Custom domain for screencast pro?

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Wondering if you have any plans to add custom sub domains to screencast pro offering (e.g., mycompany.screencast.com)?
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BigBridge

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  • thankful

Posted 6 years ago

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Logan S.

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Hey there,

We are always monitoring the need for features like this. Can you give me any specific details on how you'd use a custom domain, or how that would help out your company? Thanks!
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BigBridge

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Hello!  We're starting to use screencast when responding to support inquiries and it's awesome.  

A while back I had the old Jing Pro subscription but haven't tried screencast Pro yet.  When looking at the features of pro... specifically the ability to add logos and branded templates, I had the thought that a subdomain would also be nice, much like what happens with sites that provide HelpDesk ticketing system.   Probably more of a feel good thing about having company in url of shared links than anything else.

There may also be the opportunity to offer a landing page for video-based knowlegebase for small companies, in which case the url would be more important.

I'm starting to use snagit and screencast so much in handling support tickets and it seems there's opportunity to partner with Help Desk providers (e.g., Freshdesk) to improve the whole support ticket/canned response and FAQ / KB offered through those sites.  I know I can link over to screencast examples within my KB articles, but it would great if the two were more tightly integrated (in terms of how things are labeled, stored, etc.).  

I really love and appreciate your products, so thank you!

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ps -- When uploading to screencast from inside Snagit, if you lose the link (e.g., by accidentally copying something else before pasting the link that's on the clipboard), is there an easy way to grab the last uploaded video link without having to login to screencast?   Would be awesome to be able to access a handy screencast directory from within snagit (even only recent uploads would be fine).
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cguytx

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This reply was created from a merged topic originally titled
brand the link being shared with our own domain using DNS records a.


I would like the ability to create a cname record in dns for our company domain something like screencast.cybernut.net which would be used to link the content we share with our customers. A simple dns mask would be nice here.
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Joshua Curtis

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Such a feature as this would be impossibly helpful to our business. We use Screencast.com to host our product education videos, and users, for the most part, have been able to stream the content without issue. However, we are encountering some cases (with increasing frequency) where our customers have IT policies in place to block unauthorized streaming media websites.

Since every piece of content that's hosted on Screencast.com cannot be verified, this means that these companies are, by default, blacklisting Screencast.com. While we have been advising customers at these companies to request that their IT departments authorize access to Screencast.com (and/or access the material from their home networks), it would cut down on our support requests and on user content access issues tremendously if we could supply a URL that we have registered to act in place of "Screencast.com."

I would also suggest that, if this option is enabled on an account, users who select the "share" options will see the appropriate code for their custom URL, instead of the Screencast.com URL. An option to redirect users who are trying to access via the old links to the new URL would also be incredibly helpful, and could drastically reduce implementation time.

(Edited)
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Jessie O'Donnell, Influencer Relations Coordinator

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Thank you for the suggestion, Joshua! We appreciate your feedback on how this feature would be useful to you. Please keep an eye on this thread for future updates. :)
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Joshua Curtis

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Thanks, Jessie. I'll definitely be keeping an eye on it. :)

Also, while this topic discusses subdomains (e.g. "http://something.screencast.com/"), it would be more helpful to our business case if we were able to use whatever domain we wanted (e.g. "http://screencast.mywebsite.com/", "http://streaming.website.com/"). In that way, we could bypass even the strictest security systems, and give all of our users access to the content that is available.

(Edited)

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