Choppy jerky video fix

  • 3
  • Idea
  • Updated 1 year ago
I was reading some of the copious complaints about the choppy replay. It has caused me to stop making videos. I was told it was a hardware problem by this site. It is not a hardware problem. For whatever reason, Techsmith does not seem to want to acknowledge this issue. Don't throw away another computer!
Someone suggested that it was the mp4 that was the problem. They said to upload to youtube and download it. others suggest using handbrake and converting the file.
I uploaded an HD video to youtube and downloaded it. Voila - easy editing like when I first started using camtasia.
Techsmith guys: quit blaming hardware. admitting you have a problem is half the battle. your software is un-useable unless you do as I said. I would guess that converting the files will also work, but I know the youtube upload - download works great.
Photo of piercex

piercex

  • 2 Posts
  • 1 Reply Like

Posted 5 years ago

  • 3
Photo of Rick Stone

Rick Stone

  • 6632 Posts
  • 3190 Reply Likes
I'm willing to be corrected if I'm wrong here. But I believe what happens when you upload to YouTube is that the video is actually converted and compressed. That would likely mean that when it comes back out of YouTube, you are working with a smaller file as far as the information stored inside. And by extension, a smaller file would likely be easier for Camtasia to manage and that may result in smoother playback in Camtasia.

Another possible explanation would be the CODEC involved. After the video has been uploaded to YouTube, YouTube likely transcodes the video and also likely uses a different CODEC. And perhaps whatever was used by YouTube is simpler and smoother for Camtasia to understand and work with.

To me, it's astounding the number of options that are available when videos are output. One only has to glance at the long list of available options when choosing an output from something like Premiere Pro to get a rudimentary feel.



Cheers... Rick :)
Photo of piercex

piercex

  • 2 Posts
  • 1 Reply Like
I have no doubt it is the codec. It is not the file size. I have tried that. I worked through a problem with an audio codec that didn't work on camtasia. After many frustrating hours, my fix... I returned the camera to the store.
I bet all of the folks having this problem are using certain cameras. I am using a canon powershot sx50 hs. I bet there are other cameras that don't work. It would be nice if techsmith could fix this problem or at least have a built in converter. 
my only plea is that you guys stop blaming the hardware - i completely stopped editing because it was a horrible experience. I had to guess at transitions and other edits.
How about "hey CEO and developers! can you guys fix this problem? I am tired of blaming codecs and hardware. What if our clients could actually use our software without the need to understand WTF a codec is?" 
Rick is a great guy. Thanks for responding.
Photo of wesley_meyers

wesley_meyers

  • 5 Posts
  • 0 Reply Likes
All my camcorders  do this choppy &^%$.  Canon Vixia HD G 20 and 2 $98.00 HD cams i got off amazom some chinese stuff. HAUSBELL . The only way to make the Canon stop the choppy video is to set it to 60 frames and 2nd to the lowest quality which i think it 640x480. There are 6 settings for quality. At 1920x1080 is highest and i have to go 4 setting below that to get no choppy video. I cant find anything that tells me what the quality is but i'm guessing its 640x480 What a joke they are. I love to find the people who came up with this idea and set them on fire watch them burn for the trouble they have put on me.
Photo of wesley_meyers

wesley_meyers

  • 5 Posts
  • 0 Reply Likes
Oww i'm using 8 core processor 4Hgz 16 gigs of ram ssd drives so i don't think its my pc . Got any ideas????????????
Photo of danemtheisen

danemtheisen

  • 1 Post
  • 0 Reply Likes
I had an issue with crashing and choppy video also. I emailed you guys from January 2017 to March 2017 about your steam version crashing constantly. After enough complaining you released a stable product. No more crashing! Also, why don't you be smart like Google? If its a file size problem, then let the user know! For instance, Google maps was not working correctly. I shook my phone out of frustration and Google asked me "Is everthing Ok? We noticed you shook your phone. Please send us your feedback!" This is a intelligent product. Camtasia is not!
(Edited)
Photo of Robert R.

Robert R., Online Community Admin

  • 1682 Posts
  • 556 Reply Likes
Official Response
Hi there!

Thanks for stopping by to post your
thoughts/ideas/concerns regarding Camtasia Studio; positive, negative or
neutral we encourage our users to speak up when it comes to our
products.

Regarding the topic of "choppy" or "jerky" videos there
are a few things that can cause this particular behavior. Below I've
listed a few of the potential causes, though that does not mean there
are not other unforeseen issues that may arise.

  • High framerate files
    - Camtasia Studio 8 currently has a maximum framerate cap of 30 frames
    per second (FPS). Videos recorded at higher framerates can appear jerky
    and/or choppy in both the preview window as well as post-production.
    This happens because Camtasia is actively cutting every frame above 30
    FPS; as an example, if you bring a 60 FPS video into Camtasia Studio it
    will actively cut out every other frame. This action causes the preview
    window to 'lag' and appear choppy. Utilizing content that is no more
    than 30 FPS is required if you wish to have a smooth editing experience
    as well as a smooth video upon completion.
  • High bitrate files
    - Camtasia Studio creates highly efficient, high quality content,
    whether you are recording or importing files into Camtasia for editing,
    the more efficient (i.e. low bitrate) your files are, the better your
    experience in Camtasia Studio will be. As an example, Camtasia Studio
    works wonderfully with content whose bitrate is below 20 MBps; note that
    smart phones (iPhones, Samsung Galaxies, etc.), digital video camera
    (including GoPro), and some recording technologies (such as OBS, Fraps,
    Bandicam, Mirillis Action!, etc.) all record at high bitrates. In some
    cases, GoPro cameras and game recording technologies can have bitrates
    reach as high as 145 MBps. These high-bitrate files will absolute cause
    the choppy/jerky behavior which is why we recommend what is called
    transcoding (a process of rewriting a media file to more standard specs,
    often including a lower bitrate). Uploading a file to YouTube then
    downloading it subjects the file to YouTube's transcoding process which
    is why those videos work well. We (TechSmith) tend to recommend the free
    utility HandBrake as it is fast, easy-to-use, and at the perfect price
    point.
  • Storing files externally - As Camtasia actively
    synchronizes content between the camproj file and the source files,
    storing on an external hard drive, network drive, or in a
    cloud-synchronized folder can, and will cause this behavior. Due to the
    sync between Camtasia projects and the source files we strongly
    recommend that you store all items pertaining to the project on a local
    hard drive (meaning it is inside the computer)
  • Large project files
    - This issue has been continuously improved upon in Camtasia Studio 8,
    though it does still leave room for improvement. Essentially the issue
    is that long projects with a massive amount of cuts can cause this
    particular behavior due to Camtasia Studio's 32-bit architecture. While
    we are working on a 64-bit version of Camtasia we still recommend that
    your recordings be short, simple, and follow a practiced script; the
    reason behind that is the fact that short, practiced videos take far
    less editing (and thus stress on the application) and make the overall
    experience more pleasant.
  • Hardware conflicts - While it
    may seem like it is a cop-out, hardware can certainly cause this type of
    behavior, especially when working with large/long files or notoriously
    difficult-to-decode content (like MOV files). Though Camtasia has
    relatively low hardware requirements, users will want to keep in mind
    that Camtasia is not the only application that is running and therefore
    it needs to compete with other applications for the resources.
  • Non-standard codecs
    - One of the greatest things about technology is that there is an
    incredible number of ways to go through and accomplish something and
    when it comes to the encoding and decoding of media files you will have
    any number of different ways to go about it. Custom or proprietary
    codecs are running rampant in the video creation world which can
    cause all sorts of problems (choppy/jerky issues included). To be able
    to support 100% of codecs out there would be an impossible task,
    especially since the mass majority of codecs require some sort of
    royalty be paid. We have developed Camtasia to work with the industry
    standards for codecs (Windows Media Video 8, Windows Media Video 9,
    AVC-encoded h.264, TechSmith Screen Capture Codecs 1 and 2, full
    frames/uncompressed, etc.) but many manufacturers, especially digital
    video camera manufacturers, will create their own specific codecs that
    use industry standard codecs as a "skeleton rig" to avoid paying
    royalties. This unfortunately means that some video files will not work
    within Camtasia even though the file format is a common format (while
    people are simply "people," each and every one of us is different on
    some levels; media files and their codecs are no different). We
    recommend transcoding as it will rewrite the media file into an industry
    standard file which will in turn allow us to work with the files.
As
mentioned above these are just a few of the more common causes for your
particular issue (and can be applied to both video and audio files),
there could be any number of potential causes for this behavior, but
these are the most common that I have personally seen. If you are
working with low bitrate files that are recorded at 30 FPS or less and
they are stored on your local drive then I would strongly recommend
contacting our support team as they may be able to look into why an
acceptable file is playing poorly on your machine. It could be
conflicting hardware (like preamps/mixers), conflicting hardware
(DisplayFusion or a host of Stardock applications), or it could be
issues with drivers, indexing issues, or even in some cases, down to
simply having a slow hard drive (hybrid SSD "green" hard drives can get
very slow performance).

Hope this helps shed some light on what could cause choppy, jerky, or laggy videos in Camtasia Studio.
Photo of Rick Stone

Rick Stone

  • 6630 Posts
  • 3190 Reply Likes
Thanks for the details! However, I'm a bit curious if the same would apply to a USB3 connected external drive? I understand these are ten times faster than USB2.
Photo of Robert R.

Robert R., Online Community Admin

  • 1682 Posts
  • 556 Reply Likes
Hi Rick!

It would; USB3 speeds are indeed fantastic as they get about 640 MBps. When compared to the paltry 60 MBps speeds of USB2 they seem lightning fast, however we still see the issue on gigabit networks which are nearly twice the speed of a USB3 connection. Mind you speed ratings are one-way only so with every cut, copy, paste, callout added/removed/edited, quiz or any other feature of Camtasia Studio is used on a network resource you have a two-way conversation happening; that two way conversation (project-to-media and media-to-project) will slow the connection speed. When you look at an internal hard drive's connection speed, neither the gigabit or the USB3 speeds can compare (SATA 3, a standard in hard drive connections, is 6 GBps) which is the reason behind the recommendation to keep content local.

As you're well aware every computer is different though and some PC's could run small projects with little-to-no editing (such as simply adding a background music track and adding a title clip) off of an external hard drive with relative ease. Those users that are looking to do any editing at all will want to keep them on the local hard drive to help with performance.
Photo of Rick Stone

Rick Stone

  • 6630 Posts
  • 3190 Reply Likes
Thanks so much for the info!
Photo of Heero Miketta

Heero Miketta

  • 1 Post
  • 0 Reply Likes
Now this is 2 years old, and I am just working my way into Camtasia. The choppy video issue puts me off, it seems now it is the framerate of the videos. Not a good look for a software like this - my phone app (PowerDirector on Android) works with no effort with these high framerate files. :O
Photo of MonroeMann

MonroeMann

  • 1 Post
  • 1 Reply Like
This is why I think I'm switching back to an iMac and Final Cut Pro. With FCP, you don't have to worry about what type of video file: they all work. My PC now is incredibly powerful, 8GB ram, dual core, 64bit, and even with no other programs running, Camtasia glitches up between every cut. In other words, as soon as the playhead arrives at a connection point between two clips, the audio continues, and the video just stops completely. If I add a transition, I never see the transitions, again because the audio continues but the video just stops. I am so incredibly disappointed with Camtasia, and the customer service is terrible--I send an email and it takes weeks before you guys even respond. Inevitably, you respond with a solution that doesn't work, and so I have to reply and wait another couple of weeks. It's so frustrating. So incredibly frustrating. --Monroe Mann
Photo of donb1153

donb1153

  • 3 Posts
  • 1 Reply Like
I want my money back! I'm sick of the long winded explanations as to why I can't use it yet EVERY device in our house hold can run the video feed....just not this program!

The program is video editing yet its so choppy you can't do anything with it

yes I am only using videos at 30fps and my computer and wife's computer ...oh and my kids computers are all capable of supporting the parameters of Camtasia 8......

if you can't simply upload a video from any video camera and edit it then Camtasia shouldn't be sold as a video editing software

I've raised a support ticket but still no response!.......I want my money back!
Photo of quiltshopgal

quiltshopgal

  • 2 Posts
  • 0 Reply Likes
Me too!  I even bought a new, bigger, more powerful computer with a beefed up graphics card and the problem didn't go away.  Very disappointed with TechSmith on how this problem has been handled (aka not handled).
Photo of admin

admin

  • 6 Posts
  • 1 Reply Like
I had hp Elitebook with Core i5 processor , 8 Gb Ram and SSD  but. I was having the same issue. The preview was too choppy. I ended up buying  HP Z800 Workstation with 12 Cores, and 24 Threads , 16 GB Ram and SSD, Nvidia Quadro 4000 2b Graphics CARD. Guess what? The choppiness is still there though the performance has increased a bit but the preview video lags too much in HD MP4. Before buying this workstation I thought It might be my laptop but this machine is a monster in the industry. It is used for 3D Graphics and animation. I don't think Techsmith will ever admit that it is their Software issue.
(Edited)
Photo of admin

admin

  • 6 Posts
  • 1 Reply Like
Sure!
Photo of lisamorris.roi

lisamorris.roi

  • 2 Posts
  • 0 Reply Likes
So, this thread is listed as 7 months old, and I"m experiencing this problem.  Was there a solution?  I'm guessing not??
Photo of wesley_meyers

wesley_meyers

  • 5 Posts
  • 0 Reply Likes
What i did with my new Canon Vixia  HG20 i had to lower the quality of the video then its not to bad but highest or even 2 highest quality id bad jerky looks like poo. I have the MOST expansive sd card i can find and it made no difference. Wish my older Sony camcorders still worked i would never use this new ^%$# again. All my Sony cams are digital and none are found by any pc any longer since 2008. They worked  until i reinstalled my windows xp in March 2008. So Sony MUST HAVE PUT ENCRYPTED FILES ONLINE TO SCREW UP ALL SONY CAMCORDERS SO THEY NO LONGER WORK. Then you have to buy new ones. So i will never buy anything that has the name Sony ever again.
Photo of wanda.bailey64

wanda.bailey64

  • 1 Post
  • 0 Reply Likes
I've been using Camtasia 8 for a couple of years now - and all the sudden it start doing the choppy video thing! What gives...? It started when I did the same old thing and imported some video - choppy! So next, I let Camtasia record the same video - and it's choppy too! What the heck???
Photo of lisamorris.roi

lisamorris.roi

  • 2 Posts
  • 0 Reply Likes
I was within 30 days of purchasing the upgrade so they did issue me a refund. First Techsmith asked me to work with an MP4 file which I did.  It worked until I began making edits and then once again....jerky choppy.  They tried to help though so good luck.
Photo of Bert Charles

Bert Charles

  • 4 Posts
  • 0 Reply Likes
***Fixed*** The last two days I been having problems with camtasia being laggy-choppy. I been using the software for almost a year now without fail until March 3rd,[2018]. Here's my solution to Camtasia Laggy Choppy Playback.

So I know something had to go wrong with Camtasia and that it was not exactly a system failure. So after trying many type of different methods including a system restore. I had to result to resetting my windows 10. (Macs users,  I can't help ya but maybe ya can incorporate ya own thing. )

I know for many of y'all might be thinking why reset won't i lose my work and files. 

Windows 10 reset will reset your pc or laptop to the factory install settings. But you have an option to keep all your current documents(photos, and videos, and everything else) along with your window settings. 

When I performed the reset, I was nervous but the only thing that was erased was the apps/programs that I downloaded. 

Windows did provide a pdf file of all the programs that were uninstalled during the reset process and it even had links to the software home site. *Kudos windows.

I reinstalled camtasia and voila no more laggy or choppy videos. I don't believe Camtasia support couldn't suggest this.

I hope this helps y'all. Perform a reset and your system will be corrected to play the videos smoothly again.
Photo of quiltshopgal

quiltshopgal

  • 2 Posts
  • 0 Reply Likes
This is a good discussion thread for me, although I'm not clearly picking up a solution.  In general, I agree with others in that Techsmith needs to fix this issue.  I have a GO Pro and while I've been happy with Camtasia for recording video tutorials, over a year ago I gave up trying to use Camtasia for editing videos from my GO Pro.  Fast forward, I spent time going thru all the Camtasia tutorials (no help for my choppy jerky video problem)  But I did find this thread just not yet able to resolve this issue on my Windows 10 laptop, based on trying different workarounds suggested.  My husband's laptop (much older, much smaller HD) uses the old MovieMaker SW to edit Go Pro videos and it works great.  Thus, I feel it is quite fair to say I'm extremely disappointed a a loyal longterm customer of TechSmith products to have purchased Camtasia and have such problems with choppy videos and lack of a fix.  Nothing in the specs made this known problem visible.


btw - I confirmed my FPS settings on my GoPro are at 30 fps, which is what the Camtasia SW is supposed to support.  ERR.  Off to use another video editing program (Not Camtasia) and feel I wasted my $$$, sorry I bought this product from TechSmith.
(Edited)
Photo of admin

admin

  • 6 Posts
  • 1 Reply Like
It is getting worse. It was Choppy Video in the Preview first, now it is Choppy Audio too, to make it worst, in the exported file.
Photo of wesley_meyers

wesley_meyers

  • 5 Posts
  • 0 Reply Likes
I am not sure about the editing software being the problem. If you can see in the monitor as you are recording or just turn your cam- left and right and if you can see it is jerking then it should also be there when you edit. That is the way ALL my new camcorders are that use these sd cards unless i use the lowest recording and then it looks ok. And i am sure it is not the sd card unless you are buying the cheap sd cards.  If yours are like mine It is the way these camcorders record there video. I have a Kodak sp1 and its is jerky and i have 2 $98.00 cams- i got off amazon they are same and i have Canon VIXIA HF G20 and this camcorder is wow so many features but on the 2 highest setting it is also jerky .  I just bought 2 more used Sony HDR-UX5 Camcorders and they are out of sight.I bought one for my soon to be x-wife way back in 2005 when we divorce so when my daughter was with my x-wife where ever she can take video so i'll not miss out on her life when she was with her mom. Sad to say my x-wife never videoed anything with the camcorder it set in the case i gave her to keep it in and never used it. I think this cam- was $1300 and i got her a 4 year extended warranty also which was more then $300.00. So i have it now and it is kick ass. These cam- record to a Mini DVD 1080 i. No jerking b.s. at all. I also have 5 old Sony camcorders that are digital and they use to be great when you could find the drivers online so you can download your video to edit but it seems Sony has stopped the drivers for being found online so these cams- are useless. I bought a Sony FX7 in 2007 little more then $3000 and i used it a few times. Then i re-installed windows xp in about 1st part of 2008 and few months later i tried to down load some video and NONE of my Sony FX7 was not found by my pc. So i took out all my Sony cams- and none have been found by any pc since then. So it seems Sony has removed the drivers for these older cams- so you have to by more camcorders that are newer then 2012 i was told by other people who had some trouble. Some of these digital cams- that i have use digital 8 tapes and some use mini dv tapes and none are no longer working because the manufactures are no longer putting the drivers online so your cams- are no longer found by a pc you have to buy newer ones. I have mini dv and digital 8 camcorder and since 2008 none are able to download anything to any pc and i have tried more then 13 different pcs. Mac- sony- hp- and a lot of custom pcs and none find any of my cams-. But i can record to the dvds in this Sony cam- and pput it in the dvd drive then download and edit. And the video is perfect no jerking b.s. So do not buy Sony anything cuz they suck.
Photo of Christopher Astles

Christopher Astles

  • 21 Posts
  • 2 Reply Likes
I'm not sure if this is the same issue but when I'm previewing a video which I've sped up, I only see like one frame every couple of seconds. The output video is fine and smooth, but it makes editing a little bit difficult
Photo of dengineer2148

dengineer2148

  • 3 Posts
  • 0 Reply Likes
I just purchased Camtasia 2018 and bought a new PC so I'm overwhelmingly disappointed to now read in this thread that this is a known issue that others have been dealing with for YEARS! I have an old Canon VIXIA that I'm recording at 24fps, yet I'm still getting that choppy view on the timeline. When I output the file, it plays correctly, but editing the video (which is what the software is supposed to help me do) is difficult. Bottom line, if we can't get this fixed this year, there will be no upgrade to 2019. There are too many other programs on the market to have to deal with this consistently.
Photo of Joe Morgan

Joe Morgan

  • 9065 Posts
  • 4781 Reply Likes
Have you tried going into preferences and setting hardware acceleration to use software only mode?



You said you're using an older Canon camcorder but you didn't say how old. I'm just curious what format it's recording the video to?
In general, I don't have any problem with timeline playback with the footage I work with.
However, I have a strong computer and graphics card as well.

Some footage requires me to use the Microsoft basic render driver instead of my native Nvidia graphics cards drivers. But that's another story altogether.

Regards, Joe
Photo of Joe Morgan

Joe Morgan

  • 9065 Posts
  • 4781 Reply Likes
I forgot to mention this.
You have to restart Camtasia before hardware acceleration changes will apply.
Photo of dengineer2148

dengineer2148

  • 3 Posts
  • 0 Reply Likes
Thanks Joe. Yes, I did change the hardware acceleration. I had to do that first because the preview screen was black. I could hear my audio but couldn't see the video. When I changed the hardware acceleration, that fixed the issue - however the preview video is choppy. I use a Cannon VIXIA R400 and the default frame rate is 24Mbps which records at 30P. When you say a "strong computer and graphics card" what are your specs? The computer that I purchased met the hardware recommendations, so I assumed I should be fine. You say that you dont have any issues, but what framerates are you importing?
Photo of Joe Morgan

Joe Morgan

  • 9065 Posts
  • 4781 Reply Likes
Dell Computer SPECS.

XPS 8700

Windows 10, 64-bit, English EA - -

 4th Generation Intel Core i7-4770 processor 3.40 GHz (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA - -    Supporting   4 Displays

Samsung 860 EVO V-NAND 1TB SSD SATA 6Gb/s           3 EACH

I've imported 60 frames per second, 30, 25, and that's probably it.

Just a short time ago I created a non-project if you will. Another member in the forum was having difficulty getting his video files to play correctly in Camtasia. His problem was different because they were recorded in a format that Camtasia could not recognize.
https://feedback.techsmith.com/techsmith/topics/source-files-too-large

in the long run, my non-project contained just shy of 70 GB of video files at 2560 by 1440 resolution. I could bounce the timeline indicator all over the place and playback the footage flawlessly at will.
I wasn't actually applying edits to the footage, which at some point, after a lot of editing may have slowed down my ability to play it back smoothly.

But the only thing this other member had to do was get his footage converted to the proper format. Then, he didn't have any problem editing his large files.

If your computer only meets the bare minimal specs. That can create problems. When a computer only meets the minimal specifications. What that really means is, the program can run/function. But it will not run with optimal performance under all circumstances.

When it comes to video editing, this is one of the most demanding tasks you can ask a computer to take on.

However, Camtasia 2018 is supposed to be improved in this department. Tech support is free and you should reach out to them if you cannot get this resolved.

They know how to dig down deep and find the little things that may be standing in your way. If that happens to be the case.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday


Photo of dengineer2148

dengineer2148

  • 3 Posts
  • 0 Reply Likes
Thanks - I will reach out because editing like this is a nightmare.