Codec problem

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Hi, I produce small tutorials using Camtasia and Wimdows 7. I produce in WMV format but those who do NOT have W7 get a codec warning and can't see the tutorial. How can i solve this problem.
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j.j.diggelen

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Posted 7 years ago

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Mike Curtis, Employee

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Hello,

Is there a particular reason you like WMV? Do you deliver the videos online or on a CD? Have you tried the MP4 or "Web" preset in Camtasia Studio 7? Even though it's called Web, it generates a video in MP4 format. One thing nice about this is that it's very web-friendly and there is probably a higher chance your viewers will be able to watch it easily. I'm not sure if you need to worry about people on Macs viewing your videos, but MP4 would be much better than WMV in this case, as well as for mobile viewing.

It's curious that it seems the viewers need Windows 7. I'm a little rusty on this, but I'm wondering if the root issue is they don't have Windows Media Player or the right version. I believe Windows 7 ships with a player or codec that might be why these viewers are having better success.

I know it's a lot of questions and information to throw at you, but let's start here, and I'm sure between myself and the community we can arrive at the best way to reach as many viewers as possible.

Sincerely,
Mike Curtis
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j.j.diggelen

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Thanks for your repley. One thing that is sure is that i will they the mpeg or mp4

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