Counterfeit Licence????? imposible

Hello, how are you?
I have bought camtasia a while ago and until yesterday it was working perfectly. Today I went to open the program and it tells me that it has detected a "counterfeit" license. My program is purchased and registered in the name of <EMAIL ADDRESS REMOVED> in case they want to check.

When trying to re-enter my license number opens a window that says that you can not connect to the server (my pc has internet, the program is allowed in the firewall and is not in the file drivers / etc / hosts.

How can I solve my problem to continue with my project?

From already thank you very much

camaral

6 Posts
0 Reply Likes

Posted 1 month ago

1 month ago

Ed Covney

80 Posts
41 Reply Likes

Just a guess but what version of Camtasia did you buy and what version are you trying to run now?
Licenses for Camtasia are not perpetual which means every new version needs another license.

Comment

1 month ago

Kelly Mullins, TechSmith Employee & Helper

2732 Posts
563 Reply Likes

Hi Camaral,
I can try and help with this, okay?
I removed your email address from your post for privacy reasons.
And, let's take this off line... I will have someone from customer service contact you via email.
Thanks!
Kelly

(Edited)

Comment

2018-10-09T20:59:18+00:00

camaral

6 Posts
0 Reply Likes

Ok, tnks!

2018-10-10T20:52:24+00:00

camaral

6 Posts
0 Reply Likes

I need to continue working and nobody has contacted via mail

1 month ago

camaral

6 Posts
0 Reply Likes

I've bought version 8 (camtasia / snagit Bundle), and I'm still using version 8.x.x
I can not pinpoint what exactly it is since the license problem does not let me open the program but I still have the 8.x.x (I have not updated to 9).