Counterfeit Licence????? imposible

  • 1
  • Problem
  • Updated 1 month ago
  • (Edited)
Hello, how are you?
I have bought camtasia a while ago and until yesterday it was working perfectly. Today I went to open the program and it tells me that it has detected a "counterfeit" license. My program is purchased and registered in the name of <EMAIL ADDRESS REMOVED> in case they want to check.

When trying to re-enter my license number opens a window that says that you can not connect to the server (my pc has internet, the program is allowed in the firewall and is not in the file drivers / etc / hosts.

How can I solve my problem to continue with my project?

From already thank you very much
Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Ed Covney

Ed Covney

  • 80 Posts
  • 41 Reply Likes
Just a guess but what version of Camtasia did you buy and what version are you trying to run now?
Licenses for Camtasia are not perpetual which means every new version needs another license.
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2732 Posts
  • 563 Reply Likes
Hi Camaral,
I can try and help with this, okay?
I removed your email address from your post for privacy reasons.
And, let's take this off line... I will have someone from customer service contact you via email.
Thanks!
Kelly
(Edited)
Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes
Ok, tnks!
Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes
I need to continue working and nobody has contacted via mail


Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes
I've bought version 8 (camtasia / snagit Bundle), and I'm still using version 8.x.x
I can not pinpoint what exactly it is since the license problem does not let me open the program but I still have the 8.x.x (I have not updated to 9).
Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes
Sorry, i use Google translator Español - Ingles
Photo of camaral

camaral

  • 6 Posts
  • 0 Reply Likes
Help please...  i need continue working
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2732 Posts
  • 563 Reply Likes
Hi Camaral,

A Technical Support agent names Aaron contacted you with what you need to do.

I will resend you that email.
Kelly