Cursor will not work when I start recording

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  • Updated 1 month ago
When I use snagit my cursor stops working on the screen and I can not click through the screeens. Every time I use my mouse it just pauses the recording, but does not allow me to use it on my screen. Is anyone else having this problem?
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Cheryl Krivitsky

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Posted 1 month ago

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Dubie

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You didn't mention what OS you are on. Windows 10, Mac?

What version of Snagit.

It could be various reasons. I would

Make sure any drivers (mouse, Graphics) are up to date.

Try a reboot of your system

Try a "Repair Install" of Snagit.

Contact support. They can help track it down better than what can be done from the forum.
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Open a support ticket here:
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Dubie
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