choppy colour gradient in Camtasia 8.4.3

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I had a graphic designer create an intro to a video I'm making. He used a colour gradient so it is light grey in the middle of the slide and gets darker as it moves to the edges. His MP4 looks perfect. When I transfer his MP4 to the clip bin and produce and share it the gradient is no longer smooth you can see different shades of circles. I think it might have something to do with the compression. The file is a lot smaller. Any idea how to fix this?
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Posted 3 years ago

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Fred Grover, Champion

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You could try using a free software called Handbrake and try to produce/encode it as an mp4 and see if that helps by importing the new mp4 from the Handbrake into Camtasia Studio and see if that makes a difference or not. Sometimes just because it is an mp4 file and comes from another source does not mean it has the same encoding that will work with Camtasia Studio. Can you post a short video to show what you are seeing ?

I would also take a look at the Properties of his mp4 video and see what it says and then after using Handbrake check the Properties of that file again and see if it is different or not. Hope this helps a little and this is just my suggestion as others may have another way of doing it too. This is what makes this Community great as there are several users that are here that have had the same issues. Let us know if this works or not.

You may also want to consider putting in a support ticket with TechSmith and see if they can help as they are better equipped to diagnose what might be going on with the file. The information for that is below:

Toll Free:
    800.517.3001 (U.S. & Canada Only)
    8:00 AM to 7:00 PM EST Monday through Friday
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Thanks for posting and have a great day/night.

Best Regards ~ Fred.
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Kevin Mojek, Employee

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If the source MP4 looks okay in preview, the problem is likely with the production settings. The defaults in 8.4 were a bit low by today's standards. As a quick test of that theory, maybe try creating a project with just that intro video, and then produce via the "Custom production settings" route. In the Video settings tab, try bumping up the H.264 profile to high, and the quality to something like 60 to 65% as shown here:

If that doesn't resolve it, try bumping up the quality a bit more, maybe up to 70% if necessary. If that doesn't do it, then there's something else going on and probably would be best to follow up with tech support as Fred advised.