Cursor disappears while recording with Camtasia Studio 8

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  • Problem
  • Updated 4 years ago
  • (Edited)
I've just downloaded the trial version and it's currently unusable as when I start recording, the mouse cursor disappears from the screen
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Alan Marlow

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Posted 7 years ago

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Mike Curtis, Employee

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Hello Alan,
What product are you using? Windows or Mac?

Thanks,
Mike Curtis
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Lynnette Stevens

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We just installed the full paid version 8 this week and went in to record and are getting the same issue in a Windows environment.
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Travis Pierce

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I'm having the same issue with Version 8 on windows. As soon as I hit the record button the cursor completely disappears.
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John Melville

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I have this problem as well and it is very disconcerting because it causes me to loose my place. I find I have to wobble the mouse to get to get it back.

Trial version of Camtasia 8
Windows 7
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John Melville

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I believe I have found the answer to this problem. It is a Powerpoint default setting as explained below. I have tried it and it works.

Disappearing Mouse in PowerPoint
Many people note, with annoyance, that the mouse cursor disappears after a few seconds when showing a presentation – and complain that you have to “shake” the mouse to get it to reappear. There is a fix for this...

In PowerPoint Slide Show mode, the cursor shows briefly, for about 5 seconds or so, and then disappears. This is the native operation for PowerPoint. To make the cursor show continuously, in Slide Slow mode move your mouse to the bottom left of the screen to show the Pencil-like icon (you may have to hunt a bit to find it) and then click on it. It will bring up a small menu with “Arrow Options” at the bottom. Choose this (“Arrow Options”) and then “Visible”. This should keep your mouse visible as long as you stay in Slide Show mode...
Posted 11th January 2011 by Peter E. Cohan
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kyle krause

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I am currently working with a user that has this software installed. She is on a Windows XP SP3 system that has been updated with Camtasia 8 installed. I found the setting in PowerPoint and this seemed to be common so I adjusted the arrow settings to be visible vs. the default of auto. I continue to experience this issue after this setting adjustment. This seems to happen as soon as the program starts to record (after the countdown). I then have no cursor to do anything with so I tried Alt+F4 and the cursor is immediately visible as the recording has been stopped. Any help would be great.
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John Melville

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Windows 7
Camtasia 8
PPT 2010

I have tried this setting and it worked for the whole slide show.

It will only work for the current slide show, and can only be set at the beginning or during the show. You probably know this, but if you hover the mouse over the slide some very small and faint icons appear in the left bottom corner of the slide, click on the small pencil icon, and select "arrow options" from the menu which appears.

If for some reason the show is closed and restarted the "Visible" setting has to be reset otherwise the curser (pointer) disappears after 5 secs. Apparently this is a PPT default setting.
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kyle krause

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PowerPoint 2007 is being used and i have already set the pointer to visible. The slide show is not the only thing affected when this occurs it is just the screen we are trying to record. When trying to cancel the recording i pull up task manager and there is no mouse pointer to use on that either. Only occurs while recording.
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Mike Curtis, Employee

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Kyle, I'm stumped. I can't find a knowledge base article related to your situation nor can I replicate this.

I hope you will open a case with our Tech Support team. I'm wondering if it's some kind of 3rd party conflict with another piece of software. They will respond within one business day: http://techsmith.custhelp.com/app/uti...

Mike Curtis
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Gurpreet Singh

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Same happens to me , while recording cursor disappears.
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kyle krause

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Found the solution for this problem on my computer. Has to do with the "Capture Layered Windows" feature. Found the solution on the following link.
http://www.conetrees.com/2009/02/blog...
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Dirk

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I have the same trouble as reported. I'm not using PowerPoint and have tried disabling "capture layered windows" in option. Still seeking a solution. (Windows XP)
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Fred Grover, Champion

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For Windows XP users has anyone tried disabling the Hardware Acceleration? I am not saying this will fix it but, I had this problem when on my Windows XP system and it fixed it for me. I guess you could try it on Windows 7 to and in the Camtasia Studio 8 Settings or something. For Camtasia Studio 8 Settings you would want to go under the Tools>Options>General and uncheck the Disable screensaver during capture and the Display Aero during Capture. It may or may not help and I am only giving a suggestion that has worked for me. Let us know and thanks for posting.
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Deepak

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Disabled hardware acceleration and it worked for me. OS winxp and Camtasia studio 8.0
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John Hazlewood

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I just upgraded to a much faster machine, and now I have lost the ability to use cursor effects - meaning, the first time I recorded with cursor effects on, there was no cursor recorded. I have tried turning GPU acceleration off, and the PowerPoint layer idea noted earlier. The cursor shows, now, but does not record movement. The only way to capture the cursor movement is to have Camtasia record the ACTUAL cursor. Again, cursor effects worked fine on my older machine in both 7 and 8.

i7 Ivy Bridge with Nvidia dedicated graphics.

Thoughts?
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John Hazlewood

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Sorry. Windows 7, Camtasia 8.02
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Fred Grover, Champion

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Is your options in the Camtasia Studio 8 Recorder set to Make cursor effects editable in Camtasia? If it is then you would need to edit the cursor in Camtasia Studio 8. What it means to have the cursor editable is it will record the actual movements of the cursor when recording and then allow you to edit the cursor in Camtasia Studio 8 before producing the video. If possible and this is not helping can you upload a sample to show and explain exactly what you are doing and trying to have for a final video? Thanks and have a great day.
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John Hazlewood

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Thank you for your post, Fred. I

have always, as far back as Camtasia 5(?...maybe...?... for a long time), I have recorded the cursor in the way you've just described, since it gives me more flexibility in "post". I was able to do this, up until I got this new laptop. The settings are the same, the results are different.

I can post a video, but there isn't much to show. If I turn off "Make Cursor Effects", the cursor is recorded normally, though without being able to manipulate it after. With "Make Cursor Effects" turned on, there is either no cursor at all (neither in the recording itself, nor in the timeline as cursor information), or there is a cursor, but it simply flickers in place - never moving (though sometimes turning into a hand briefly). I hope this helps clarify. I can post a video tomorrow, if it'll help.

Thank you. Cheers.
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Fred Grover, Champion

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You might want to post a video to help others see the happenings. This seems like strange behavior that I can not reproduce. You might also want to put in a support ticket with TechSmith if they do not chime in here.
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Cat Russell

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This is my first time at Camtasia and am trying the demo. When I start the screen recording, my web cursor arrow disappears so I have no control of navigating the webpage I am trying to record! When I stop the recording, it brings what I captured into Camtasia and it's the web page with the arrow cursor moving around blindly because I was unable to see what I was doing during the recording? Any ideas?

I'm on a Windows XP 2002, in Mozilla Firefox browser, and have over 5 GB of RAM.

Thanks for your help, I'm a complete novice.

This reply was created from a merged topic originally titled
Web cursor arrow disappears when screen recording starts..
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Jeff

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I downloaded the Free version and have a few questions before I commit to buy.

1. when recording my screen, the arrows disappear making it near impossible to record exactly what I want and it is delayed. Is the normal?

2. Does camtasia have the ability to record and then have the program respond to mouse clicks (like Adobe Captivate)? I want the user to follow and perform clicks. Is this program only for video education?

Thanks,
Jeff

This reply was created from a merged topic originally titled
Interactivity.
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Daniel Foster, Snagit strategy lead

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Hi Jeff - in response to the second question you asked...the focus of Camtasia Studio is on making screencast videos rather than simulations. But it does have a number of features for making your videos interactive: hotspots, quizzing, and table of contents chief among them. Here's a quick demo of those features.
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Daniel Foster, Snagit strategy lead

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If you're encountering this issue, please make use of our free, personal tech support via email (http://bit.ly/ts-support - Ask a Question tab) or phone (517.381.2300). The agent will be able to track down and diagnose what's happening on your machine to cause this.
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Gurpreet Singh

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just set the hardware acceleration to 0. and your problem will be solved.

you can find hardware acceleration in:-

desktop property -> setting -> Advance -> troubleshoot -> hardware acceleration.

turn hardware acceleration zero.
and make cursor visible in recording

This is for Windows XP users.
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Baka Reda

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OHH !!! Thankksss This reallllyy Worksss
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donminter

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Just remember to turn hw acceleration back on afterwards. On my machine, if I don't, I lose the ability to pull up most open windows (Firefox and just about everything not a windows explorer screen, for example).

But setting HW acceleration to zero brought my cursor back while recording. Thanks for the fix.
(Edited)
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Melanie Spivey Schuchart

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I have XP and turning off Hardware Acceleration solved my issue. The only think that I would add that was not obvious to me is that to access desktop property you need to right click on the desktop and then go through the settings that appear.
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Punam

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hardware acceleration to zero helped...read the above carefully...Thank you!!!
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Saumitra M Ghotikar

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Thanks to Gurpreet , it worked seamlessly for me .....!
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Gurpreet Singh

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ur welcome dear. ;)
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Kate @ MISYS

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I DO NOT understand WHY TechSmith can't help us with this disappearing cursor problem! WHAT'S UP???
Is there NO ONE that works for TECHSMITH who can help us with this problem?????
Man...we paid good money for this product..and it does not perform correctly!!

Where is "THE CLIENT IS KING" gone? You guys must know that competition is steep for software products.

I WANT MY MONEY BACK!

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Kate @ MISYS

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I have tried un-checking the capture layered windows...

I have tried putting hardware accelerator to zero,
None of these work for me..

What I don't understand is why I HAVE to do all this (even if it still isn't working)...why can't the XX?I!@& software JUST WORK?
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Kate @ MISYS

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We have just bought 8 licenses...and we are ALL having the same problem
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Logan S.

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Hey Kate,

Does the cursor disappear during your recording, and reappear when you view the recording in the editor? Or is it not showing there as well?

Are you using windows XP?

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Kate @ MISYS

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Thanks Logan for coming back to me...and sorry for my bad attitude...I have just had this problem with Camtasia 6, 7 and now 8...so I am little frustrated...

Yes I have Window XP
And as I have said..seems all 8 licenses are having the same problem...
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Kate @ MISYS

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And I have a deadline
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Logan S.

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Is the cursor appearing in the editor, and just not showing during the recording?
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Kate @ MISYS

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The problem only seems to occur when I try to record..the cursor disappears..re-appears...but actually doesn't seem to respond (or lags in responding). When I move the cursor..it moves in lag..doesn't listen..goes crazy...
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Logan S.

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And that behavior is showing that way in the editor? It's not just lagging around the recording, and showing fine once you get there, correct? Sorry for all the questions, I just want to get this squared away for you as quickly as possible!
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Kate @ MISYS

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No problem Logan...you need precision, so completely understandable.
Not sure what you mean by the editor.

The mouse responds perfectly fine, before I try to record my demo:
Here are the steps I do:

I open Camstasia 8
Big screen opens
I click on the record the screen button at the top of this screen
The small window pop-ups (With Capture, effects, Tools & Help)
I click full screen (in the select area)
and click the Red REC button

It is then that my mouse no longer listens to me...it goes crazy, and since the goal is recorde my mouse/cursor movements..is kinda  a pain..and it kinda needs to work

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Logan S.

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Absolutely, this is a frustrating issue. Can you do a sample recording for me? Do something short, like 30 seconds, move your mouse around a lot, record it, than click Save and edit, as shown here:




When you watch the video in the editor that pops up, does the mouse move around normally, or is it reflecting the poor performance you are seeing while recording?

(Edited)
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Kate @ MISYS

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Since I don't have control over the mouse/cursor while I am recording..the recorded video produces the same reaction...seems logical...
And even if this was not the case..the video recorded would not correspond to what I want to show
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Logan S.

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Alright, next step. I'd like to collect a diagnostic file from you.

Windows XP:
1) Click Start-->Run and type dxdiag. 
2) Click OK.
3) Click Save All Information to save a text file to attach to your reply.  Than can you shoot me over an email to l.schultz@Techsmith.com with that text file attached? Thanks!

Please let me know if you have any questions.




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paul.rako

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It took 4 hours to figure out how to get the cursor visible, I then recorded my videos, thinking it would appear when I set that in Studio-- nope-- 3 days work, junk. So the machine had hibernated and been left for a day-- so I did the classic reboot of Windows7, and cursor appears in subsequent recordings. I could kill. Protip, when the cursor feels like working in a camrec, you will see it in the preview, before you name and save the camrec. Then once in studio, all the configurable stuff will then work, you can change the cursor size, highlight ect. I only did this camrec abomination since I could not get cursor sound in an avi. I don't need more options, I need this to work like Camtasia 2.

To get cursor sound in an avi in Recorder 8.1, set the 45904857 things you need to set, and then once you start recording, click in the recorder box to turn cursor off, and even as you do that, the cursor sound will start working. Then turn the cursor effect back on (you are recording the whole time, this is the only way I have found to fix it). Bear in mind there are "Recorder options" to go with the "effects options" and the "program options" and there are also check-box options in the top-level drop-downs of the recorder dialog box. You have to have checkbox for sounds I think. Its like 4 different companies did the UI for this thing, each doing a different place to store settings.

To be able to play the recording in VLC media player, you have to dig down those settings and change the codec from Techsmith 2 to Techsmith 1.

I was never able to get keyboard sounds, either in a camrec or in an avi.

I get this behavior on both my home computer and the machine at work, both Win7 professional.

This is one rev old in June of 2014, but when I upgraded to 8.2 then it does not play my mov files. Sure, the mov files are jerky in 8.1, but at least I can transcode them to MP4. This is for what comes out of a hypervault-- that monstrous AVID codec fed from a Sony EX3 -- DNxHD I think it is-- So one day, when I see a clear definitive post that says Techsmith has fixed the mov unplayable problem they created in this last 8.2 release, instead of the jerky mov problem in 8.1, I will upgrade to 8.4 or 8.92 or whatever, and then find the entirely new batch of bugs.

I see they are up to 8.4, but the revision history makes no mention of fixing mov playing, so I will stick with 8.1 for now.
(Edited)
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nihat

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This reply was created from a merged topic originally titled cursor visible.

when l record a video with powerpoint cursor doesn't visible... it visible only 5 seconds... now l have free trial... this program is usefull only when cursor visibile... what am l doing?

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