I'm sorry you are having this trouble.
Is there a way you can share one of your videos with us so we can see this? You can upload it to Screencast.com if you have an account and share the link with me at email@example.com. You can also send the video as an attachment to that same email address.
As a first shot at troubleshooting, do you have your computer properties set to High Color (32 bit)? It could be if your system is set to Medium Color (16 bit) your video palette is being skewed.
Here is how you can change your system colors:
Let us know if this helps.
Or, the player that you're using is doing some type of color conversion. You can check this by trying different video players to see if you get consistent results.
Can you share a screenshot (or better yet, the video) that shows the color change you're describing?
Hope this helps.
In my case I've exported an MP4, and gotten a slightly grey result. If I use the WMV container, the video is white, and if I use a flash controller for the MP4, it's white.
I'm concerned about cross-platform functionality so I want to use an MP4, but due to the method of sharing the file I can't use a flash controller.
Any ideas how I can get, I guess a higher contrast MP4 without a flash controller?
With those settings, local playback in Windows Media Player should match up very close to what you see in preview. However, not all mobile devices will support video encoded to high profile so there may be a trade-off between color fidelity and device compatibility.
Also, I think kayakman is right, different browsers may have their own unique color shifting which may be unpredictable. I don't know of a good solution to that problem.
Having the same problem. I don't believe it's anything to do with screen settings. I've produced my video using the custom settings option and the first frame of the video has the correct white background - but as soon as I hit play, it goes purplish grey right through until it rests at the last frame and it goes to the correct white again.
The question is, how can I force the encoder to ignore headroom and footroom?
Camtasia canvas colour is on the left of the screen shot below (the correct colour)
The preview of the exported .mp4 video file is on the right, a different awful colour.
There seems to be no settings that I can look into, adjust etc to try and fix this issue. It seems to drastically change the colour which is very frustrating as this is not our branding and we have purchased this software on multiple devices now, we really need a solution for this please and urgently.
Appreciate any support and comments from others too. Thanks in advance :)
The other factor is likely one you don't want to hear: Camtasia's compression algorithm. It might be a case where the algorithm we are using has a hard time accounting for that exact shade or color when exporting, and we do not have any settings available to directly account for that. It might be possible to do an Advanced export to MOV, and use one of the available codecs there to get different results, but I cannot guarantee it."
Is anyone else having this same problem that has tried to reproduce the problem. If the ones who are having the problems could share the settings they are using during production I will see what happens when I try it with the same settings. Sorry to hear about this problem and thanks for posting. have a great day/night. Let us know what TechSmith Support has said if you have contacted them and got a response back please.
If you play back the exported video in a different media player (such as VLC or QuickTime, depending on what you used here), does the color look any different? Certain media players can interpret the color values differently, leading to some differences in visuals. It is my understanding that QuickTime tends to be the worst offender when it comes to changes in color - though I will note that I'm a bit color deficient, so I'm going off the word of our developers!
The other factor is likely one you don't want to hear: Camtasia's compression algorithm. It might be a case where the algorithm we are using has a hard time accounting for that exact shade or color when exporting, and we do not have any settings available to directly account for that. It might be possible to do an Advanced export to MOV, and use one of the available codecs there to get different results, but I cannot guarantee it.
Senior Support Specialist
Their response :
Sep 05 01:17 PM
Im afraid this is a result of the lossy MP4 compression. We change the color to reduce on file size. We're not doing it on purpose and it's different for every video. Im afraid I don't have a good workaround for you. The reason the first frame and last screen are white are because they are images and are not put through that same MP4 compression.
We see this mostly with white going to gray. It's hard to notice with any other colors.
Please let me know if there is anything else I can do to help.
In defense of TechSmith though I have to agree that some video players handle the color algorithms and such as I have seen that problem in different situations and on different monitors or HDTV's too.
Maybe TechSmith will chime in on this issue and let us know if they are looking into this problem. Thanks again for all the feedback as that is what helps others and TechSmith to get the users point of views and conccerns. Have a great day/night and I will keep my fingers crossed they chime in.
Seriously? This post has been running for 3 years - I really don't understand that you can defend TechSmiths lack of action on this.
If I can't make a video with a white background that does not turn grey then that's a fairly big issue. If I cannot make a video that correctly replicates the colour of the company logo, then that's a big issue.
But my coworkers don't have this issue when they play the videos on their systems, and I myself don't have the issue when I switch to my Mac. So it seems to be some combination of the way Camtasia is producing the video and the way my system is playing it. Not that I wouldn't still like to see it definitively fixed! It's nerve-wracking to share a video and not know if it's going to turn grey on someone's screen.
If you're using a system that has an Nvidia graphics card, open your Nvidia control panel. In the control panel, go to "Video" -> "Adjust video colour settings".
In the menu point "2. How do you make colour adjustments?", select the "With NVIDIA settings" option.
In the tabbed menu that opens below this option, go to the "Advanced" tab and set the "Dynamic Range" option to "Full (0-255)".
Switching to this full dynamic range option solved the problem where in my specific case, any white parts in a screen recording were showing up as gray in the rendered video.
As you can see from the above screenshot (created using Snag-It), there is a major change in the color. I haven't tried doing a custom production and changing the settings there. What I did try was looking into the color settings for the Intel Graphics driver. There have been some major changes in the video properties settings as found in Win 8.1 to the point I couldn't determine what the color setting is!
Things are so much easier to control on my Win7 main machine with its AMD/ATI HD Radeon HD drivers! I was planning on doing a test rendering with that machine once I get Camtasia updated there to see if it does the same thing.