Changing hotkeys assigned to another profile

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  • Updated 3 years ago
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I use SnagIt at work and have developed the habit of using CTRL-PRT SCRN.  I thought I would test it at home but it won't work the same.  When I tried to follow the steps at https://support.techsmith.com/hc/en-us/articles/204189118-Snagit-Windows-Capture-Directly-To-Image-U... the computer says that hotkey choice is assigned to another profile.  I want to reassign it!  I don't want to use one set of keystrokes at work and try a different set at home for doing the same things.  How do I reassign the hotkey so Ctrl-Prt Scrn will captured the image to the SnagIt editor?
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Denise Sproed

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Posted 5 years ago

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bhasler

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As I understand it, this is typically caused by another application (that has started before SnagIt) registering it's use of the keyboard combination with the Operating System.  My method of figuring out which application is doing this is to simply push the keyboard combination and see what pops up - rather primitive I know, but in my case it worked.  In my case, it was iCloud which when I pushed the PRINT SCREEN button, kept popping up a window to ask me if I wanted to place my screen prints on iCloud.  I said "No Thanks" and it went away.  Now I am able to assign CTRL+PRINT SCREEN to be my hot key.

I suspect every application will have a different method for disabling the use of the key or key combination in that application.  I hope that helps a little.

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Peter Gysegem

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This article is also useful:  https://support.techsmith.com/hc/en-us/articles/203731428?flash_digest=e24b25aad0b5245350486ba61e8c1...

I had a conflict with OneDrive and followed the instructions in the above article but the box it told me to un-check was already not checked and the problem persisted. What you have to do is go to the settings for OneDrive and add a check to that box, save it, then go back to the settings for OneDrive and remove the check and save that.
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Michael Baraz

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There are two different problems being talked about here. One is when the hotkey is used in a Snagit profile and the other when the hotkey is being used by another program other than Snagit. These two replies only address the latter (other programs).

The question here sounds like the one I am trying to solve of another Snagit profile is using a hotkey I want to remap. It seems most hotkeys can no longer be edited. I had to hack the XML file to remap the PrtScn key as I could not find a place to unmap wherever it was supposedly mapped. Again, sadly, the whole hotkey edit feature has been eviscerated. This capability urgently needs to be reinstated!