Cursor Disappears After Region Capture

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I've been working with all the latest versions of Snag-It for years including the latest update and the Cursor capture function does not work on both my Mac and PC. I need it to work on Windows 10. When you use REGION capture, the cursor looks as if it will be a part of the capture and then disappears when the capture is finished. Yes, the Capture Cursor switch is on, I've toggled many display controls within Windows 10 as well as Snag-It. It is not a version thing since this behavior appears consistent for the last year.
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Posted 2 years ago

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Photo of Rick Stone

Rick Stone

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Just an observation here, but it seems to me that region capture would always omit the cursor. I say this because at the time you begin the capture process, you move the cursor to the initial region start point, then click and drag until you have selected the region. So when you are clicking and dragging to select the region, you have effectively removed the cursor from the capture area.

Perhaps the workaround is to create a cursor stamp and add it to the capture once finished?

Cheers... Rick :)
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> Just an observation here, but it seems to me that region capture would always omit the cursor.

No, Rick, cursor capture is a normal feature in SnagIt that used to work reliably in earlier versions. It's a specific option that can be set in Region capture.

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I have this issue also and it is a real pain.
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The cursor capture feature in the latest build of Snag-It does not appear to be working. I have tried every method of capturing (region, window, delayed, immediate and using multiple windows as the target) and no cursor is present -- ever. This is frustrating when trying to use Snag-It to produce images for a help file.

As a test, I just tried capturing this screen. No cursor.

And yes, "Capture Cursor" is ON. Not that it makes any difference.