counterfet key snagit

  • 1
  • Question
  • Updated 2 years ago
My friend emailed me a snagit key for my new years present and it is counterfet snagit key? I inserted it in my snagit and found out its stolen? I am trying to contact snagit but get a phone number and not email? I want this to be emailed and noted down about this not by phone?
Photo of Crystal Sluka

Crystal Sluka

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1754 Posts
  • 285 Reply Likes
Hi Crystal,

You can open a (free) ticket with our technical support here: https://support.techsmith.com

-Glenn
Photo of Crystal Sluka

Crystal Sluka

  • 3 Posts
  • 0 Reply Likes
ok
Photo of Crystal Sluka

Crystal Sluka

  • 3 Posts
  • 0 Reply Likes
goes back to where I started, no email
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1754 Posts
  • 285 Reply Likes
Hi Crystal,

Once you open the ticket all the communication will be by email; you don't have to go back to the website unless you choose to.

This system allows us to track issues and make sure they don't slip through the cracks if one of our support agents is sick or goes on vacation or something.

I hope this helps,
Glenn
(Edited)