Cloud Services Restored

  • 2
  • Announcement
  • Updated 6 years ago
  • (Edited)
UPDATE - 7:00 pm

Thank you for bearing with us. The ability to upload has been re-enabled across all products and services. All content created before 5:30 am ET on March 24 and after 10:45 am ET is (or will soon be) available for viewing. Here’s a breakdown of the impact on your content...

TechSmith Relay

Any uploads between 5:30 am and 10:45 am ET are lost, along with their quizzing and analytics. Recordings finished between 10:45 am and 6:45 pm have been queued up on the device and will be uploaded in the background. They may take a while to appear on the site, however, since the server will be working through the backlog.

TechSmith Fuse (uploads to TechSmith Relay only)

Any uploads between 5:30 am and 10:45 am ET are lost. Uploads that failed can be retried from within the Fuse app. They may take a while to appear on the site, however, since the server will be working through the backlog.

Coach's Eye

Any uploads to Coachseye.com between 5:30 am and 10:45 am ET are lost. However, you can re-share the video from within the app. Uploads that got the "Upload Failed" message can also be re-shared.

ScreenChomp

Any uploads between 5:30 am and 10:45 am ET are lost. Failed uploads can be retried from within the app (click the icon next to the Chomper).

Ask3

No data has been lost. Any failed uploads can be retried from within the app.

Camtasia and Snagit uploads to TechSmith Relay

Any uploads between 5:30 am and 10:45 am ET are lost. You can re-produce and share the content from within Camtasia or Snagit.

We apologize again for the inconvenience of this outage and are taking steps to make sure it doesn’t happen again.


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Logan S.

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Posted 6 years ago

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Jessie O'Donnell, Social Media Coordinator

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It's still too early to know for sure, but it looks like any content uploaded from 5:30am to 11:00am ET may be lost.
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Minakshi Lahiri

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I recorded 2 videos between 10 am and 1 pm EST and I am able to view the videos but was not able to upload, share or download. Does this mean that those two videos are lost ?
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Daniel Foster, Snagit strategy lead

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Hi Minakshi - which TechSmith product or service are you using?
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Daniel Foster, Snagit strategy lead

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My understanding from the dev team is that ScreenChomp videos should hang out on your device. Once we re-enable uploading (hopefully later this evening if all goes as planned) you can retry the upload and it should work.
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Minakshi Lahiri

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Screen Chomp

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