Coachs Eye will not upload analysis video with the analysis audio that was recorded.

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  • Updated 2 years ago
I recorded video analysis of my students. I recorded over an alaysis with audio. The video will not upload with audio to any of the platforms. Though the video is technically there, its slow to play and will not include any audio, at all! Ive tried everything I can do to fix this, including discussion with techsmith support. It wont be fixed. Any of you know what to do? Im ready to pitch a major fit
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Bradley Robinson

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  • pissed

Posted 2 years ago

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Bradley Robinson

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It will playback the audio within the application however, just not on any other platform..GooglePlus, Locker, Direct Download to my Computer of the file ect....
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Robert R., Online Community Admin

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Hi Bradley;

This issue is one best posed to our Technical Support team; have you opened a ticket yet? Do you have a link to one of the videos (say, in Google Drive) that you might be able to share with us? What web browser are you using to view the video in while it is in the Locker? What media player are you using on your computer (what operating system are you running)?

-Robert