Crashes repeatedly, support has no answer.

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  • Updated 3 years ago
I have just found out that Camtasia is only 32 bit. It sends Windows SysWOW into overdrive and freezes up everything. This is 20th century software, so if you are still using windows XP then Camtasia is for you!
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primal.logic

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  • fed up

Posted 4 years ago

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Timbre4, Champion

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Hello,

I successfully use Camtasia 8 on WIN 7 & 8 boxes daily without crashing. The key is the size of the project and perhaps more importantly how many cuts, transitions, etc. you're asking it to perform. Camtasia writes an XML file to keep track of all the modifications you make to the project and that is likely the source of the crashes. You can test this with a simpler project and then see where the trouble begins.

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primal.logic

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A somewhat patronising reply honestly. And why would I waste my time fiddling about like that? Can Camtasia edit video or not? Well - sometimes. Not good enough.
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Timbre4, Champion

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The point was to explain that it does work in general and that if you were to share some project details we might be able to pinpoint what is causing your specific difficulty.

If you think it patronizing to refute an unfounded statement, so be it. If you'd rather not solve the problem and instead stand on a soapbox generalizing, I'll trouble you no further. 

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primal.logic

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I have spent months and many many hours exchanging messages with support for no positive outcome. It has been a huge waste of time and effort. It has been exceeding frustrating and, simply put, camtasia support is useless and the software itself is 32 bit and stuck in the 20th century.
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Timbre4, Champion

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redacted

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kayakman, Champion

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@primal.logic ...

it's unfortunate that you've experienced on-going issues; but like Timbre4 says, that is definitely not the norm

I've edited and produced approximately 20,000 projects and videos with Camtasia since 2002; I've worked on Win XP SP2, Vista, Win 7 Pro 64, and here lately, Win 10 Pro; I've successfully used versions 1 through CS 8.6.0. [the latest]; even though it's a 32 bit app, it has always served me very well

As Timbre4 said, it's all in the project layout and scripting [source clips, edits, dimensions, and complexity of project, etc.]  I've never run into a project that I couldn't make work; the Library is a particularly powerful tool for doing so

as I recall Clint Eastwood saying in one of his Dirty Harry movies: "a man's got to know his limitations"

this is definitely true re understanding Camtasia, and how to stay within its operating envelope

if you properly build out your project, assuming your PC is up to the task, it will make great videos

you didn't provide any details about the projects that are failing; if you can share those here, maybe we can offer suggestions that might be helpful? 

I've only had to contact TechSmith tech support a few times; they's always been very helpful and professional.  And, not all issues can be resolved, but there are usually workarounds that can help

My latest tech support contact was actually this AM; I recently upgraded to Win 10 Pro, and found an issue with captured cursor sharpness

On contacting tech support by pone, their rep, Aaron, immediately suspected a corruption in my CS 8 install caused by the Win 10 upgrade

he talked me through the steps to fix, and we had a resolution in about 10 minutes

Camtasia is really a great screencasting tool; maybe give it another shot?
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primal.logic

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I successfully edited several videos and I was quite happy with them. Then Camtasia started freezing and triggering a massive SysWOW response (this is the windows 32 to 64 bit convertor). So I'm thinking theres a problem with my computer. So I spent a massive amount of time investigating every possibilty. Thing is it works absolutely fine with all my other software. So endless exchanges with support ensued but with no resolution my ticket was eventually abandoned. Today I tried to use Camtasia again after several weeks hoping fresh eyes would help. Nope. Just banging my head against a wall. I'm left with a question
though - why is Camtasia still 32 bit??
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kayakman, Champion

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primal.logic

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So how long is it going to be before we see the 64 bit version? It doesn't help that it is coming - so is christmas - need a solution now. 
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Kevin Liu, Staff Software Engineer

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We want to thank you for your patience while we worked to address this issue and we are pleased to announce that we have just released our newest, most powerful version of Camtasia yet.  This Camtasia release is now 64-bit and should help on addressing this issue. We also dropped support for Windows XP. However, you'd need to have a 64-bit OS to install the latest release. The full system requirements can be found here. You can buy/upgrade Camtasia here or download the trial here