Crashes, Audio Problems and Bugs Galore. Workarounds are less than Ideal.

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   Maybe it's time to get back to basics. I believe that Camtasia should get back to Screen Recording and Editing of the Recordings.
     I think everyone who uses Camtasia for Tutorials, Student Quizzes, Web site Videos with hyperlinks, etc. and so forth. Want that functionality and not much else!

   If people want to edit videos they can get a program like Premiere Elements for under a hundred bucks. They would get more "Video Editing Features" than Camtasia may ever have.
  Now you can import AVCHD.  But many people are posting that they can't even produce a video with decent audio. Unless they want to jump throw hoops or revert back to an older version of Camtasia.

   If Camtasia wants to get into Full Featured video editing. I think they should develop a program for just that. Hire and dedicate a team of engineers to that program alone. You could throw in a recorder for video gamers as well.
  The questions in these forums should be more about using the program than a Desperate Cry for HELP! 
The "How do I" questions seem to be outnumbered by HELP ME, Camtasia is not functioning correctly. I don't recall this forum making me feel this way in the past.

I love the new features like Auto-Stitch and Mute track. So don't stop innovating, I'm not suggesting that!
   But the Basics MUST WORK flawlessly. Camtasia is a Star in many ways. Fortunately, the problems on my Windows 8 machine are not as extensive as a lot of win 7 users are posting.
   I love Camtasia. But I think it may be time to quit trying to be everything to everyone. Get back to the Core Functions that people are paying big money for to begin with.

I know of 3 very good video editors all priced for under a $100. You can even get a decent screen recorder for FREE these days.
   But they can't begin to do the things that attracted me to Camtasia in the first place. 

But the way things look right now. I wouldn't touch Camtasia 9 with a 10 foot pole. I'm crossing my fingers you can straighten out 8 before you release 9.

I've said my piece, I still love Camtasia but a worthy replacement could spell divorce. 
     
Regards, Joe 
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Joe Morgan

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  • On the Fence and ready to Jump.

Posted 5 years ago

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Rick Stone

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Well said, Joe

I think this is always a hazard with software. As more folks discover it, they want it to function for things it was never really intended from the onset to address.

I think it speaks to the ease of use we have all come to know and love with Camtasia.

Cheers... Rick :)
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Pinky

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Absolutely Joe, couldn't agree with you more! 

 

From an end users point of view - it spells disaster.  I have not upgraded from 8.01 because I have seen the issues that people are having - and I'm not impressed!

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Here's Johnny

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I'm using the trial version of Camtasia. Can I get an earlier trial version of the program?
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Joe Morgan

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You can download other versions but I'm not sure about what might happen since you are already using a trial. You could contact Tech support and ask them.

This is a free service!

Just fill out a SUPPORT TICKET at.

 https://support.techsmith.com/anonymous_requests/new

 Or you could Give the Tech Support Team a call at 888.750.0686 (or +1.517.381.2300 ext. 771 internationally)--they are available from 8 am - 7 pm EST.

Regards , Joe
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Mr. Tom

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I'm reminded of the old joke that all you need in a toolbox is duct tape and a hammer. If it moves and it is not supposed to, then duct tape it. If it doesn't move and it is supposed to, then whack it with the hammer. The reality is that specific tools have specific purposes. Sure, I can drive a nail by using my shoe as a hammer, but a hammer will give me better results. Same with software. When software becomes bloatware it is time to find other solutions.
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Dave O'Rourke, Senior Software Engineer

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Thanks for the feedback.  We have a Camtasia Studio maintenance release, free to all 8.x users, that will be out soon to fix the most common issues we've seen.  I agree with the focus on basics.  That has been a focus of the team as we work on our next major release.  We're looking at performance, on-boarding, and ease of use.  We're working to make Camtasia easier to use, and learn, so that both experienced users and new users will find something of value.

If you experience bugs, please continue to report them to our Technical Support team.  We are continuing to support CS 8.x users and CMac 2.x users as we're working on some bigger changes.  As always, thanks for the feedback.  Please keep it coming.
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Joe Morgan

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Look,
I appreciate what you are saying Dave. I know TechSmith  strives for quality. And this holds true for just about any company.

You have confirmed my deepest concern. Camtasia is focusing on a new major release. But Camtasia 8 still has a number of problems. When 8 was first released there were issues that probably should have been caught before it was ever released. I know, I had a number of these problems.
     Well, we've reached  version 8.4.1. and there are still a number of bugs to be worked out.  
One of the popular solutions for Camtasia's ailments is still. Revert back to a version that gave you less grief.
 I love what Camtasia does when it works. The added features of mute track and auto stitch is awesome.
I also use a lot of other Video and Image editing software.
Adobe Premiere Pro CS6, Photoshop, After Effects, Audition, Corel VideoStudio, Boris Graffiti, Particle Illusion 3, TFP V16, DxO Optics Pro 9, and more.

My Point??? These programs have had some growing pains as well.
But from Day 1 these other programs have run pretty smooth and Improved with every update.

Out of the box, I would say these other programs functioned better than Camtasia 8.4.1. does currently.

Camtasia 9 is coming??? WOW.

 So should I just drop another $250.00 or so. That way I can have 64 bit performance and leave my version 8 problems in the past. Enjoy Camtasia 9???  Heck, I could probably even ride out  version 9's growing pains as well.

NO THANK YOU. 

Let's get Camtasia 8 Running Like A Clock First. Then Release " A More Thoroughly Tested " Version 9.

Then "Maybe" we can talk about upgrading. I've lost a lot of confidence In Camtasia.
I don't enjoy saying that at all. But I'm even more surprised that I feel compelled to say it.

Regards, and dismayed. Joe    
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dnashj33

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I agree, Joe. Stability is a MUST. Professional-level Noise Reduction and Audio (recording) cleanup should NOT be left to external resources. I paid $300 for Camtasia Studio because I thought I could handle ALL the requisite tasks of video tutorial creation...in one app. Having to bounce around between CS > Premiere Pro or Adobe Audition literally takes time.

In fact, it forces me to render twice, rather than once....FOR EVERY VIDEO! So, as of right now, I'm going to have to start doing all of my video & audio editing outside of CS....and that leaves me only needing a decent screen recorder. I could have saved myself $300 then, if I had known Camtasia wasn't up to the task.

So,  when CS 9 eventually rolls out,  I'm not going to bother upgrading unless the Noise Removal/Reduction and audio enhancement features step up to a Professional level. Right now, it's practically a toy...and currently a broken toy, at that.

I'm obviously pretty upset with the status of CS, right now. I don't give a flip about all the cute little mobile goodies. I want to be able to get my work done without having to fight the app in the process. Audio recording is a core portion of the toolset, and we're given amateur level tools to work with. This has to change.

Don
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Kevin T

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Personally, I see no issues with 'bouncing around between programs'. i.e. Occasionally running say audio through external tools I've never had a problem with.

This same argument I saw when we worked in the print sector with various Adobe products 10+ years back. There were always those who wanted 'one' software app that did everything in the one dashboard, vs using several different [extremely stable] tools each optimised for the various tasks, as Adobe then provided.

Time and time again I proved beyond doubt that using several pieces of compatible software each optimised for a particular task/format was faster and more efficient long term, as it was a VERY stable process. But new students I found always insisted upon the 'one software fits all' option. I saw them as being lazy.  Yes, it could appear to take longer, but in the real world various scripts/shortcuts are created, making it quicker. In fact I recall there was a stunning new software application that appeared for a while, which seemed to do everything in the one program -  But overall productivity, in 90% of cases, was under half that of doing the identical job using 3 bits of software...

I too would love Camtasia to go back to basics. Stability always trumps features when you do this sort of thing for a living. As an old engineer, I can fully understand the frustrations of creating a 'one size fits all' software app. It's usually too hard and too risky and I'd prefer they don't even try to pander to the cries of a small minority, seeking the 'perfect' product.
(Edited)
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Dave O'Rourke, Senior Software Engineer

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@Joe, @Don:  I can hear your frustration.  I think we're actually on the same page here.  It's our plan to continue with fixes for CS 8.x, as needed, while we work toward our next major release.  The problems with noise reduction should be fixed in the next maintenance release.  This will be released as soon as we finish our final testing.  I do apologize for the trouble you've experienced.  All I can ask is that you work with our TechSupport staff to let us know about any issues you encounter.  This is the best way for us to get the diagnostic information that enables us to fix the issues you report.



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dnashj33

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I appreciate your responding to the issues raised here. I have one more example of frustration, that has been long-standing. That is, I find a major discrepancy between the recording levels in CS Recorder and the CS Editor. It's mainly to do with recording levels....that I never changed on my own. The output levels are MUCH higher inside the Editor than the CS Recorder.

I think it is more than just volume levels, though...because even when  I adjust the volume level of a CS Editor recording, to match the CS Recorder, there is a clear and discernible difference. It almost sounds as if they were recorded in different rooms at different times. This isn't simply an annoyance...the  discrepancy alone, is so noticeable to the viewer, it brings the professionalism of the whole tutorial into question....just because I simply wanted to insert a brief, corrective audio clip.
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Here's Johnny

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So when is Catasia 9 coming? Can I test it for 30 days when it can be bought?
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Joe Morgan

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I have the same problem with the recording levels. I got so used to turning down voice narrations in the editor that I never thought to report the bug.
I always clean up my audio in Adobe Audition because it's not only a great program but it has Audio meters for precise Volume Control. 
I would prefer to do it all in Camtasia but I was never satisfied with the finished product. I still don't understand why Camtasia has no Audio meters.
(Edited)
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dnashj33

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Yeah. 8.3 was crashing to often, I went back to 8.4 (doesn't crash as often), and will have to handle the audio in Audition as well. I have a little experience with it, but not really for Noise Removal/Audio sweetening. I would expect some semi-professional tools in CS for this very purpose,  but they are instead very rudimentary.
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Joe Morgan

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I've tweaked a couple settings but I starting following these instructions pretty close a few months back. If you looking for clean vocals give this  tutorial a whirl. I just render my Camtasia audio, import that into audition, and use the settings for cleaning it up.
http://youtu.be/ljggy7L6a_c?list=UU_Gz-8R2G8jBs20ro9AL9hA
(Edited)
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dnashj33

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Thanks for the link!...checking that out, right now
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stevip

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Hi, I'm a new Camtasia user.  I'm stitching together a series of video clips. The sound on some of them is OK when I'm working in project but when I render them it goes 'squelchy' with a sort of echo effect going on. Any ideas on how I can prevent this?

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