Choppy Video, but only for the first transition

  • 1
  • Question
  • Updated 2 months ago
After "upgrading" to 2019, I am having a problem with videos (never had this issue before). The video looks very "choppy" or "pixelated" (as if heavy compression is used), but only for the first fade through black transition. I have dozens of others that follow and they look perfectly fine. I have been messing with it for hours, trying different settings.

The only thing that "works" is to increase the bit rate quite a bit, thereby increasing the file size about 50%. I guess this is my backup, but it should be totally unnecessary since all of the other transitions work just fine.

I suppose the other option is to go back to an older version, but that would mean I would lose a lot of work.

Photo of analyst12

analyst12

  • 11 Posts
  • 2 Reply Likes

Posted 2 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 7400 Posts
  • 4044 Reply Likes
Odd glitches like this are best reported  to tech support.

It's clearly not normal behaviour. Finding a resolution here is unlikely in my opinion.{:>)

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

Photo of analyst12

analyst12

  • 11 Posts
  • 2 Reply Likes
Thanks. I will do that.

FYI, I was messing with some more (while starting to rebuild in a prior version) and noticed that the H.264 profiles selected at either main or high works just fine. That may lose compatibility though.
Photo of dmey503

dmey503

  • 92 Posts
  • 59 Reply Likes
By chance is the first scene grouped together? I've run into issues with placing transitions between two grouped segments, especially with the fade transitions. 

Is the first scene a video clip? Is it enlarged beyond 100 percent or a lower bitrate clip? 

I always render at 100 percent if I'm uploading to YouTube or Vimeo because they'll reduce the bitrate when they convert the video for their website--I'd rather have them do that to the maximum quality version. If I'm hosting it on our website, I render one at 75 percent quality and then a low-bandwidth version that's usually 480 or 720p. 
Photo of Joe Morgan

Joe Morgan

  • 7400 Posts
  • 4044 Reply Likes
Just so you know,  grouped assets and transitions haven't worked correctly starting with Camtasia 9.
TechSmith recommends not using them on grouped media.I couldn't find the support link.
They don't appear to be in any hurry to address the problem.
Photo of Muscle Whisperer

Muscle Whisperer

  • 60 Posts
  • 35 Reply Likes
At last - someone on our level who acknowledges that Camtasia know about the grouped assets problem but in over a year since I reported it to Tech "Support," nothing has been done.
I use a grouped asset as an intro to all the clips I produce. I guess the answer is to make an mp4 clip to import every time I need an intro and outro. Sigh.....