Datastore location for reinstalls

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  • Idea
  • Updated 9 months ago
  • (Edited)
When you uninstall SnagIt you have the option to save all user data in case you want to reinstall.

And when you reinstall and point Snagit at your existing datastore, it refuses to use it and creates a new one instead, to which one could be excused for thinking WTF?

A simple prompt "Do you want to use the existing Datastore? Yes / No" would be useful, and save a lot of profanity being directed at my screen.

I know I can fix the problem by doing a registry hack.  But that's the problem.  A routine reinstallation should not require a user to be hacking the registry - the installation process should handle it.
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Posted 2 years ago

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Joe Morgan

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Sounds like a great idea. I voted for it.
You could have exported the Datastore before you uninstalled the program.Then imported it. Change it's location and  scream a little. There is that convoluted  avenue to  take. {:>)
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BTW Joe, CFL tubes are SO last decade. :)
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In case anyone's interested, here's the registry hack
  1. Completely exit Snagit so it is not running in the background (the Editor too; anything related to Snagit needs to be closed)
  2. Goto Registry Editor (press start and type regedit) 
  4. Find the Software folder, then TechSmith
  5. Click on the 18 folder then in the right-hand pane scroll down to "DataStoreLocation"
  6. Delete that entry.  Yes, delete it.
  7. Relaunch Snagit and it will ask you where the Datastore is. 
  8. Select your folder
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Rick Grunwald

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Excellent Paul, thanks
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So this doesn't work anymore, at least for me with current version.

If I copy the datastore directory from old computer to new computer and just point the snagit editor to the new directory, snagit ignores all the snag files that are there from the old computer.

What is the current procedure for migrating datastore to a new computer??
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Was there ever a fix for this w/SnagIt 2019?