compatibility with Windows 10

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  • Problem
  • Updated 12 months ago
I have had to reinstall 2018 twice since I get a message that it was"not designed to run on Windows 10". After the reinstall it runs properly.

I use it constantly, so it may be related to consuming a resource???
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blankgarye

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Posted 12 months ago

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Rick Grunwald

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I had to reinstall 2018 yesterday and it was a bear ... even with tech support n the line. This does not sound like an issue you will solve on the forums

You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

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Joe Morgan

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Hey blankgarye, been there, done that.

I had to exclude Dlls from McAfee's real time scanning to get SnagIt 2018 to run on my computer.

I reinstalled 2018 about 20 times before it was resolved.

Here's the last support letter I received or needed from TechSmith.

Avatar
Nate November 03, 2017 13:11 Yes, if we do not hear from you in 7 days the ticket will close.  The last I heard from you Snagit was working, and it was mentioned that any updates or changes would be passed along.  If the problem returned, I would suggest doing two things.  First, is the steps below.  Second, is to reach out to McAfee to see if they have any suggestions.  We have reached out to them as well, but you might get a faster reply working directly with them.  We do know that the problem is caused by McAfee. 

What you can try is reinstalling Snagit again, and adding these files to the exception list in McAfee. 
 
- Open McAfee and select the PC Security tab
- Select Real-Time Scanning on the left
- Click Excluded Files
- Click Add file.  Add these 4 files: 

- C:\Program Files\TechSmith\Snagit 2018\opencv_core300.dll
- C:\Program Files\TechSmith\Snagit 2018\opencv_core310.dll
- C:\Program Files\TechSmith\Snagit 2018\opencv_imgproc300.dll
- C:\Program Files\TechSmith\Snagit 2018\opencv_imgproc310.dll

- C:\Program Files\TechSmith\Snagit 2018\opencv_photo310.dll 

Please let me know if you have any questions.

Kind Regards,
Nate
Senior Support Specialist
TechSmith Corporation
 
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Joe Morgan

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This is one of those error pop up messages. After I added this Dll to McAfee on my own accord. "Before I got support involved"
 A different dll prevented SnagIt from working a day or 2 later. So I reinstalled and did the dance.
Then another unique dll created the same problem.Rinse and repeat. That's why I reinstalled 2018 so many times.The 4 dll's on the list have done the trick ever since.




I've discovered that the dll's information gets deleted.The dll is still there, with 0 bytes of information.

I have some Adobe CC 2018 programs as well. Photoshop gave me an error.It takes much longer to reinstall Photoshop.
I have a folder with a copy of all my Adobe programs dll's on my desktop now.

I had to replace one of  Auditions dll's but that's all so far.

My monitors color calibration software "Spyder 5" crashed to. It's dll's reside in that same folder.

McAfee may not be reside on this computer much longer.

 
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Rick Grunwald

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McAfee has a bad reputation. I got rid of Kaspersky as it was constantly stopping my work
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Fred Grover, Champion

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McAfee was dumped by me years ago as it was giving me more problems than it was helping. I started using Avast and have had fewer issues with it than McAfee. I also had a lot of issues with Norton as well and I used to have high praise for both McAfee and Norton but things change in time.
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Rick Grunwald

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They make their money by fixing problems. There is a financial inducement to keep popping up problems for them to "fix"
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Joe Morgan

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I've been running McAfee for at least 5 years now.

The only problems it's given me is installing TechSmith Plug-ins for SnagIt.

Recently it was  SnagIt 2018. Then, Adobe and Spyder 5. All a first, they cropped up right after Windows 10 Fall update.
 I suspect SnagIt 2018, Adobe's and Spyder 5 all trace back to Microsoft.
 
So, I'm not ready to throw out the baby with the bath water yet.