Cursor will not work when I start recording

  • 1
  • Question
  • Updated 1 year ago
When I use snagit my cursor stops working on the screen and I can not click through the screeens. Every time I use my mouse it just pauses the recording, but does not allow me to use it on my screen. Is anyone else having this problem?
Photo of Cheryl Krivitsky

Cheryl Krivitsky

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Dubie


  • 1574 Posts
  • 1296 Reply Likes
You didn't mention what OS you are on. Windows 10, Mac?

What version of Snagit.

It could be various reasons. I would

Make sure any drivers (mouse, Graphics) are up to date.

Try a reboot of your system

Try a "Repair Install" of Snagit.

Contact support. They can help track it down better than what can be done from the forum.
Not open till Monday or maybe Tuesday as Monday is Presidents day in the US.

Techsmith Free support

Open a support ticket here:


Toll Free:
    800.517.3001 (U.S. & Canada Only)
    8:00 AM to 7:00 PM EST Monday through Friday

   6:00 AM to 9:00 PM EST Monday thru Friday

TechSmith Resources         
Support      Tutorials     Version Downloads _________________________________________________________