Copy Excel Chart & Paste in Snagit Editor - Worked Fine but now text is ????

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  • Updated 4 months ago
I create a lot of graphs in excel. I then select the graph, copy, and paste as a new image into Snagit Editor. I have done this many, many times with perfection. Each excel graph has the same formatting. However, now when I do this the text in my graph (title bar, axis labels) are not the same formatting as in excel. In fact the text appears to be transparent and do not resemble that original graph. The text is not very legible. I don't understand what has changed. I am running 2019.1.6 last updated 12/7/2019. I've done this process since then and the resulting pasted graph was fine. 

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graywacke

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Posted 4 months ago

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Ed Covney

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Are you copying the graph and pasting it into Snagit's editor, or are you Snaging a picture of the graph?
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graywacke

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Copy and paste into Snagit editor. 
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Ed Covney

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You're pasting a picture of the graph. The text is in picture form and does not get altered by the editor. Were you trying to "grab" the text?  If I pasted twice, the elements and the text can get out of focus - Excel graphs have, by default an invisible background. So if you pasted a second time over the first instance, it "out of focus".

Here's a snag:


And a pasted version:
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ehorwitz

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I understand the difference, but I don't see it in your (beautiful) example. Are my eyes just getting too old?
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Ed Covney

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My examples are the two ways you could possibly use and neither result in an out of focus display. Are you asking me to replicate the problem graph you have?

Send me your Excel graphic and support data and I'll try, OK?   
ed(dot) Covney(@gm(youknow).
(Edited)
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graywacke

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No I am not grabbing the text. Usually the pasted graph is not altered by editor.  However when I paste the graph now all the text shows up with a transparent background and therefore does not resemble the original text in the graph and  when saved it looks horrible. When I paste this graph into other programs such as microsoft office or word it does not do this. I have never had this happen before. 

what it looks like in excel: 


what i get when i paste into editor:


what the text actually looks like while in editor:
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Joe Morgan

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If the problem has since rectified itself.
You've done this many times without incident in the past.
I would chock it up to a temporary glitch and move on.

Regards,Joe
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graywacke

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If it's a glitch Snagit it needs to address it as my workflow is currently ruined. 
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Joe Morgan

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Are you saying this is ongoing???
Things like graphics card drivers and other outside forces can effect a programs behaviour.

I was merely suggesting that if its cleared up, there may be nothing to fix.
Fixing a program that is working correctly in the moment,  is more challenging .

A Windows update, computer restart, program restart and any number of things could have set things straight.
I've been a forum member for quite some time.
I don't recall this coming up in the past.

If its still effecting you, I would contact support.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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graywacke

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I noticed this issue yesterday and same result today. My work around is pasting into Microsoft Outlook and then from Outlook pasting into Snagit Editor and I am thankfully getting the same size however I make a lot of graphs and this is an extra annoyance. I'm not sure how to submit a ticket, the website directs me to the forums. 
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graywacke

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I guess what Ed Convey is explaining that Excel graphs by default an invisible background is causing the issue. I don't have control on this computer about windows updates so it is possible my work computer has been updated and something is not working right with Snagit Editor anymore.
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Joe Morgan

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Sorry about that, I've updated the link.
The previous link I posted is now invalid.

https://www.techsmith.com/contact.html




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Ed Covney

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graywacke - I just noticed, in your third pic "what the text actually looks like while in editor:", there is NO text. It's blanks on top of the invisible layer. I suspect when you chose a fill color, you chose "invisible" instead of white? The fix then, is to redefine the text color on your graphs.
(Edited)
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graywacke

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The text should be copied along with the graph from Excel into a picture format. I would typically just use CTRL + N to make a new image and the background would be set as transparent and then I paste the excel chart into Editor and the graph appears the same as it does in excel. However  now the text is transparent. If I choose a fill color it looks like this below and the text is illegible when saved as a png and also does not look like the text in Excel. 

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graywacke

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If I paste into Word or Outlook the graph looks exactly as it should the same as in excel. 
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Ed Covney

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Can I please get a copy of your spreadsheet?
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ehorwitz

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So, when pasting into Word or Outlook, both get red text?
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graywacke

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Red yes if I change the text to red. When I paste my graph into Word or Outlook I get the graph as a picture exactly as shown in Excel which is the same way Editor has behaved for me up until yesterday.
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ehorwitz

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My work machine is also controlled by IT so I can look around but not do much. Ask your Support to check when the last update occurred and what it included. Windows tracks that and it's easy to see, IF you have access. I don't. When I click the option nothing happens.