Constant Clicking Sound in Camtasia Mac

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It seems that sometimes randomly during recordings, a clicking sound with suddenly happen. It's a continual clicking sound that happens once every 1 second until the end of the recording. There is no obvious trigger for this sound, but it is extremely annoying because it often makes the audio unusable. This audio problem only happens with system audio, I have never had it with mic audio. It's happened quite a few times before, and there is no way to notice it when actually in recording. I am on Camtasia 2 2.5.0, so it is the latest version at this time.
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Cole Rempel

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  • frustrated

Posted 6 years ago

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davemillman

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Very hard to debug without hearing the problem. But here are some things to try: 
  1. Export the audio. Does the clicking  export with the audio track?
  2. Did you apply any effects to the audio track?
  3. Does it occur on every screen capture with system audio, or just some?
  4. What other applications/processes could cause this system audio glitch? Look for anything accessing the disk, doing backups, checking for viruses, etc.
  5. Every 1 second exactly? Do you have any clocks or timers running? What application could be doing something every second? 
 This morning I was on a video conference that used system audio. We had some very weird audio artifacts on the call, that were clearly not being heard on the originating system. After pulling our hair out for 30 minutes we discovered that when we engaged Soundflower for system audio, another application changed the way it was using audio and was thus creating the artifacts.You may be experiencing the same sort of bizarre interaction between applications.
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Cole Rempel

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1. Yes it does end up in the exported audio.
2. No, but it is possible to use the anti-clicking effect to make it much less noticeable
3. Only some times, and it sometimes happens halfway through a recording as well, but as soon as it starts, it never stops.
4. There shouldn't be any processes that do this.
5. Almost exactly one second, and there are not any timers or clocks running in the background, because I would be able to hear them while recording and not only afterward.

One thing is that I got a completely new hard drive because my last one failed, so I have reinstalled most of my applications, but it was happening before this new hard drive as well. I don't really get what's going on. It could have something to do with iTunes, which I sometimes run in the background of recordings.
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Julie Hall

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I have this problem too - it's when I use system audio on a Mac... If camtasia are interested in hearing it, that's easy enough to do...

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Jeff Richardson

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i have it but its insanely fast and seemingly impossible to fix, otherwise its exactly like your problem
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veryuseful

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I've got it on an MP4 file recorded on PC. It appears on clips recorded with two different microphones.  In my case it runs about 3 beats per second. I can provide an audio clip.
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Cole Rempel

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On PC too? Not only mac huh?
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Robert Marshall

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I'm having it on mine too.  It's ruining our videos. 
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King Fisher

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I have been having the same problem. the white lines in this SS show where the clicks come in.
(Edited)
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Leanne

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I am having the exact same thing on my Mac.

It is really frustrating as it can not be heard during the recording process only after the recording is completed!

It is every 1 second and once it starts it continues right to the end of the recording.

It pretty much makes it Impossible to listen to the recording!

I did not have any other processes or programs running apart from Firefox. And it only does it sometimes! There is no knowing before hand when it is going to happen.

Any suggestions or thoughts?
Also can such a file be edited to filter out this LOUD click every second?
I really needed this recording and now cannot even listen to it!

Thanks for any thoughts :-)


(Edited)
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remoorejr

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Leanne If that is an audio clip from GarageBand turn off the metronome prior to exporting!
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Leanne

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Thanks for your reply remoorejr :-)
I have not been using GarageBand at all and am not familiar with the metronome either.

The clip above was recorded in Camtasia and has a horrible 'clicking' sound every second for the duration of the 2 hour recording! :-(

Any other suggestions as to what to do to remove this constant sound that was not at all audible during the recording?
Thank you again
Leanne :-)
(Edited)
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mberstene

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I also have this problem.  It is random and may happen on one recording of a keynote with voice and then not on the same keynote recorded a few minutes later.

It means that I have to manually go through a 45 minute recording session only to find out when its over whether or not it is usable.  Quite frustrating.

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Leanne

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I know. It is very frustrating! :( Hope someone works out the Bug and Fixes it! :)
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Adam

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This happens to me too! Out of all the bug I have figured out how to combat and avoid this is the one that is the hardest!! What I do is I lower the audio volume and put my voice volume at 150%. You can use "Clicking Reduction"  if you want but sometimes that makes the audio annoying. I use Camtasia 2 for gaming. This 1-second clicking used to happed now it is more like 1-minute or 30-second. Very annoying! Thanks -Adam  
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Jason LaMar

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I just discovered this problem as well. I did a roughly 5-minute recording with system audio capture enabled, and the 1-per-second "metronome" click showed up. I then did a series of short (maybe 10-second) recordings with system audio capture both off and on, and the clicking didn't happen. So I have no idea what's going on.
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Nadia Munro

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Is there a known solution for this? I am using v 8.4 for PC and it is happening, seemingly at random during my recordings. The audio "reduce clicks" feature helps a little but certainly not enough.
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Doug

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I'm so glad I found this thread.  This fricking problem with studio 8.4 has been driving me crazy for the last three weeks.  My clicks are more random (sometimes only a few, sometimes many of them) but have been ruining my screen casts.  After trying a trial of studio 8.4, I down loaded a trial of studio 7.0 from the techsmith website and, low and behold, no clicks.  However, the video quality is very poor and grainy no matter which of the cameras I used (integrated webcam, logitech C615 {which is what the tech support guy said was recommended}, and a logitech C920).

I contacted tech support regarding 8.4 and followed their request for all my system information and their two recommendations to fix the problem, which were a joke: download the latest sound card & video drivers and  change "record to" to .avi, which was not supported by any of my cameras.  I asked for more help, twice, and have gotten nothing but silence from them--quite rude.  

I have three laptop that all have this clicking problem: an old Dell Studio 1558, an ASUS G750JM (i7, 12gigs RAM, & Geforce w/ 2Gigs) and an Alienware 17 (it, 8 gigs ram & geforce), so it's a wide spread problem.

PLEASE ADDRESS THIS PROBLEM TECHSMITH!!!!

Doug
PS: ScreenCast-O-Matic works perfectly, but is just is too limited in editing.
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Sam Cross

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Has this been addressed? I just had this clicking problem on a recording today.
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mberstene

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Sam,
I am not sure what causes it but there the advice I was given was to make sure to minimize the other processes running on my Mac.  I had a news reader that was running in the background collecting RSS feeds that may have contributed because when I turned it off, the problem went away.  I also shut down mail and calendar although they are not suspects in the clicking they can put up unwanted messages during the playback.

I have not had the problem in quite a while and i record powerpoint to Camtasia frequently.  I am using 2.8.3 (91311)
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Jason LaMar

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mberstene,

I can appreciate that advice, and I know you're just passing along information, but: Minimize other processes? Are you kidding me?!

The whole point of Camtasia is to record other processes (apps) happening on your Mac. So suggesting to minimize other processes would be like telling someone they can use music production software -- as long as they turn of all the actual instruments to make the song. :P

Ugh! Come on, TechSmith!

Jason
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laurie.webster

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OK. I just started getting this problem too. I am recording the system audio. I've done this several times before, but today (just before I'm recording my webinar tonight), the clicks started on the 3rd dry run recording. No changes to my Mac. I'm running V 2.8.3. 
I've read this entire thread and find it hard to believe that someone from TechSmith hasn't responded to this!
Laurie Webster
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mberstene

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Laurie,
It is indeed frustrating.  The only solution that has worked for me is to close all other applications.  I found out that the NewsBar (RSS feeds) seems to make a difference.  There may be other time dependent apps that generate a periodic update signal that impacts Camtasia.
Mike
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laurie.webster

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Nice of you to commiserate with me. I will try to find what else could be open causing this to happen.
At least it happened before the webinar so now I have a back-up system to record the audio.
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Daniel

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I am also having the same issue.  I find it hard to believe that no one from TechSmith has resolved this issue.  A number of my videos have been ruined.  I have wasted a lot of time due to this issue.  Where is TechSmith?  I am so frustrated!!
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mberstene

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Daniel,  
I too was frustrated by this annoying signal.  Since I have started going through the open apps and closing the ones I do not need while I am recording I have not had the problem.  I have not seen it for months and I do a fair number of recordings of voice annotated powerpoint into MP4.  There may be a timer running that is impacting the audio channel so perhaps TechSmith can come up with a way of filtering out unwanted signals.  It is also possible that Apple can come up with a solution to isolate the running application from sounds or signals generated from background programs. I have asked TechSmith and Apple to look at these issues and hope others will do the same.  

In the meantime, the best tactic is to shut down background applications unless they are absolutely needed.  I definitely shut down messages and NewsBar and mail and calendar every time.  

Good luck in finding the best way to avoid this problem on your computer.
Mike
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Daniel

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Hi Mike,

Thanks for the reply.  I have turned everything off and I am still having the same problem.  I am having trouble with videos I previously recorded that had no issues.  All I was doing was editing the videos.  Now the audio cuts out midway through the video and is replaced with the clicking noise.  When I am in Camtasia if I pause the video and restart the video the audio comes back.  I really don't want to record all these videos again.  Every time I upload them to Youtube the clicking returns.  Any ideas?

Thanks again,
Dan
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keybounce

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I have this problem myself, with no clear idea as to the cause or solution.

So far, I have gotten by with the clicking reduction -- in all but one case so far, it eliminated the clicking noise with no audio issues that I could hear.
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Gripps

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Using version 7 recently upgraded too 8.4. I too am having this issue. Never was this a problem with 7.
I'm impressed with version 8, did a review on my channel, however that clicking sound you can hear throughout the video.

Video here: http://youtu.be/A5eUlt0Ibw0 clicking starts @2:22

I hope TechSmith is working on a possible solution.



Thanks
(Edited)
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Victor Christiansenn

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Exactly same problem here on 8.5.1 , 16 gig ram, quad core..
Tried closing all background apps but no difference.
And the point is to record things so just closing programs will make it useless.
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Leanne

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I have been having this Random Clicking problem for over a year now. The problem is that it happens randomly! Sometimes recordings are perfectly fine. Then others are ruined by this constant clicking!

I have no idea what is making it happen and hence I have no idea how to stop it!!!!

So frustrating!

Today I recorded a video with Camtasia for Mac (v2.4.2) and the clicking started immediately at the beginning and continued throughout! Every Second! Hence the audio file onscreen looks clipped as the Click is continuous!

So bad and frustrating!

TechSmith are you working on a solution to this problem? I truly hope so!

Leanne
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Leanne

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I just did a little experiment. I did a short recording with 2 applications running in the back ground that I know are working continuously  (cloud backups) and the resulting video had NO clicking!



Then I turned off these 2 applications and did another video recording. This time I had clicking every 1 second!



Why????

Any ideas?

The fact that this is totally random (at least that is how it appears to me!) is the worst part of this problem! :-(
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keybounce

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The constant solid clicking has happened to me when Soundflower has been active in the system. There is a black list to prevent sound flower from being used, but it only works when the device has the name "sound flower". There are at least two other derivatives, including Audio Spider (YC Sound Record), that can skip the blacklist and cause clicking. And, it's possible to force sound flower to record despite the black list.

Audio spider gives less clicking issues than sound flower does (less bugs?). It is not perfect.

Now, you mentioned using 2.4.2? Is there a reason you don't want to upgrade to at least 2.7.x (same recording format supported)?
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Leanne

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Hi
I have just updated to v2.9.2. Thanks for reminding me :-)

I am sure that i do not have any of those apps that you mentioned installed at all.

But thanks for the suggestions tho.
Leanne
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chrisd

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Looks like I have the same issue.  Trying to copy youtube videos of my grandkid.  regular, periodic clicking across 6 different videos recorded back-to-back.
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Victor Christiansenn

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same problem here on 8.5.1
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mberstene

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What version of OS X are you using? I have not seen any clicking since I have been using OSX 10.10. has anyone had the problem in OSX 10.10?
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Victor Christiansenn

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tried on 2 windows 10 10061 and win 8.1   SAME laptop
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mberstene

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Victor, this is confusing because this section is for Camtasia Mac which would be OSX and not windows.
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Victor Christiansenn

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It is exact same problem in windows version latest..