Controls, menus not showing on window. Program doesn't fully load.

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  • Updated 11 months ago
Snagit and Camtasia worked perfectly fine.  Starting yesterday, when I open the applications, they don't fully load.  The top controls don't show, even thought they are active.  When I hover the mouse in the area, I can activate some of the menus/controls.  I just can't see them.

I am running Surface Pro 4, Windows 10 Pro
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afrohlich

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Posted 11 months ago

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Joe Morgan

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Has the  computer been restarted at all? Will a reboot straighten it out?

Is your screen resolution set to 100%?

Can you see the outline of the entire user interface and it's just the controls that are missing?


Or is the top of the User Interface Up-scaled and slightly off screen, hiding the controls from view.

 

Regards,Joe
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afrohlich

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Hello Joe, thanks for your suggestions, the answer is yes, I had already checked everything.  I have tried the "delete Camtasia 9" hotkey on registry, nothing works.
This issue is affecting only Techsmith apps.
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Rick Grunwald

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I have had several programs including snagit do what you describe since the Windows 10 1709 Fall creators update. Mine have continued to load after a noticeable hesitation and the controls appear
This could be one of the joys of being a Microsoft Alpha tester or possibly graphics card trouble
Check for the issues Joe mentioned first. If that isn't it please post back here and we can find a next step. 
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Rick Grunwald

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Even if you are using a Windows 10 stable release you are alpha testing by definition as they add and take away features. Slow track may or may not have anything to do with it
Joe's link is a great place to start but if the going starts to  not go anywhere, contact support as there are some issues that can come up when uninstalling reinstalling
Please keep posting to this thread so others can find it in the future
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afrohlich

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Glenn was active a while ago on another topic.  I have asked him if he could check this thread and make a suggestion as to what to do.  At any rate, I will keep posting here.  The link that Joe posted is from another thread where another person was having trouble with Snagit.  I found a fix for Snagit and then shared the solution back there.  The problem is that I haven't found a similar thing for Camtasia.
Alex
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Joe Morgan

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You could try deleting the Camtasia folder from the Registry.

When Camtasia restarts it will recreate the folder. You preset preferences will be lost as a result. So there's a small price to pay for this approach.
I don't know if it will work or not. I'm thinking it's a got a decent shot at it.

Just type "regedit" into the start menu and navigate to the Camtasia 9 folder. Select and delete it.

 
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Rick Grunwald

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and you can right click and backup that key if you are nor comfortable with just deleting the key
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Glenn Hoeppner, Employee

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Sorry I didn't see this until now, but I wouldn't have had any ideas for this issue anyhow. I'm not particularly well-versed in the technical details of Camtasia, so Tech Support or the rest of this community like you're experiencing, are your best bet.

-Glenn
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afrohlich

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Dear Rick, Joe, and Glenn.; I'm sorry I vanished for a while. I decided to reinstall windows and it took me a while to get up and running again. Everything is working just fine with my computer now and I also cleaned up a couple masses I've had before. Camtasia tech support emailed me a link with suggestions but I never got to test them. What I can say is that from my understanding it is "safer" to disable hardware acceleration, at least in surface Pro devices.At any rate, here is the link that tech-support sent me.
https://support.techsmith.com/hc/en-us/articles/231221727
Take care,
Alex
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Glenn Hoeppner, Employee

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Thanks for circling back afrohlich.

Sometimes there is no substitute for a fresh install of Windows; I've been in that situation a number of times myself.

-Glenn
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Rick Grunwald

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Glen I hit the "like" button as thee is no other and I do like your post. I probably reinstalled XP 3 times during it's life not including on brand new computers. Windows 10? I am probably approaching 10 times as things just keep going screwy. Things like
  • Can't drag files to another folder in WIndows explorer
  • Windows explorer just spinning until it restarts itself and of course closes all the folders you had open
  • My wife who does NOTHING on her computer but email and Ancestry.com all of a sudden could not install updates. No answer and no fix from Redmond
And Microshaft will not help you the solution is usually "reinstall windows (or do a repair blah blah)
We are by definition alpha testers unless we are using insider previews where we can be brave alpha testers or REALLY brave alpha testers
So your post gets a like but the idea of having to keep reinstalling windows?