Current Key will not work

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  • Updated 7 years ago
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I own a license to Snag-it. I have it loaded on my work machine and I am retiring from there and now want to load it on my personal machine. I have downloaded snagit off the web, but I am getting this error when I put in the key. "Unfortunately your current Software Key will not work with this version. Upgrade today and get a new key" When I search for upgrades i get a message back that I am on the most current version. What do I do.
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Al Fremer

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Posted 7 years ago

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Nate, Employee

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Hi Al,

To troubleshoot this issue, please open a case with our customer service team. You can do so here:

You can also call us at 888-750-0686 Monday-Friday 8am-7pm EST.

Nate Gray
Customer Service Specialist

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