Change email address

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  • Updated 2 years ago
I am trying to install snagit on a new pc.  I have the licence key from purchase, but it won't allow me to unlock, was V11.  Email address has changed from original purchase, I have original email receipt.  How can I get help to understand why the key won't unlock?
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Posted 2 years ago

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Robert R., Online Community Admin

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Official Response
Hi there!

To confirm, are you using Snagit on Windows or Mac? Snagit 11 is a Windows version though your post is in the Snagit (Mac) forums. If you have indeed switched from Windows to Mac then your Snagit 11 software key would only unlock Snagit 1 for Mac. You can download older versions here, though you will want to verify that you are running a compatible operating system for the version of Snagit that you own. You can check Mac OS X compatibility here and Windows compatibility here.