Crashing

  • 3
  • Problem
  • Updated 2 years ago
Hi TechSmith. I was wondering if you could fix the crashing problem? Me and a lot of my friend is using Camtasia, and then suddenly its crashing? Pls fix/help. Its pretty annoying when you're trying to edit good, but then randomly it crashes, and then it dosen't save..
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Mikkel Kure

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  • frustrated annoyed

Posted 2 years ago

  • 3
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kayakman, Champion

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contact tech support regarding crashing issues ...

http://support.techsmith.com/?_ga=1.19101937.815980675.1365725991 
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Tessier Yves

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I always save but today seem to help me!

for your analyse after i saved my project, i copy callouts item, and after i paste, camtasia 8.5.1 crash.

i found only a dump file.

Can't open anymore my project!


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Fred Grover, Champion

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Have you contacted TechSmith Support as this would best be handled by them as they can help you better to figure out why it is crashing and with a solution or work a round. Let us know and sorry for the inconvenience. Information for contacting support is below:

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday
    We also have holiday hours

Chat Support Hours Extended. We've expanded our hours of service for Chat Support. You can reach our Support Team for assistance from 6:00 AM to 9:00 PM ET, Monday-Friday and Saturday from 12:00 PM to 4:00 PM ET.

Hope this helps and let us know what you find out by posting back here for others to se who may have the same problem. Thanks for posting and have a great day/night.

Regards ~ Fred.
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Tricia Ransom

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"Often this happens to a single, heavily edited project. Every edit creates more data stored to the .camproj file. After every edit, the .camproj is rewritten and as more data is added, subsequent rewrites take longer. If a .camproj becomes too complex, it can crash.  We normally see crashes occur more often with projects where the .camproj file is above 1MB in file size.  That does not mean all projects that are larger than that will crash, it just means it will have a better chance of crashing as compared to a smaller project."

https://support.techsmith.com/hc/en-us/articles/203729298-Camtasia-Windows-Crashes-or-runs-slowly-du...