Comment Forum

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  • Updated 1 month ago

There are a lot of good comments for TechSmith but they are unfiltered. The question is how do you monetize comments? Comment forums cost money to implement and manage. May I suggest that commenting be a subscription proposition. Yes, I know. That filters out some comments that are worth airing so pick your poison. I would happily pay a dollar a month to reduce access by trolls. Maybe then, the segmentation of comments everyone wants could occur, and TechSmith wouldn’t have to monitor the forum as a company function.






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reiddg

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Posted 1 month ago

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bnystrom

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It would be easier to just allow specific trusted contributors to act as monitors for the existing forum.
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Naomi Skarzinski

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I agree. Keeping a comment forum available as a service, free to users of a company's product definitely helps everyone. Moderators are the better route. I would not want to have to pay to help my fellow Camtasia, Snagit, TechSmith enthusiasts.  :-)
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reiddg

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Nothing is free. You get what you pay for. :-)
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reiddg

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Easier for whom? You end up with a group of people with no clear guidelines unless you require some majority to act. This still is subject to personal biases. Macht Nicht to me, but having monitors does nothing to deter trolls.
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bnystrom

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It's pretty obvious which posts are Spam, so I really don't think there's a lot to be concerned about. We're not talking about having people censor or edit legitimate posts and the participants on this forum do a commendable job of keeping things civil and on-topic. It would be helpful if moderators had the ability to move posts to other forums or to Tech Support, as we occasionally get posts for other Techsmith products or for tech issues that the support team needs to address.
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Rick Grunwald

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They do that but they don't do a lot of tech support here. It is basically a user to user forum. You can get some good answers here even ones that tell you to not screw around here and go to tech support as it is beyond the scope of what most of us can do to help
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Rick Stone

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I would contend that even behind a paywall you would still encounter trolls. Hopefully the SPAM would be reduced though.
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reiddg

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For some, it is a raison de etre.
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Rick Grunwald

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The whole thing is a solution in search of a problem. The trolls and spammers make only occasional appearances and as soon as they do the posts are remove and the account they used to spam with is presumably banned.. I haven't created an account here for a long time but the usual process is to have to verify through an email link. That is too much bother for a spammer just to get a few spams into forums
Yes they use bots but even at that the return is low winch is why you don't see much of it
These are the mosquitoes of the internet. Smack any that land on you but resign yourself to the fact that there will always be another
If they go paywall for the support forum I will be done with Techsmith as that is simply overkill
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Rick Stone

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LMAO - love the mosquito analogy. DEET is my summertime cologne. Yet even with regular applications, I STILL manage to get bit!

Seems to apply as well to this discussion. As hard as one may try to avoid the SPAM, you are still going to end up seeing it here and there.
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Rick Grunwald

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I don't see that much spam on these forums. I think we had three one week and silence for a long time before and since. Several times I see spam in the notification email and when I click the link it is GONE, so where's the issue?
If I get out here and it is not gone I hit it with my usual comments and graphics