Crash on Update and Initialization Problem

  • 1
  • Problem
  • Updated 7 months ago
  • (Edited)
Upon notification, I proceeded to update. Twice, Snagit Crashed. The third time it did not. But it failed to initialize 

Error message says: Failed to initialze the Snagit datastore (Error Code 25016) ....

=== Snagit 2019.1.5.4806 [enu] Diagnostics ===
System Information:
Virtualization: None
Windows 6.2 Build 9200 

Display Information:
Display Width: 2880
Display Height: 900
Display Origin: 0,0
Number of displays: 2
Display 1: (primary)\\.\DISPLAY1
Display 1: left=0, right=1440, top=0, bottom=900
Display 1: dpiX=96, dpiY=96
Display 2: \\.\DISPLAY2
Display 2: left=1440, right=2880, top=0, bottom=900
Display 2: dpiX=96, dpiY=96
Global display dpi: 96, 96
Display Colors: 32 bit

Updater Information:
Product name: Snagit, 64-bit
Current version: 19.1.5, next version: 20.0.2
Bitness: 64
Language: ENU
Key type: Single User, version: 0
Software key:
Next run: 04-Dec-19 00:00:00
Current status: BeginInstall
Message: Ready To Install
Retry count: 0
Download Url: 
Local path: 
Info Url: http://www.techsmith.com/redirect.asp?target=paidmajorupdate&ver=19.*.*&lang=enu&os=win&...
Hash code: 
Manual mode only: True
Restart after update: 
Last shown error: 

File Information:
FREngineProcessor.exe Version: 11.1.19.49 Size: 694256 Date: 5/25/2018 1:55 PM
Snagit32.exe Version: 19.1.5.4806 Size: 8938976 Date: 11/15/2019 2:22 PM
SnagitEditor.exe Version: 19.1.5.4806 Size: 9872864 Date: 11/15/2019 2:22 PM
SnagitPI.exe Version: 19.0.0.60 Size: 312912 Date: 5/10/2018 12:10 PM
SnagitPI64.exe Version: 19.0.0.60 Size: 406608 Date: 5/10/2018 12:10 PM
SnagPriv.exe Version: 19.1.5.4806 Size: 240608 Date: 11/15/2019 2:22 PM
AbbyyZlib.dll Version: 13.0.30.49 Size: 228336 Date: 5/25/2018 1:55 PM
AnimatedGIFDecoder.dll Version: 1.0.0.6 Size: 168416 Date: 5/23/2019 10:03 AM
AnimatedGIFSource.dll Version: 1.0.0.6 Size: 291296 Date: 5/23/2019 10:03 AM
api-ms-win-core-console-l1-1-0.dll Version: 10.0.10586.212 Size: 19136 Date: 1/25/2017 2:02 PM
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api-ms-win-core-debug-l1-1-0.dll Version: 10.0.10586.212 Size: 18624 Date: 1/25/2017 2:02 PM
api-ms-win-core-errorhandling-l1-1-0.dll Version: 10.0.10586.212 Size: 18624 Date: 1/25/2017 2:02 PM
api-ms-win-core-file-l1-1-0.dll Version: 10.0.10586.212 Size: 22208 Date: 1/25/2017 2:02 PM
api-ms-win-core-file-l1-2-0.dll Version: 10.0.10586.212 Size: 18624 Date: 1/25/2017 2:02 PM
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api-ms-win-core-handle-l1-1-0.dll Version: 10.0.10586.212 Size: 18624 Date: 1/25/2017 2:02 PM
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SnagEx64.dll Version: 19.1.5.4806 Size: 416736 Date: 11/15/2019 2:22 PM
SnagitCommonDotNet.dll Version: 19.1.5.4806 Size: 736736 Date: 11/15/2019 2:22 PM
SnagitCommonDotNetRes.dll Version: 19.1.5.4806 Size: 519648 Date: 11/15/2019 2:22 PM
SnagitCommonInterop.dll Version: 19.1.5.4806 Size: 1397216 Date: 11/15/2019 2:22 PM
SnagitEditorRes.dll Version: 19.1.5.4806 Size: 4389856 Date: 11/15/2019 2:22 PM
SnagitET.dll Version: 19.1.5.4806 Size: 2790368 Date: 11/15/2019 2:22 PM
SnagitPt.dll Version: 19.0.0.60 Size: 671824 Date: 5/10/2018 12:10 PM
SnagitPt64.dll Version: 19.0.0.60 Size: 866384 Date: 5/10/2018 12:10 PM
SnagitRes.dll Version: 19.1.5.4806 Size: 4812256 Date: 11/15/2019 2:22 PM
SnagitShellExtRes.dll Version: 19.1.5.4806 Size: 200160 Date: 11/15/2019 2:22 PM
SnagThumbnailProvider.dll Version: 19.1.5.4806 Size: 2076128 Date: 11/15/2019 2:22 PM
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System.Net.Http.dll Version: 4.6.25705.1 Size: 197984 Date: 9/5/2017 2:54 PM
System.Net.Http.Formatting.dll Version: 5.2.30128.0 Size: 185544 Date: 1/28/2015 4:02 AM
System.Runtime.Serialization.Primitives.dll Version: 4.6.24705.1 Size: 26912 Date: 11/5/2016 3:57 AM
System.Runtime.Serialization.Xml.dll Version: 4.6.24705.1 Size: 25344 Date: 11/5/2016 3:56 AM
System.Security.Cryptography.Algorithms.dll Version: 4.6.24705.1 Size: 39872 Date: 11/5/2016 3:57 AM
System.Security.Cryptography.Encoding.dll Version: 4.6.24705.1 Size: 23480 Date: 11/5/2016 3:57 AM
System.Security.Cryptography.Primitives.dll Version: 4.6.24705.1 Size: 22816 Date: 11/5/2016 3:57 AM
System.Security.Cryptography.X509Certificates.dll Version: 4.6.24705.1 Size: 38872 Date: 11/5/2016 3:57 AM
System.Web.Http.dll Version: 5.2.30128.0 Size: 471240 Date: 1/28/2015 4:02 AM
System.Web.Http.SelfHost.dll Version: 5.2.30128.0 Size: 92872 Date: 1/28/2015 4:03 AM
System.Windows.Interactivity.dll Version: 3.0.40218.0 Size: 55904 Date: 6/1/2015 3:31 PM
SystemWrapper.dll Version: 0.4.0.0 Size: 68608 Date: 6/24/2011 8:27 AM
TechSmith.CloudServices.Api.dll Version: 52.3.0.0 Size: 318944 Date: 5/23/2019 10:03 AM
TechSmith.DependencyInjection.dll Version: 2.0.0.0 Size: 25568 Date: 5/23/2019 10:03 AM
TechSmith.ExtensibilityFramework.Plugins.dll Version: 2.0.9.0 Size: 33248 Date: 5/23/2019 10:03 AM
TechSmith.Logging.dll Version: 2.1.0.0 Size: 24032 Date: 5/23/2019 10:03 AM
TechSmith.RestSharp.Portable.dll Version: 1.0.0.0 Size: 71168 Date: 3/24/2017 9:09 AM
TechSmith.Win32.dll Version: 3.3.2.0 Size: 54752 Date: 11/15/2019 2:22 PM
TechSmithExtensibilityFramework.Composition.dll Version: 2.1.0.0 Size: 32224 Date: 5/23/2019 10:03 AM
TechSmithExtensibilityFramework.dll Version: 2.0.0.0 Size: 21472 Date: 5/23/2019 10:03 AM
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TSCMobileConnect.dll Version: 5.1.1.0 Size: 55264 Date: 5/23/2019 10:03 AM
TSCRec3.dll Version: 4.8.2.0 Size: 443872 Date: 5/23/2019 10:04 AM
TSCUpdaterUtilities.dll Version: 2.0.6.0 Size: 58848 Date: 5/23/2019 10:04 AM
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Unity.Abstractions.dll Version: 3.3.0.0 Size: 79360 Date: 4/5/2018 7:57 PM
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Unity.Interception.dll Version: 5.5.1.0 Size: 120832 Date: 4/5/2018 7:57 PM
Unity.RegistrationByConvention.dll Version: 2.1.5.0 Size: 20992 Date: 4/5/2018 7:57 PM
Unity.ServiceLocation.dll Version: 2.1.2.0 Size: 5632 Date: 4/5/2018 7:57 PM
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V2AGNative.dll Version: 1.0.0.6 Size: 105440 Date: 5/23/2019 10:04 AM
VideoCommon.dll Version: 19.1.5.4806 Size: 105440 Date: 11/15/2019 2:22 PM
VideoEditing.dll Version: 19.1.5.4806 Size: 74208 Date: 11/15/2019 2:22 PM
VideoRecording.dll Version: 19.1.5.4806 Size: 195552 Date: 11/15/2019 2:22 PM
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WPFCommonViewModel.dll Version: 4.1.0.0 Size: 32736 Date: 5/23/2019 10:04 AM
XceedZipX64.dll Version: 6.5.10316.0 Size: 804544 Date: 9/11/2015 2:14 PM
zlib1.dll Version: 1.2.11.0 Size: 86528 Date: 8/14/2018 2:49 PM
zxing.dll Version: 0.11.0.0 Size: 397312 Date: 4/8/2013 9:49 PM
zxing.presentation.dll Version: 0.11.0.0 Size: 9728 Date: 4/8/2013 9:49 PM
2KXP\SnagitD19.dll Version: 19.0.0.60 Size: 23632 Date: 5/10/2018 12:10 PM
2KXP\SNAGITP19.GPD Size: 17190 Date: 5/10/2018 12:10 PM
2KXP\SNAGITP19.INI Size: 46 Date: 5/10/2018 12:10 PM
2KXP\SP2K.INF Size: 1663 Date: 5/10/2018 12:10 PM
%PrinterDriverDir%\UNIDRV.DLL Version: 0.3.17763.771 Size: 526336 Date: 10/4/2019 7:54 AM
%PrinterDriverDir%\UNIDRVUI.DLL Version: 0.3.17763.771 Size: 1168896 Date: 10/4/2019 7:54 AM
%PrinterDriverDir%\UNIRES.DLL Version: 0.3.17763.771 Size: 855040 Date: 10/4/2019 7:54 AM
%PrinterDriverDir%\UNIDRV.HLP Size: 21225 Date: 9/15/2018 10:28 AM
%PrinterDriverDir%\STDNAMES.GPD Size: 14362 Date: 9/15/2018 10:28 AM
%WinSysdir%\comctl32.dll Version: 5.82.17763.831 Size: 674304 Date: 9/15/2018 10:28 AM
%WinSysdir%\shell32.dll Version: 10.0.17763.831 Size: 22137120 Date: 11/13/2019 12:33 PM
%WinSysdir%\oleaut32.dll Version: 10.0.17763.720 Size: 793824 Date: 9/11/2019 9:58 AM
%WinSysdir%\ole32.dll Version: 10.0.17763.503 Size: 1395264 Date: 5/16/2019 7:09 AM
winword.exe Version: 16.0.12130.20410
iexplore.exe Version: 11.0.17763.771
powerpnt.exe Version: 16.0.12130.20410
excel.exe Version: 16.0.12130.20410

Snagit Settings:
(Global Install) RegistrationKey =
DistCode=TSCFTP
TUDIOptedIn=0x1
MobileAppPortNum=0x206b
InAppNotificationBannerPreference=0x2
LastRanVersion=19.1.5
DataStoreLocation=C:\Users\Akram\AppData\Local\TechSmith\SnagIt\DataStore
RestoreSnagarchive=
DataStoreDriveType=0x3
RecommendedVideoQualityType=Medium
UITheme=0x0
SnagItShowedRegWiz=0x0
CatalogFolder=C:\Users\Akram\Documents\Snagit\
ExternalOutputDir=C:\Users\Akram\Documents\Snagit\Program\
LastTrialReminder=Bad Data Type
Version=19.1.5
Typecode=0x934
PrevOSVersion=0x4563000a
RegistrationDialogHasShown=0x1
CaptureTutorialShown=0x1
OnboardingImageCapture=0x1
CaptureCount=0x42f
SnagitHiddenTrayTipShown=0x1
SidePanelStateReset=0x1
OnboardingBuy=0x1
ToolThemesImported=0x1
HasEditorEverShown=0x1
SentDrawingLibraryVersion=0x1
DisplayToolBarLabels=0x1
OnboardingEnabled=0x1
UseHTMLClipboard=0x0
EmbedImagesInEmail=0x1
PreventTransparentHTMLClipboard=0x0
AlwaysKeepEditorOpen=0x1
AutoSaveImageTextCaptures=0x1
AutoSaveVideoCaptures=0x1
MobileAppServerAllowed=0x1
MobileAppKeepOriginalDimensions=0x1
MobileAppFriendlyName=Akram's Snagit
OneClickEnabled=0x1
AutoExpandCanvas=0x1
DeleteCroppedContent=0x1
ShrinkToFitNewDocuments=0x1
PanoramicOnboardingShown=0x1
OnboardingMarkup=0x1
CaptureWindowPosX=0x0
CaptureWindowPosY=0x0
OneClickRelativeToScreenIndex=0x0
OneClickRelativePositionX=0.189710395504647
OneClickRelativePositionY=0
CaptureWindowProfilesExpanded=True
CaptureShowVideoGuides=0x0
CountDownPosX=0x0
CountDownPosY=0x0
InAlert=0x0
OutAlert=0x0
HideKey=0x558
RepeatKey=0x352
VideoStartPauseResumeKey=0x356
VideoStopKey=0xb0a
ShowRemoteKey=0x0
Preferences2=0x24420
ExtPreferences=0x0
ImageCaptionMru=
SelectedAudioDeviceName=Line (SplitCam Virtual Audio Device (WDM))
SelectedWebCamDevicePath=\\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
MuteMic=0x0
MuteSystemAudio=0x0
ShowTipOfDay=0x1
ImportOptions=0x0
VideoRecordingGbFreeWarningLimit=0x1
VideoRecordingMbStopLimit=0x14
CaptureMbFreeWarningLimit=0x14
CaptureMbStopLimit=0x5
ShowVideoCountdown=0x1
EnableCamera=0x1
ShowVideoFullScreenControls=0x1
AllowHotkeyOverride=0x1
AllowHotkeyOverridePromptDisplayed=0x1
AutoStartRecording=0x0
OpenSystemScreenShotsInSnagit=0x0
OpenSystemScreenShotsInSnagitLastPrompt=Bad Data Type
SimplifiedCrosshairs=0x0
SearchPaneExpanded=0x1
SearchPaneSelection=Date:Nov 29, Friday
SearchPaneDatesExpandedState=[default]
SearchPaneTagsExpandedState=Applications|Date:2019|Date:April|Date:August|Date:July|Date:June|Date:November|Date:September|Tags|Web sites|
SearchPaneWidthPercent=2.03165
LastUsedCanvasColor=0xffffffff
FileOpenFolder=
EscapeClosesEditor=0x0
RecentTrayDocs=0xa
RemoveAllTrayOnClose=0x0
PromptForDelete=0x0
AutoFlattenPaste=0x0
NewImageWidth=0x12c
NewImageHeight=0xc8
NewImageCanvasClr=0xffffffff
DefaultSNAGShown=0x13
MinorVersion=0x1
UseCachedThumbnails=0x1
SpellcheckEnabled=0x1
DictionaryName=en-us
CanShowVidRotateInfo=0x1
ClientAreaColor=0x1c1915
TrayPinned=0x1
TrayShowing=0x1
SidePanelState=0x2
LockToolsSize=0x1
CaptureOpenCount=0x34e
EffectsTipShown=0x1
TrayTipShown=0x1
EnableQuickstylePopup=0x1
TrayThumbnailSize=0x1
EditorImageOutputFileType=PNG
EditorImageOutputBitPerPixel=0x20
EditorImageOutputSubfileType2=0x0
EditorImageProgressOption=0x0
EditorImageColorTransparency=0x1
EditorImageColorTransparentColor=0xff00ff
EditorImageQuality=0x19
EditorImageMultiPage=0x0
PDFHeight=0x2db4
PDFWidth=0x206c
PDFImageLayout=0x0
PDFPageLayout=0x4
PDFLandscape=0x0
PDFMarginTop=0x1f4
PDFMarginBottom=0x1f4
PDFMarginLeft=0x12c
PDFMarginRight=0x12c
PDFAuthor=Snagit User
PDFTitle=
PDFKeywords=
ImgMode=0x1
PrinterMode=0x0
ShowAdvancedCheck=0x1
UseAdvancedTypes=0x0
CatalogSaveMru=
LastUsedStampCategory=C:\Program Files\TechSmith\Snagit 2019\en-US\Stamps\Business\
MultiOutputFlag=0x0
ExternalFileNaming=0x2
ExternalAutoFileFormat=
ExternalAutoFilePrefix=SNAG_Program-
ExternalAutoFileNumDigits=0x4
ExternalStartAutoFileNumber=0x0
ExternalAutoFileNumberWraps=0x1
ExternalAutoFileWrapToNumber=0x0
ExternalAutoFileFillHoles=0x1
ExternalAutoFileOverwrite=0x0
ImageOutput=None
ImageMultiOutput=0x0
ImageFileNaming=0x0
ImageFileOutputDir=
ImageFixedFileName=SNAGIT
ImgAutoFileFormat=
ImgAutoFilePrefix=SNAG-
ImgAutoFileNumDigits=0x4
ImgStartAutoFileNumber=0x0
ImgAutoFileNumberWraps=0x1
ImgAutoFileWrapToNumber=0x0
ImgAutoFileFillHoles=0x1
ImgAutoFileOverwrite=0x0
ImageDefaultPrinter=0x1
ImagePrinterName=
ImagePrinterPort=
ImagePrinterDriver=
ImageMapiSubject=
ImageMapiName=
ImageMapiAddress=
ImageMapiText=
ImageCatalogFileNaming=0x2
ImageExternalDisplayName=Paint (MS Paint)
ImageExternalExecutable=mspaint.exe
ImageExternalParameters=""
ImageScale=AutoSize
ImageOutputFileType=PNG
ImageOutputBitPerPixel=0x20
ImageOutputSubfileType2=0x4
ImageProgressOption=0x0
ImageColorTransparency=0x1
ImageColorTransparentColor=0xff00ff
ImageQuality=0x19
ImageMultiPage=0x0
ImageOutputExtensions=
ImageUseLastUsedType=0x1
RememberEditorLastUsedFileSettings=0x1
ImagePrintPos=UpLeft
ImageComposeEmail=0x0
ImageUseWebDef=0x0
ImagePrinterScale=0x64
LeftMargin=0xf0
RightMargin=0xf0
TopMargin=0xaa
BottomMargin=0xaa
XFixedPrintSize=0xfa0
YFixedPrintSize=0xfa0
Orientation=0x1
PrintFileNames=0x0
PrintKeepAspect=0x1
VideoOutput=File
VideoMultiOutput=0x2
VideoFileNaming=0x0
VideoFileOutputDir=
VideoFixedFileName=SNAGIT
VidAutoFileFormat=
VidAutoFilePrefix=SNAG-
VidAutoFileNumDigits=0x4
VidStartAutoFileNumber=0x0
VidAutoFileNumberWraps=0x1
VidAutoFileWrapToNumber=0x0
VidAutoFileFillHoles=0x1
VidAutoFileOverwrite=0x0
VideoCatalogFileNaming=0x2
VideoExternalDisplayName=Windows Media Player
VideoExternalExecutable=wmplayer.exe
VideoExternalParameters=/Open ""
InetOutputServer=
InetOutputDir=
InetOutputFile=
InetOutputUser=
InetOutputPassword=
InetOutputProxy=
InetOutputAuth=0x0
InetUseRename=0x1
InetPassive=0x0
InetUseProxy=0x0
InetPort=0x15
InetFileNaming=0x1
InetSequenceLimit=0x0
InetShowProgress=0x1
PrinterSettings=0x0
PrintCaptionAtBottomFlag=0x0
PrintCaptionAtBottomStr=
LastOpenDocType=0x1
CanvasSnappingEnabled=0x1
LibraryZoom=0x4b
LibrarySortColTags=0x2
LibrarySortColTagsAscending=0x0
LibrarySortColFolder=0x0
LibrarySortColFolderAscending=0x1
LibraryDetailView=0x0
CatalogThumbnailSize=0x80
CatalogViewThumbnails=0x1
CatalogSortBy=0x0
CatalogSortForward=0x1
CatalogBrowserWidth=0x80000000
CatalogBrowserHeight=0x12c
CatalogBrowserPosX=0x0
CatalogBrowserPosY=0x0
CatalogViewerWidth=0x80000000
CatalogViewerHeight=0x12c
CatalogViewerPosX=0x0
CatalogViewerPosY=0x0
CatalogOpenFolder=
CatalogBrowserDeletePrompt=0x1
CatalogBrowserDeleteUndo=0x1
CatalogTreeViewWidth=0xc8
CatalogBrowserAutoRefresh=0x1
CatalogThumbnailDither=0x1
CatalogFolderFollow=0x0
CatalogBigIcons=0x1
CatalogAutofit=0x0
CatalogNewImageWidth=0x12c
CatalogNewImageHeight=0xc8
CatalogAutoFileFormat=-
CatalogAutoFilePrefix=
CatalogAutoFileNumDigits=0x4
CatalogStartAutoFileNumber=0x0
CatalogAutoFileNumberWraps=0x1
CatalogAutoFileWrapToNumber=0x0
CatalogAutoFileFillHoles=0x1
CatalogAutoFileOverwrite=0x0
CatalogTwainAutoFileFormat=
CatalogTwainAutoFilePrefix=SNAG-
CatalogTwainAutoFileNumDigits=0x4
CatalogTwainStartAutoFileNumber=0x0
CatalogTwainAutoFileNumberWraps=0x1
CatalogTwainAutoFileWrapToNumber=0x0
CatalogTwainAutoFileFillHoles=0x1
CatalogTwainAutoFileOverwrite=0x0
CatalogBatchConvertAutoFileFormat=-
CatalogBatchConvertAutoFilePrefix=SNAG-
CatalogBatchConvertAutoFileNumDigits=0x4
CatalogBatchConvertStartAutoFileNumber=0x0
CatalogBatchConvertAutoFileNumberWraps=0x1
CatalogBatchConvertAutoFileWrapToNumber=0x0
CatalogBatchConvertAutoFileFillHoles=0x1
CatalogBatchConvertAutoFileOverwrite=0x0
CatMultiPrintColns=0x2
CatMultiPrintRows=0x2
CatMultiPrintTopMargin=0x0
CatMultiPrintBottomMargin=0x0
CatMultiPrintLeftMargin=0x0
CatMultiPrintRightMargin=0x0
CatMultiPrintSpacing=0x64
CatMultiPrintScale=0x0
CatMultiPrintKeepAspectRatio=0x1
CatMultiPrintManualScale=0x64
CatMultiPrintFileNames=0x0
OutputDirLastUsed=W:\Downloads\
LastImageFileType=PNG
LastImageFileType_BitPerPixel=0x20
LastImageFileType_AlphaTransparency=0x1
FileOutputDirMru=
UseAdvancedFileTypes=0x0
VidOutputDirLastUsed=W:\Downloads\
SavedImageFileType=PNG
CheckPrinterCaps=0x1
ShowError2=0x7
SnagItPrinterTip=0x1
ProgImportTip=0x1
InetSequenceCount=0x1
VideoQualityType=Medium
ScaleTo1080=0x1
OnboardingOpenedCount=0x3
QuickEffectsGalleryHeight=0x84
RecentImageDefaultPrinter=0x1
RecentImagePrinterName=
RecentImagePrinterPort=
RecentImagePrinterDriver=
RecentImageScale=AutoSize
RecentImagePrintPos=UpLeft
RecentImagePrinterScale=0x64
RecentLeftMargin=0x0
RecentRightMargin=0x0
RecentTopMargin=0x0
RecentBottomMargin=0x0
RecentXFixedPrintSize=0xfa0
RecentYFixedPrintSize=0xfa0
RecentOrientation=0x1
RecentPrintKeepAspect=0x1
OnboardingScrollingOrPano=0x1
OcrResultWidth=0x562
OcrResultHeight=0x384
OnboardingOcr=0x1
LastUpdaterPrompt=Bad Data Type
ApplicationLanguage=ENU
DefaultOutputsInstalled=0x1

Other Settings:

Feature switches: Features: snagit:
JSONProvider: DebugMenu=false,Direct2D10=true,Direct2D11=true,Direct2D11WARP=false,SimplifiedUIBackground=false
RegistryProvider: 
InstallerSettingProvider: 

Drawing framework: Direct2D 1.1

=== End of Snagit Diagnostics ===
Photo of Akram

Akram

  • 9 Posts
  • 1 Reply Like

Posted 7 months ago

  • 1
Photo of Joe Morgan

Joe Morgan

  • 9083 Posts
  • 4787 Reply Likes
Moderator, this post needs editing for obvious reasons.
Photo of Akram

Akram

  • 9 Posts
  • 1 Reply Like
I would have sent you the log but the ticket page did not allow me to attach a file.
Photo of Joe Morgan

Joe Morgan

  • 9083 Posts
  • 4787 Reply Likes
You should only share this information in its entirety with TechSmith. Theres sensitive user information contained within it.
I see the moderator has already removed that information.
So you're good to go. {:>)
Photo of Akram

Akram

  • 9 Posts
  • 1 Reply Like
Thanks
To avoid that, please provide means to upload the log. I saw no other way.
I did not try your hint below because SNAGIT is working. The problem resulted during updating which continued well. I hope it does not happen again.
Thanks
Photo of a.pawlickamaule

a.pawlickamaule, Employee

  • 24 Posts
  • 5 Reply Likes
Hi Akram, 

thank you for reaching out. Have you tried manually restoring the datastore? https://support.techsmith.com/hc/en-us/articles/203732148-Snagit-Windows-Manually-Restore-a-Datastore