Constant crashes when using second monitor on my Macbook

  • 1
  • Problem
  • Updated 2 years ago
When using a second monitor, Camtasia 9 crashes repeatedly. It often happens right after finishing a recording. Luckily, so far, the recovery backup restores my recording, however, this is still very annoying and frustrating as it breaks up my workflow.

I'm using Camtasia 9 Version 3.0.4
Macbook 2013 Retina

The external monitor is either an Asus USB or LCD monitor.

Is this being addressed? Is there any known workaround?
Photo of bernhard.wenzel

bernhard.wenzel

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Walter Bril

Walter Bril

  • 6 Posts
  • 1 Reply Like
Hi Bernhard,

What config is your Macbook? As I have a late 2013 Mac, 16Gb RAM and 512SSD, connected to a Thunderbolt display.

Suffer from occasionally crashes as well. Mostly happens when I want to delete media. Symptoms: Editing becomes slower and slower, than sometimes crashes. To me this looks like a memory leak actually... 

Cheers,

Walter
Photo of Casey Truelove

Casey Truelove

  • 10 Posts
  • 5 Reply Likes
I had a lot of crashes until I upped my RAM, but I wasn't using a second screen.
Photo of Jack Fruh

Jack Fruh, Champion

  • 539 Posts
  • 167 Reply Likes
I don't think USB monitors are officially supported - I've read numerous complaints about using them over the years.
Photo of Walter Bril

Walter Bril

  • 6 Posts
  • 1 Reply Like
There can be quite some problems with the USB bus indeed. However, in my specific situation I use Thunderbolt 2, and still have crashes.
Photo of bernhard.wenzel

bernhard.wenzel

  • 4 Posts
  • 0 Reply Likes
My setup is:

Late 2013 macbook, 8 gb ram

I also got crashes with an external LCD monitor connected via HDMI

It almost always crashes when I finish a recording.

If the reason is insufficient RAM then there's not much I can do about it :-/

Very annoying, I have to use two monitors to record. Without auto-saving Camtasia would be a useless product for me
Photo of Walter Bril

Walter Bril

  • 6 Posts
  • 1 Reply Like
8Gb is a bit of a challenge here I think... you could upgrade to 16Gb?
Photo of Jack Fruh

Jack Fruh, Champion

  • 539 Posts
  • 167 Reply Likes
I don't think it's ram, lots of mac models have had 8gb or less and camtasia's been around for a while.
I would open a support ticket with them (this is the user forum)  at https://support.techsmith.com/hc/en-us/requests/new as the pattern of crashing on completion does sound like something they should be able to fix/address.
Photo of bernhard.wenzel

bernhard.wenzel

  • 4 Posts
  • 0 Reply Likes
I've submitted a support ticket.

Thanks!
Photo of bernhard.wenzel

bernhard.wenzel

  • 4 Posts
  • 0 Reply Likes
Hi there

just an update on the issue for those experiencing similar problems. I have created a support ticket. Techsmith customer service is very helpful but could not solve the issue.

I'm still puzzled by those crashes, as my setup is pretty standard (2013 mac, 8gb, external monitor) and I don't have anything else installed or do anything unusual.

I've been testing Screenflow for a while now and had zero problems, no crashes whatsoever, so I'm probably to have to switch, as two monitors are essential to my workflow

Which is a pity as I have invested a lot time and money in Camtasia and now need to start over.
 
Thanks for the help anyway
Photo of davemillman

davemillman

  • 462 Posts
  • 142 Reply Likes
I've used Camtasia with three Macbook Pros: early 2011 (8MB), 2013 (8MB), 2016 (16MB). All worked flawlessly with Camtasia and the Apple Thunderbolt Display. I did not notice any difference in the stability with one or two screens. Every operating system since Snow Leopard.
Photo of Walter Bril

Walter Bril

  • 6 Posts
  • 1 Reply Like
Here's another suggestion: It looks like it that I suffer from no crashes since I upgraded to Macos Sierra. What os are you using?
Photo of davemillman

davemillman

  • 462 Posts
  • 142 Reply Likes
My systems did not have crashes caused by dual monitors on anything from Snow Leopard (10.6) to SIerra (10.12).