Custom Scroll Snagit Version 2018.1.0 64 Bit Build 775 Jan 25 2018

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  • Problem
  • Updated 9 months ago
When I try to do a custom scroll I get the green Start button but when I finish the custom scroll I do not get the red Stop button and the whole software freezes.  If I repeat it does exactly the same.  Why is this?  How do I resolve this problem.  I am using a desc top with Microsoft Windows 10
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peter.natt

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Posted 9 months ago

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Paul

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I have never used that feature before but having just tried it, I have the same issue.

The reason I have never used that feature is that any scrolling that I need, I do with the panoramic capture type.  Would that do what you need while others chip in with possible solutions?
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Rick Grunwald

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Try panoramic and see if that does what you want as there have been issues. Even with panoramic, the red stop button does not come to the foreground (hidden behind other windows) and you need to either ALT TAB or use the windows 10 SHOW ALL button to get to it

I am not sure if it is a Snagit bug or another program  that interferes with it staying on top
Please check this out and post back so they have the information to look into it
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peter.natt

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Many thanks for that Paul and Rick.  I will try that option in future.
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Rick Grunwald

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Please post back here for either more help and success if you have it so it can come up when others search
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peter.natt

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Many thanks for your replies.  I willl let you know how I get on.