Crash - SnagIt 2020.1.1 crashes anytime I try to do a screen capture. Latest MacOS. MacBook Pro

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  • Updated 5 months ago
SnagIt 2020.1.1 crashes on a MacBook Pro with latest Mac OS... Just purchased and I cannot use the product.

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ptrebian

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  • disappointed

Posted 5 months ago

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steveturn888

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Yep I. have the same problem. 
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Luke Griffioen, Employee

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Hi,

Oh no! Is this image capture, video capture, or both? Did you get your copy of Snagit from the Mac App Store or TechSmith's website?
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ptrebian

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It was a download from the website. It is anytime I hit the capture button
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Luke Griffioen, Employee

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Ok, if you open up a ticket with our Tech Support, they can get the crash logs from you and figure out what the problem is.
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steveturn888

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I had exact same problem, I deleted it and rebooted my iMac, then reinstalled it.

Seems to work fine now.
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ptrebian

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I will try that thank you.