Clicking the red capture button on Snagit makes everything else on my desktop go away :(

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  • Problem
  • Updated 8 months ago
  • Solved
Hi there! I used to use Snagit just fine by clicking the red capture button to capture screenshots. As of six days ago, the red capture button makes my desktop items go away and only the Snagit target appears. I downloaded the 2020 version because I read that was the solution, but nothing. Any idea how to fix this?  I can't screenshot anything :(      

 

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cassandra.huidobro

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Posted 8 months ago

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Manny Fernandez

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You are having a permissions problem.  You need to go to "Settings" then "Security & Privacy" and ensure that SnagIT is in the list of "Screen Recording" 
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cassandra.huidobro

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Fixed! Thank you so much, Manny! 
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squirema

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In addition to the System Preferences > Security & Privacy > Privacy > Screen Recording reference in the above comment, be sure to enable SnagIt 2020, in:

o  System Preferences > Security & Privacy > Privacy > Camera

o  System Preferences > Security & Privacy > Privacy > Microphone

o  System Preferences > Security & Privacy > Privacy > Full Disk Access and

o  “SnagItHelper2020" found in System Preferences > Security & Privacy > Privacy > Accessibility

as well.
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cassandra.huidobro

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Perfect. Thank you, Squirema!