Crosshairs freezes when at the start of capture - Snagit 13.1.7

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  • Updated 3 months ago
When I click capture, the crosshairs freeze for a few seconds then is sluggish and very hard to control. I've rebooted my PC, to no avail. This started after Snagit did an automatic update last week.

I've seen other similar posts but no solutions.  What should I do?
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jeanne.darche

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  • frustrated

Posted 3 months ago

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Ed Covney

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Have you tried to disable caching your internal drives?
In Device manager: drill down on "Disk drives" and rt. click on the drive, and at the drop down menu, select "Properties", Tab = policies, and click on "turn" windows write caching. 

I do essentially the same thing externally, using "sync.exe" to flush cache on all drives.


(Edited)
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Joe Morgan

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If it were me, I would do 1of 2 things.
It seems it must have been the update that broke SnagIt. Its no longer covered by support. So TechSmith is under no obligation to resolve it.

I would run a file search. See if I still had the previous versions installer file .If I did, I would uninstall SnagIt and re-install the older version. Disabling automatic updates afterwards.
You can still download version 13.0.3 from here.https://www.techsmith.com/download/oldversions
But its several versions behind . There are 8 or so more recent ones. They aren't available for download though.
There is a security risk involved.Thats the only reason 13.1.7 was released to begin with. I don't know exactly what the risks are.


Or, I would run a trial version of SnagIt 2020. See if I liked it. If I did, I'd shell out $25 to upgrade and be done with it.

Regards,Joe
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ehorwitz

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Similar to Ed Convey's idea above: Windows has a prefetch folder that can be responsible for mismatched versions of software. It's rare, but it does happen and I've run into it several times.

Each time that you run an application in your system, a Prefetch file which contains information about the files loaded by the application is created by Windows operating system. The information in the Prefetch file is used for optimizing the loading time of the application in the next time that you run it.

The files, with .pf extension, are stored in C:\Windows\Prefetch\

It's completely safe to erase them all. They get re-created as needed. Try erasing them and rebooting. See if SnagIt works properly.

It's a quick, easy test. If it works, great. If not, I'd go with Joe Morgan's suggestion.

Good luck!
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Nicholas Rich, Employee

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Hi jeanne.darche,

Sorry to hear you're experiencing issues.  :(

Along with what was mentioned above, you may also want to try some of the suggestions in this TechSmith support article (scroll down to the Snagit 13 info). If your crosshairs are having an issue due to hardware rendering, switching to software rendering may help.

I hope this helps!

Best,

Nick