When I logged into Camtasia for Windows 8 I received a prompt that I could download the CS9 update. Then it informed me that I could pay for it. I was overjoyed (actually I'm being sarcastic). You see I'm on a maintenance contract that expires in 2017. So it really makes me wonder - are the people who build the scripts for upgrades just completely missing the boat or am I?
Why would someone be prompted for an upgrade if they already had a perfectly valid maintenance agreement in place. And yes - I went to my account online, I checked, and low and behold I have one and its valid. But no where can I find an easy means of upgrading.
If the response from a helpful person is that I will only need my key in order to upgrade for free then here's the response: how STUPID is that? Why should I be faced with the inconvenience of the whole thing. Gee an xtra hundred lines in the Upgrade script with one Y/N query to a data table and voila I'm not having to put in a script because I'd be directed to a download that didn't require it.
I'm sorry but it just seems a bit silly to me. If someone could please point me to a reasoned response I'd so much appreciate it. Thank you. Kevin H - Allen TX