You say you're listening, but you're not. I have Camtasia, but it's a big program and sometimes I just need to do a quick screen capture for a client. Jing is still putting out SWF files. Ridiculous. Why do you even still provide this tool if you're not going to make it actually usable?
I might suggest using Snagit, which is a lightweight way to record and share your video (similar to how Jing is). It will save or share your video in mp4. You can learn more or download the free trial here: https://www.techsmith.com/screen-capture.html
Oh sure, I'll spend more money on that right away. Sorry for the sarcasm but I find it deceptive that you offer this free program that is of no help. Just remove it and be honest. I'll just work with Camtasia.