.
 However, I visit this forum a lot. You are the first person to my knowledge "Operating System Failure" while using Camtasia 9.

I suggest you contact TechSmith's Tech support and see if they can resolve this.

Although, It sounds more like a Windows Operating System Failure to me.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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Tricia Ransom

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I've spent days with Support on this issue. Their support page actually has the best answer I've seen to date:

"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...