Counterfeit Licence????? imposible

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  • Updated 1 year ago
  • (Edited)
Hello, how are you?
I have bought camtasia a while ago and until yesterday it was working perfectly. Today I went to open the program and it tells me that it has detected a "counterfeit" license. My program is purchased and registered in the name of <EMAIL ADDRESS REMOVED> in case they want to check.

When trying to re-enter my license number opens a window that says that you can not connect to the server (my pc has internet, the program is allowed in the firewall and is not in the file drivers / etc / hosts.

How can I solve my problem to continue with my project?

From already thank you very much
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camaral

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Posted 1 year ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Camaral,
I can try and help with this, okay?
I removed your email address from your post for privacy reasons.
And, let's take this off line... I will have someone from customer service contact you via email.
Thanks!
Kelly
(Edited)
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camaral

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Ok, tnks!
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camaral

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I need to continue working and nobody has contacted via mail


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camaral

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I've bought version 8 (camtasia / snagit Bundle), and I'm still using version 8.x.x
I can not pinpoint what exactly it is since the license problem does not let me open the program but I still have the 8.x.x (I have not updated to 9).
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camaral

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Sorry, i use Google translator Español - Ingles
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camaral

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Help please...  i need continue working
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Kelly Mullins, TechSmith Employee & Helper

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Hi Camaral,

A Technical Support agent names Aaron contacted you with what you need to do.

I will resend you that email.
Kelly