I would expect the OneClick button to support one or more of the following:
- Honor the settings from the primary capture window (Preview, Clipboard, Cursor, Delay), which it currently does not appear to do
- Allow a configured preset to be assigned to the OneClick button
- Provide a dedicated settings screen to control OneClick settings
If I am missing a setting somewhere that controls this behavior, I'd be happy to know what that is.
Please advise whether any of these are being considered for the future. As it stands, OneClick is of limited usefulness.
Snagit will not open at all since Firefox updated to its newest version. I think it's version 55 or 55.1 & re: Windows, it's possible there was a Win update when I was away from my laptop.
As for One-Click, I had no clue what you even meant by One-Click but finally, remembered. A very long time ago, my red button at top of screen vanished. I followed suggested fixes & eventually I opened a support ticket asking about getting the red button back on my screen but I then was unsuccessful in restoring the red button! You will see that in my history. It was several years ago, not in 2016, I believe.
My stated issue is:
***Snagit does not open on my laptop! ***
The Snagit Editor IS open but I have no captures to deal with since captures cannot be made. When Snagit IS working, it's icon is shown in taskbar & opens upon starting uf the laptop!
Snagit is by far my most often used program & I'm lost without it. Please! respond about my stated issue rather than One-Click, Red Button or any other extraneous topic! I MUST have Snagit open & useful & now that I'm reminded, I want the red button back also.
Because I'm old, just had surgery Dec 1, I don't feel up to having update to Snagit 13 or any other type of Snagit that will markedly alter how the program is used.
Please help me. It appears that this will simply become part of Feedback & won't be received by any support person who has responsibilty for fixing Snagit issues- that is what I need, desperately.
Thank you, Sandra Williamson
Oh great! I am not the only one experiencing the frustration of OneClick window! I too have problem with customizing OneClick capture button. I would have thought it follows the All-In-One setting of the "main" capture window, but alas, it does not :-( Ideally, you should be able to map the Capture button in OneClick window to a preset, ideally one of the built in presets of the main Capture window, or one of the custom presets you select.
Any thoughts Techsmith? Or is Randy and I making a complete mistake?
You should really consider this in new updates. Is there anyone we can reach who will take this issue/feedback to their concerned team?
I regret upgrading now. It's NOT a one click if you have to click twice. *smh* I hope they add this feature back in or at least reply to this post if it's already there.
** Support says they are looking to see if other users want this back **
** THANKS RANDY FOR THE POST **
I am chatting with support. They said it isn't possible in the current version. It's a feature request. T_T (crying emoji.) It used to be possible in the old version.
Here is the standard reply I think they're copying and pasting to people. I've been using 11 for years so I was blissfully unaware this feature was REMOVED. Ugh. I'm surprised more people didn't speak up when 12 was released.
Thankfully we're corporately on Win 7 but my home PC is Win 10. It's not supported but if it works, I'm going back to 11 on that one too.
Good luck guys. I hope more people find this post and me too it so they add it back in. What's the point of having a profile if you can't change the OneClick to use it? I don't want a hotkey. Windows and my company software use all the Ctrl and Fn combos. Bleh.
//begin standard reply
The OneClick feature set has not been customizable since May of 2014 (when Snagit 12 was released). We may change that in the future, however there are no plans to do so at this time. Users looking for fast capture functionality often a capture hotkey as it can call up the capture profile instantly.
You are welcome to install and use Snagit 11 if that is the product that you prefer using (available at: https://www.techsmith.com/download/oldversions ). Please note that Snagit 11 is no longer a supported application (see: https://support.techsmith.com/hc/en-us/articles/203732728-End-of-Product-Support ) and is not compatible with operating systems later than Windows 8 (see: https://support.techsmith.com/hc/en-us/articles/219908907-Windows-Support-Matrix )
Please fix this!
I am another unhappy user, as I cannot program the OneClick Red Dot to a specific profile.
I find it much quicker to access the OneClick Red Dot for a quick capture as my hand is on the mouse, and it is quicker than reaching across the keyboard with my other hand to hit the print key.
I never want the mouse icon as part of my capture. Many times, I just want to select an area of the screen and have it accessible in my Paste Buffer. Why should I have to click on the Copy All in the Editor, just to paste my clip into say, Microsoft Word.
This should be a simple issue to resolve in the next version.
I have been using SnagIt for the past 12 years and I use it every day. I have purchased v8.2 and upgrades to v9. V10, v11, v12, v13 and v2018.
I will not purchase another upgrade until this is fixed. Tell me this is fixed in v2019 and I will purchase the upgrade right away.