Crashing when editing

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  • Updated 3 years ago
Hi.I'm using a Camtasia studio8.6 with windows7. It always crash when adjust the size and try to adjust the position to the middle. (and restart)I'd try the method of converting to "avi"  but it couldn't.
Is there a way to solve? 
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S Noah

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Posted 3 years ago

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Timbre4, Champion

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Hello,

That's not much information to go on, given the number variables involved. Please confirm that clip was recorded with Camtasia if the file is trec (likely). Have you tried to operate Camtasia with a different clip to see if that worked okay?

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S Noah

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Thank you reply @ Timbre4.

Yes, I'd tried  to the other different clip, but it couldn't too.
When I add many effects(fade-out etc) to one file and to adjust the position to the middle, crashing every time.
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Timbre4, Champion

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Were the clips recorded in Camtasia? This sounds like a computer environment problem or corrupted Camtasia install. I never have crashes. I believe you need to contact tech support rather than just comparing notes with other users.
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S Noah

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The clip was recorded by Camtasia. (trec file)
When install Camtasia, some problem happened, I guess. I'll make contact with tech support.
Thanks again, @ Timbre4