Constant Crashes on Windows 10

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  • Question
  • Updated 6 months ago
  • Answered

Using Camtasia 8 on my Windows 10 machine (previously Windows 7) has worked almost flawlessly since the day it was released.

Camtasia 9 crashes every single time (on same laptop) that I try to close the program. It crashes if I try to create an output preset.

Camtasia 9 Recorder won't even open and run.

I have used Camtasia every day since version 5.

Very disappointed.

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Posted 3 years ago

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Joe Morgan

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Camtasia 9 works on my Windows 10 computer. Contact support.

This is a Free Service. Submit a ticket at,

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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I do have it working on a different Windows 7 machine. Hope the hotfix for Windows 10 comes soon. I don't want to wait another 5 years for Camtasia 10! ;)
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Kelly Mullins, TechSmith Employee & Helper

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Hi MS,

I'm sorry you are having trouble!

Joe is correct; this is a job for our Technical Support team.

We cannot run the system diagnostics needed to see what is going on but they can.

On the site listed above, you can create a support ticket, give them a call, or do this via chat.

User Assistance
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I've tried a number of times today but the Windows 10 laptop doesn't run 'Camtasia 9'.

intelcore i7 8 gig ram

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I have the same issue.  unusable on windows 10
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Alessandro Brandão

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Camtasia stops almost every time I press "spacebar" to run the preview.
It also crashes sometimes when I close the application.

Waiting for version 9.1
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I'll add that I have frequent similar issues (Desktop Windows 10/Camtasia 9 latest build). About 50% of the time, Camtasia crashes when closing the program. I also get the issue where upon hitting the playback button the occasional crash happens but its not constant (however I cringe every time I hit play like rolling the dice). Freezing/crashing during rendering occasionally too. Strangely sometimes if I shift some elements to other tracks without changing the final product fixes the last issue.
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Hektor Glz

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Is there any update on this? We are having same issue.
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Brooks, Camtasia Technical Product Manager

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Please open up a ticket with TechSmith support.