I am trying to install snagit on a new pc. I have the licence key from purchase, but it won't allow me to unlock, was V11. Email address has changed from original purchase, I have original email receipt. How can I get help to understand why the key won't unlock?
To confirm, are you using Snagit on Windows or Mac? Snagit 11 is a Windows version though your post is in the Snagit (Mac) forums. If you have indeed switched from Windows to Mac then your Snagit 11 software key would only unlock Snagit 1 for Mac. You can download older versions here, though you will want to verify that you are running a compatible operating system for the version of Snagit that you own. You can check Mac OS X compatibility here and Windows compatibility here. -Robert