Couldn't see mp4 preview

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  • Question
  • Updated 3 weeks ago
I have a problem for working with camtasia ,when i import a mp4 to a track line
i couldn't see the video on preview window ,i only hear audio of video.
 how could i solve this problem
thanks.
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Ali Rad

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Posted 3 weeks ago

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ATMeyer Consultants

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Hello Ali,

Can you please provide a screenshot of the issue?

- Patty
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Joe Morgan

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Where is the Mp4 from? A camera? Cell Phone or what?

Regards,Joe
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dalianzhao.lei

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Graphics driver or format?  you can use video format convert a MP4


(Edited)