Crash Log Camtasia 2020

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  • Question
  • Updated 4 weeks ago
Pretty often I get camtasia freezing and closing on it's own. Is there any crash log that camtasia stores for us to post for diagnosis? 
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ickedmel

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Posted 2 months ago

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kayakman, Champion

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look here ...

C:\Users\USER\AppData\Local\TechSmith\Camtasia Studio\CrashDumps
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ickedmel

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Thanks for that, never knew. I wonder where I would send the dump files, or just post here. I opened 2 it's a lot of info.

WARNING - DebugDiag was not able to locate debug symbols for CSMediaLib.dll, so the information below may be incomplete.

In CAMTAS~3.DMP the assembly instruction at CSMediaLib!CSMediaLib::Track::mediasIntersectingRange+1ff in C:\Program Files\TechSmith\Camtasia 2020\CSMediaLib.dll from TechSmith Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x0000049f on thread 0

Please follow up with the vendor TechSmith Corporation for C:\Program Files\TechSmith\Camtasia 2020\CSMediaLib.dll

In CAMTAS~3.DMP the assembly instruction at CSMediaLib!CSMediaLib::Track::mediasIntersectingRange+1ff in C:\Program Files\TechSmith\Camtasia 2020\CSMediaLib.dll from TechSmith Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x0000049f on thread 0

Another 

In CAMTAS~1.DMP the assembly instruction at CSThumbnailer!CSThumbnailer::CalloutThumbnailLoader::OnLoadedGdiPlusBitmapThumbnail+291 in C:\Program Files\TechSmith\Camtasia 2020\CSThumbnailer.dll from TechSmith Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000018 on thread 141


Exception InformationCSTHUMBNAILER!CSTHUMBNAILER::CALLOUTTHUMBNAILLOADER::ONLOADEDGDIPLUSBITMAPTHUMBNAIL+291WARNING - DebugDiag was not able to locate debug symbols for CSThumbnailer.dll, so the information below may be incomplete.

In CAMTAS~1.DMP the assembly instruction at CSThumbnailer!CSThumbnailer::CalloutThumbnailLoader::OnLoadedGdiPlusBitmapThumbnail+291 in C:\Program Files\TechSmith\Camtasia 2020\CSThumbnailer.dll from TechSmith Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000018 on thread 141


(Edited)
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Larry

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You may have a bad memory DIMM.  you can download memtest if you are using a PC and run it to ensure your computer is healthy.  https://www.memtest86.com/
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kayakman, Champion

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re the DMP file, contact tech support, see if they want it
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ickedmel

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I think it may have something to do with Ram like you're saying. I started getting blue screens of death last night. I lowered the ram settings, Going to run a memtest. I ran one with the ram at regular frequency and no issues.
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ickedmel

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Analysis Summary   Type Description Recommendation   Error In CAMTAS~3.DMP the assembly instruction at VCRUNTIME140!memcpy+190 in C:\Program Files\TechSmith\Camtasia 2020\VCRUNTIME140.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 132
Please follow up with the vendor Microsoft Corporation for C:\Program Files\TechSmith\Camtasia 2020\VCRUNTIME140.dll
  Information DebugDiag determined that this dump file (CAMTAS~3.DMP) is a crash dump and did not perform any hang analysis. If you wish to enable combined crash and hang analysis for crash dumps, edit the Globals.asp script (located in the DebugDiag\Scripts\inc folder) and set the g_DoCombinedAnalysis constant to True.  
Analysis Details  

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Table Of ContentsCAMTAS~3.DMP
   Faulting Thread
   Faulting Module Information
   .NET Analysis Report

Report for CAMTAS~3.DMP

Report for CAMTAS~3.DMP Type of Analysis Performed   Crash Analysis Machine Name   DESKTOP-8TVLHTM Operating System   Unexpected Number Of Processors   12 Process ID   9348 Process Image   C:\Program Files\TechSmith\Camtasia 2020\CamtasiaStudio.exe System Up-Time   21:27:40 Process Up-Time   01:00:14

Thread 132 - System ID 15492 Entry point   ucrtbase!thread_start Create time   6/8/2020 10:21:43 PM Time spent in user mode   0 Days 0:0:0.0 Time spent in kernel mode   0 Days 0:0:0.0


.NET Call Stack


Full Call Stack

Function     Arg 1     Arg 2     Arg 3     Arg 4   Source VCRUNTIME140!memcpy+190     000001f3`f55c24d0     00000001`144bf020     00000000`00000000     000001f3`ab6c1370    CSRenderLib!CSRenderLib::WRAudioStitchedMedia::initBufAudio+2cd     000001f3`8d8254d0     00000000`00972e58     00000000`000005be     00000001`144bf020    CSRenderLib!CSRenderLib::WRAudioGroup::findWRMediaForMedia+82b     00000001`144bf020     00000000`00000000     00000001`144bef30     00000000`00000002    CSRenderLib!CSRenderLib::AudioEffect::FillAudioBuffer+7d3     000001f3`abbd9e00     000001f3`ab6c1340     00000000`ffffffff     00000001`144bf0f8    CSRenderLib!CSRenderLib::WRAudioMedia::FillAudioBuffer+521     000001f3`abbd9d30     000001f3`ead6b350     000001f3`ab6c1290     00000001`144bf4a8    CSRenderLib!CSRenderLib::WRAudioTrack_impl::FillAudioBuffer+12b0     00000000`00000000     00000000`00000001     000001f3`00003c84     00000000`00d9d262    CSRenderLib!CSRenderLib::WRAudioTrack_impl::FillAudioBuffer+1ff     00000001`144bf6a8     000001f3`ca3f2da0     00007ffe`33872530     000001f3`ca3f24a0    CSRenderLib!CSRenderLib::WRAudioMixer_impl::FillAudioBuffer+275     000001f3`f5abf950     000001f3`8d996670     000001f3`8d996670     000001f3`3f13cd3a    CSRenderLib!CSRenderLib::WRTimeline::FillAudioBuffer+86     000001f3`8d996670     00007ffe`338868d0     00000000`00000001     00007ffe`48e62f97    CSRenderLib!CSRenderLib::AudioPreview::previewGroupsWithContext+284b     00000001`0000001e     00000001`144bf920     000001f3`8d63d578     00000000`00000002    CSRenderLib!CSRenderLib::AVPreview::currentTime+6a     000001f3`8d63d578     00000000`000025ef     000001f3`8577d170     00000000`00000000    CSRenderLib!CSRenderLib::PlaybackController::playRangeLooped+538     00000000`00000000     00000000`00000000     00000000`00000001     000001f3`84d71618    CSRenderLib!CSRenderLib::OpenGL_TransitionFrame::GetExtraTransform+26f     000001f3`8dde4250     000001f3`f5beb8f0     00005ea0`00000002     000001f3`cb6a0000    portaudio_x64!Pa_WriteStream+1188     000001f3`84d71508     00000001`144bfbe8     00000000`00000000     000001f3`b33279c0    portaudio_x64!Pa_WriteStream+17da     00000000`00000000     00000000`00000000     00000000`00000000     000001f3`84d714a0    portaudio_x64!PaWasapi_ThreadPriorityRevert+c72c     00000000`00000000     000001f3`b323b9c0     00000000`00000000     00000000`00000000    ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+42     00000000`00000000     00000000`00000000     00000000`00000000     00000000`00000000    kernel32!BaseThreadInitThunk+14     00000000`00000000     00000000`00000000     00000000`00000000     00000000`00000000    ntdll!RtlUserThreadStart+21     00000000`00000000     00000000`00000000     00000000`00000000     00000000`00000000   



Exception InformationVCRUNTIME140!MEMCPY+190In CAMTAS~3.DMP the assembly instruction at VCRUNTIME140!memcpy+190 in C:\Program Files\TechSmith\Camtasia 2020\VCRUNTIME140.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 132


Module Information Image Name: C:\Program Files\TechSmith\Camtasia 2020\VCRUNTIME140.dll   Symbol Type: PDB Base address: 0x00000003`00905a4d   Time Stamp: Tue Jan 07 23:05:52 2020 Checksum: 0x00000000`00000000   Comments: COM DLL: False   Company Name: Microsoft Corporation ISAPIExtension: False   File Description: Microsoft® C Runtime Library ISAPIFilter: False   File Version: 14.25.28508.3 built by: vcwrkspc Managed DLL: False   Internal Name: vcruntime140.dll VB DLL: False   Legal Copyright: © Microsoft Corporation. All rights reserved. Loaded Image Name: VCRUNTIME140.dll   Legal Trademarks: Mapped Image Name:   Original filename: vcruntime140.dll Module name: VCRUNTIME140   Private Build: Single Threaded: False   Product Name: Microsoft® Visual Studio® Module Size: 100.00 KBytes   Product Version: 14.25.28508.3 Symbol File Name: c:\symcache\vcruntime140.amd64.pdb\DC2FDDF3107B4615B84D2223D4CC6A8A1\vcruntime140.amd64.pdb   Special Build: &



Script Summary   Script Name Status Error Code Error Source Error Description Source Line CrashHangAnalysis.asp Completed