Check for updates fails silently (no error or message about status) in SnagIt 2019.0.1

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  • Problem
  • Updated 3 weeks ago
When I check for updates via "Check for Updates", I briefly get a popup stating "Checking for updates..." but then nothing else (no message about a failure or success or anything-silent failure).  I have a working internet connection and I do have a corporate proxy which is defined in Internet Explorer 11 and works fine for other external web sites.  Running Windows 10 1803 and using IE 11.
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john.t.krzeszewski

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Posted 3 weeks ago

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Dubie

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First off you are running the latest version 2019.0.1 as of this post so your good there.

There has been problems for some before with it updating through the program so down the road if it still doesn't work you could try a "Repair Install".  That only checks and fixes corrupt or missing program files.
It doesn't remove your files.

You can also always download the latest versions from here and install them
https://www.techsmith.com/download/oldversions.


Or there is always support.

Techsmith Free support

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday

Chat:
   6:00 AM to 9:00 PM EST Monday thru Friday


:)

(Edited)