chrome blocks download

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  • Updated 3 months ago
Hi,

Since my content will be deleted, and I can't download it all at once, I tried to download it individually. However, Chrome said the download was "dangerous, so Chrome has blocked it," including this link for information:

https://support.google.com/chrome/ans...

Could you please let me know how I can prevent my content from being deleted before I can download it all? This is all very frustrating.

Thanks,

Sez
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sezgi

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  • frustrated

Posted 3 months ago

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p.stanos, Employee

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Sezgi,

I'm sorry to hear you are having trouble downloading your files. If the issue persists you might want to try using another browser, or perhaps submitting a ticket so that our support staff can assist you directly: https://support.techsmith.com/hc/en-us/requests/new?ticket_form_id=48183


- Paul
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sezgi

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Thanks Paul. I found this existing ticket from April 06, 2018: https://support.techsmith.com/hc/en-us/articles/115000424687
It says, "This message is a result of Google's safe browsing database trying to prevent unwanted or malicious files from being downloaded to the computer." -- What is causing Google to think that these files are malicious? How can I be sure that downloading them with a different browser is safe?

This is all very frustrating because:
- I was told that my files will be deleted in September.
- There's no option to download all my files so I have to download all (60+) individually.
- Turns out I CAN'T download them individually either because they have malicious content.

The only option left to me, it seems, is to lose my 60+ files.

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p.stanos, Employee

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Sezgi,

The warning is due to some content on Screencast being discovered by Google's Safe Browsing service as containing malicious content.

This is not to say that the specific content you are trying to download (your own files in this case) are malicious, only that Google has flagged Screencast.com as potentially containing harmful content so it refuses to download anything. If the content you are downloading was originally malware-free when it was uploaded by you then there should be no expectation that the content is malicious.

We are working on getting these warnings resolved on our end, but until then it should be safe to download your own files using another browser such as Internet Explorer, Firefox, or Safari.

I apologize for the confusion, but rest assured that your own content should be completely safe to download. Please don't hesitate to submit a support ticket if you need further assistance with this issue.


- Paul