constant crashes with 2020.1.1

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  • Problem
  • Updated 5 months ago
Snagit 2020 hangs  50% of the time when creating a screen recording - I upgraded to the latest version (2020.1.1) and this version is worse then 2019 . I have to power off my iMac Pro because the software just freezes everything mid-way through a recording and nothing works on the MAC apart from a hardware reset.

I have MAC OS Catalina 10.15.2

I thought Snagit 2020 was suppose to be more stable in Catalina then Snagit 2019 but this isnt the case. Cant afford to keep loosing recordings and powering off so if no immediate solution will just move to something else that works.
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ukrx

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Posted 5 months ago

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Luke Griffioen, Employee

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Hi,

We're so sorry that this is happening to you. Are you using any 3rd party external webcams or microphones? These can sometimes cause issues with recording.
You mention that it's happening mid-way through a recording, is there something that seems to trigger the issue, or does it just seem to happen on its own?