convert snag files from 8 to 11

  • 1
  • Problem
  • Updated 6 years ago
We just updated from Snagit 8 to 11. When we open snag files (stored with Snagit 8) objects are missing: text objects and O-shaped objects, created with Snagit 8. How can I recover all objects?
Photo of ab

ab

  • 2 Posts
  • 1 Reply Like

Posted 6 years ago

  • 1
Photo of Adam Marks

Adam Marks, Software Developer

  • 124 Posts
  • 17 Reply Likes
Hello,

Sorry that you are losing these objects in the version update from 8 to 11.  

Each version of Snagit has tweaked the snag file format slightly to support new functionality and when we do this we try to make sure that we don't lose anything from the older format,  so going from Snagit 8 to V9 should be okay( no data lost ),  9 to 10, 10 to 11, etc....   In most cases, 2 or 3 major version jumps should work okay also but it does sound like you have a case where it doesn't .

So this would be one way to make sure that all of the objects are kept :
- Uninstall Snagit 11, then install the latest versions of Snagit 9,  Snagit 10( these are archived on the TechSmith site ), and then finally install Snagit 11 again . 

- Open up each Snagit 8 SNAG file in Snagit 9, save it out, then do the same in Snagit 10,  Then hopefully the SNAG files will open up in Snagit 11 just fine.

- There might be a shortcut but you would have to find it through experimentation,  For example you might be able to open the file in Snagit 9, save it out and then it will open fine in Snagit 11, no need to go through Snagit 10.   I would suspect the update from 8 to 9 being the most critical one but I can't give any guarantee on that.

Please let us know if this doesn't recover the data for you, contact our direct tech support at https://support.techsmith.com/home  so we can look more closely to see what is happening.

Thanks,
Adam Marks
Developer, TechSmith

Photo of ab

ab

  • 2 Posts
  • 1 Reply Like
Hi Adam!
Thank you for replying quickly! The work around seems to be more work than a new screenshot with new labels. We have to run more tests how to change our working procedure. We don't have time since start of 2014 for this.
In the meantime I send you a snag file for testing.
Regards,
Annette
Photo of Rick Stone

Rick Stone

  • 6273 Posts
  • 2982 Reply Likes
Are we serving up a big ole heapin helpin of SPAM here? Not understanding all the images or why they were posted.

This conversation is no longer open for comments or replies.