CS9 Not ready for primeTime

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  • Updated 2 years ago
I used CS7 and then 8 and just upgraded to 9. I LOVE Camtasia and their products & their support is great. But as a geek I have to say I don't believe 9 is ready for "production". There are so many issues that impact my productivity. Features have been removed that are needed (length of video for instance - which I already reported but many others), then "bugs" such as the interface responding inconsistently (menus delay in displaying or don't work when clicked), audio track disappears after an edit and save - requiring me to exit and re-enter. I could go on. I have played with the idea of using Snagit to capture a video of the issues but I'm too busy with getting my project out,  I can't serve as QA for Camtasia at this time. I do like how Camtasia does not blow up as often (memory leakage) which is why I converted almost all my current projects to 9 but am really struggling to get the project done. Please caution others who are in the middle / end of a project not to upgrade yet. 
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judi_adams0408

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  • disappointed

Posted 2 years ago

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Tim Frost

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Judy,

You are absolutely correct.  This is why I NEVER began using Camtasia 9 other than to test it out and I found all of the problems you referred to AND MANY, MANY MORE.  This is why I went back to Camtasia 8.6 and why I will not return to Camtasia 9 again for the foreseeable future.  I read in one of these commentaries that TechSmith is getting ready to or may have already released an update which is referred to as version 9.0.1!!!  Give me a break TechSmith, PLEASE!  Such a minor "update" is normally reserved for thing such as correcting typos in the names of tools such as if they refer to their Behaviors feature as "Beheviorz".  I want to know when Camtasia 9.5 or, better yet, Camtasia 10 is released.  And, I don't want to pay for an upgrade to Camtasia 10 after all of the BS I had to put up with Camtasia 9.

Camtasia 9 is clearly a pre-beta release which had ZERO QA testing and we, the loyal users of Camtasia are expected to do the QA testing that TechSmith should have done before releasing this ABORTION (and I apologize to abortions everywhere for this comment) on their customer base.
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judi_adams0408

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Tim,
You obviously had a bad experience too. I am disappointed but limping along.

As an IT person, QA is essential for not negatively impacting a great reputation - I believe Techsmith's Camtasia reputation is taking a hit here. Before converting, I asked how stable it was and was assured it was production ready. CS9 is NOT production ready and should only be distributed to people with the understanding it is  in BETA.

I applied the point release and didn't see any improvement over the interface issues I constantly encounter. I don't know why the interface was totally re-written (I always lived with the philosophy "if it ain't broke - don't fit it") and feel CS8 is a superior product over 9 with the exception of fixing the memory leakage.

Techsmith: If you want feedback on all of the issues I have encountered, I'll be happy to document them AFTER I get my videos out. Also, in the future, please do not REMOVE functionality. That is more of a Microsoft approach (read: slam) than wonderful Techsmith. You want the product to be used by all skill levels and both O/S's. Deal?