cross platform snagit project file import/export between win/mac

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Merged

This conversation has been merged. Please reference the main conversation: Camtasia Cross Platform Support...Between Project Files on Mac and Windows

can you import mac .snagproj into windows .snag and vice versa? I think a lot of people are waiting for this, including myself.

Another related question is can you open .snag (win) snagit files on mac and/or vice versa?
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4evermaat

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  • concerned

Posted 7 years ago

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Tiffany Wood

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Hello,
Thank you for your question. No, I'm sorry, at this time you cannot open .snag files on Mac or .snagprj files on Windows. The only workaround is to save to another file format like a .png or .jpg.

Any details or additional information you can share about why you would use this capability, how often you want to edit the same file on both platforms, etc. would be really helpful to the team.

Thank you,
Tiffany
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Sandee Cohen

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Hi Tiffany,
I don't know if anyone is still reading this thread, but I just stumbled on it.

In my case I do documentation for both Mac and Windows, but don't have total access to a Windows machine.

So I borrow the Windows machine and take whatever screen shots I need and put them in my DropBox to share with myself.

But now I discovered that the snaggit files from Windows won't open. I am still working on those files, adding text, objects, and effects.

But I can't downsave to png or jpg at this stage in the workflow because that essentially "flattens" the image and I'm no longer able to move objects around.

So now I have to go back to Windows (borrowing the machine) and make all my changes and export as png.

But if the flattened version isn't correct, I'll have to borrow the machine again. It would be so much simpler if I could just open those Windows files on the Mac.
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Blork

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Hear hear! Please fix this problem ASAP!

Sandee, I suggest you save a PNG of just the screenshot and then add the text, effects, etc. when you get back to your Mac. That way you won't have to go back to the PC if something changes. (Specifically, save the screenshot as a PNG, then open the PNG on your Mac, save it as a .snapproj, then add your effects.)
:-)
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Sandee Cohen

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Thanks Blork. That's about what I ended up doing. But it would be so much easier if the same snag file could be opened by either platform.
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Blork

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Agree!
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4evermaat

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Well 2 main reasons,

- Win version offers features that mac version does not and vice versa, although this gap is closing over time

- I may be working on some project in a different computer and i may realize a need to edit the picture, but do not have access to the original computer. I only brought the picture file with me. If I can export/import snagit files, I'm able to seemlessly take my work wherever I go.
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Blork

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Me too! I've just spent several months working in Windows, and my documentation projects are full of .snag files that I continuously update. I'm in the process of migrating to a Mac environment for reasons of compatibility with my colleagues, I was really happy to see that Snagit is available on the Mac.

But I am devastated that all those .snag files I've created for all those documentation projects are now useless! This is a HUGE problem; big enough for me to consider not migrating to the other platform (or switching to a screen capture program that has true cross-platform compatibility).

I'm a bit surprised that you would ask "why you would use this compatibility." It should be obvious! Lots of people work in cross-platform environments, and many people collaborate on projects. This is completely normal. Remember when Word files from the Mac couldn't be opened on a Windows machine and vice-versa? That was back in the dark ages. Now we can use Office on both platforms, seamlessly, as well as apps like Evernote, Skitch, Scrivener, etc. Cross-platform compatibility is the norm (if the application is available on both platforms).

It makes no sense at all to have the application available on both platforms and to NOT have them be compatible!
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mynameiscoffey

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Our project manager was really excited to introduce snaggit into our workflow for software development projects, however we are a cross-platform shop and the lack of ability to transfer files between versions is a deal-breaker for us. The employee comments regarding "why you would use this capability" is absurd. A better question is as a software company, why should a limitation like this exist in the first place?

You've lost this customer but hopefully you can have a more appropriate attitude in the future and understand there is no good reason for this to be a limitation.
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epicurean

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Quite unfortunate that there is not ability to share Snagit files in "snag" format between Mac and Windows. Specifically, I manage a team of content developers comprised of both Mac and Windows users. We are often working on projects together and not being able to share snag formatted files between platforms is quite frustrating. I simply want to be able to use the great snagit editing capabilities that exist for files in the snag/snagproj format regardless of what platform they were created on.

My hope is that it's a technical barrier that prevents this from happening and not just a simple lack of interest in providing a cross platform solution.

Frankly, it continues to amaze me that so many rapid learning development platforms are still so PC-centric. Even the new Articulate Storyline - which is no longer a PowerPoint add-in is still Windows only.
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Carl Pezold

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This is a real pain.
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Max Gurevich

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This is frankly unacceptable and embarrassing for Techsmith! How is cross platform compatibility not important especially that the same version of Snagit is available for Mac and Windows?
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Me

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I'll go a step further. This is pathetic. It's insulting that they have the guts to actually charge anyone for this garbage.

My entire project is now useless.

I will never recommend their software to anyone, nor will I ever purchase it, even if they do eventually graduate from Software Development 101 and figure out how make THEIR OWN FILES work on both Windows and Mac.
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Neil Hinrichsen

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I'm also astonished and pissed off about this!

I assumed that since Snagit offers both Mac and Windows versions of their product that I could move all the design work I have in .snag files on Windows onto Snagit for Mac. I was dumbstruck to discover this can't be done.

I was also astonished, given that both products cost the same, to discover that Snagit for Mac lacks major features like Capture Profiles that have been in Snagit for Windows for years.

Frankly, I've been disappointed with every Snagit release since version 8. The product keeps getting more bloated with a more & more confusing UI. This lack of cross-platform .snag support is just the cherry on top. I'm sick of Snagit & looking for an alternative.
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Blork

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Here's another use case for cross-platform compatibility. I use a Mac so my files are saved as Mac-format .snagproj files.

I'm about to begin a localization/translation project to translate some user guides. The translator uses Windows, which is not a problem for translation of the text. But it would be nice to be able to send them my Snagit files so they could translate the callouts in my 100+ screenshots directly within Snagit.

Due to this 1990s-style compatibility problem, I can't do that. So I have to copy every one of those callouts to a (cross-compatible) Excel sheet. Grrrr!
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Dimitris Kaplanis

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Really people? In 2013, we're discussing compatibility issues between mac and windows? This is unacceptable, and quite frankly quite a good reason to go on using Skitch. For whatever features it may be lacking, it sure as heck won't give me any compatibility hassles.
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Katie Walton

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I, too, work in a cross-platform environment and would love to be able to work seamlessly on snagit files from both my Mac and my PC. I switch back and forth because snagit for Windows is easier to accomplish some tasks in, and sometimes my documentation has to be about IE.

It's frustrating to lose the ability to edit all of the vectors when I switch back and forth!
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bunsen

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Cross-platform incompatibility really is unacceptable in 2013. I like SnagIt very much, both on Windows (which I use at work) and on my Mac (which I use at home). It's immensely frustrating to find out I can move seamlessly back and forth. Even Microsoft has figured out how to make this work!

As others have suggested, it doesn't speak well of Techsmith that support staff would ask why we'd want something so incredibly basic.

This should be a top priority the next release, preferably at no additional cost to those of us who use SnagIt on both platforms.
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Mark Stone

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Totally unacceptable that this is not available.

I recommended SnagIt for working with a colleague on a documentation project, based on the fact that it was available for Mac & Windows. I did not imagine for a second that the files would not be cross-platform.

I will be looking actively for an alternative -- and am disgusted that you can even consider asking the question as to why your own proprietary files should be compatible across platforms.

You should NOT be asking your customers to justify why files should be cross-platform. You should be explaining & apologising TO your customers as to why your own files did not work across platforms from release 1.0.
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Sandee Cohen

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Mark,

One of the most cogent replies I have read anywhere as to what a software company should be doing regarding customer complaints.

Techsmith,

We are your customers. We have bought not one, but TWO of your products.

And we have shown ourselves to be active users of your products.

And we have shown ourselves to be proactive users of your products as we have taken the time to come here to ask questions and contribute to the improvement of your products.

I can understand why it might be difficult, at this venture, to create a format that both products create and then is cross-platform compatible. You have to modify the code for both applications.

But, I would hope that Techsmith could create a free translator application that would convert the files from Mac to Windows and vice versa.
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Testmy Marketing

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Thank you! Yes! a free translator app. would be immensely helpful.  I, too, purchased Snagit for my Mac office, with the assumption that the files would be truly cross platform readable - what a shock...Sigghhh
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lboyd

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Add me to the list.  I have several years worth of captures from my Windows version and have just made the switch to Mac.  I still need those captures to use in training manuals that I create and really need to be able to import them and have them usable in a Mac format.
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paul_b

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I need a cross platform solution too. I need to document our cross-platform software using screenshots from both the Mac and PC versions of our (ahem) cross-platform-compatible software using your not-so-cross-platform-compatible software, or else I'll need to find a competing product.

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