Default application and upgraded versions no longer match

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  • Updated 7 months ago
  • (Edited)
Editor 2019 has been set as my default for viewing graphic files. I then upgraded to 2020, now I get this message as SnagIt sets a specific version when you set it as a default application - do I have to change everyone manually now?
Not a good UX if I do.




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DeanoC

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Posted 7 months ago

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Joe Morgan

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When you install SnagIt, the default is set to "Run SnagIt when Window starts"
So yeah, you'll have to change the setting for each version.



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DeanoC

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Hi
I have set run snagit when windows starts for snagit 2020, and it is running.

The issue is the settings under 'choose default app by file type' does not get updated when you install snagit 2020, it still is linked to my previous version (Snagit 2019) even though it just says SnagIt in this example.
I really, really don't want to have to go one by one and re-assign each file type.
Most app upgrades over-write the previous version to avoid doing this.



(Edited)
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davidlambert

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The only thing I can think of is that your installation location was changed and the installer for the new version doesn't recognize this so the default app is still set to the old program. Do both versions appear in the 'Apps' in 'Settings' for Windows?
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DeanoC

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Hi
I used the default location, which is a sub directoy call . . .\techsmith\Snagit 2020
I have uninstalled 2019 and 2020 and am in the process of re-installing 2020 to see if that fixes it.
if it does, Snagit should uninstall previous versions when upgrading and re-assign the file types (or just keep the updated version in the same generic directory  . .\techsmith\Snagit .
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davidlambert

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I've never had an issue with upgrades/updates causing what you are experiencing. In fact, each time there is an update, my app shortcuts on the 'Start Menu' (I use Start Menu Full Screen) have to be recreated because they are removed by the installer. They are recreated on the app (program) list so I must assume that the installer removes them, does the update and then recreates the program shortcuts but not the 'copies' I had created for use on the Start Menu full screen. Those are the right click>More>Pin to Start shortcuts on Windows 10. As others would likely suggest, submit a ticket. It is a free service. One thing I have had happen with the latest release is that the option to 'Run SnagIt when Windows starts' check box has cleared and I had to reset it upon first use.
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Joe Morgan

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Sorry, I misunderstood the question {:>(

I view/open my images with Windows Photo Viewer by default.
Opening my vast collection of images in SnagIt wouldn't work for me.

So, I have no first hand knowledge on the subject. With regards to SnagIt.
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Rick Stone

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Hi there

Assuming I'm understanding this issue accurately, your complaint is that you feel SnagIt should configure itself as the default image editor so that just double-clicking an image causes it to open in the SnagIt editor?

If that's what the issue is, I'm not sure SnagIt manipulates that default that is used in Windows. At least, not as far as I've ever seen. I do know that SnagIt typically installs itself to a different folder each time a new major release happens. And overall, I believe that's a good thing as far as I'm concerned. Because it allows multiple versions to coexist on the machine. Oftentimes that's a handy feature to have!

Now for me, one thing that is VERY confusing is that each version of SnagIt seems to configure itself as a right-click option when you use Open With. 



I REALLY wish that each of those would say instead: SnagIt 12 Editor, SnagIt 2020 Editor, and so on. So that it would be easy to know which one pointed to which version's editor.

I'm not sure about your particular workflow, but for me, I tend to use one main image type. PNG. So I'm pondering why this isn't as simple as right-clicking the image and using that option labeled: Choose another app. Then you find the version of SnagIt you want to use and choose it and before clicking OK to dismiss the dialog, you enable that option at the bottom that is labeled:  Always use this app to open files.


I believe that option is a one and done. At least for that particular image type. You would likely have to repeat it a few times if your goal is to use this for several different image types.

Cheers... Rick :)





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davidlambert

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I had experienced this in the past but not since Version 2018. Snagit Editor only appears once in the 'Open with' dialogue. Regarding your comment; 'I do know that SnagIt typically installs itself to a different folder each time a new major release happens', I didn't realize that prior versions are still available in the 'C:\Program Files\TechSmith' folder. I just checked and, sure enough, there is 'Snagit 2019' along with 'Snagit 2020'. I must have uninstalled the 2018 version because the 'Snagit 18' folder still exists in 'C:\ProgramData\TechSmith' along with 'Snagit 19' and 'Snagit 20'. I also checked in 'C:\Program Files (x86)' but the 'Techsmith' folder is gone.
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Rick Stone

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I'm happy to report that moments ago I edited my Windows Registry and changed these. I performed a search of the Registry for "Snagit Editor" and found this location:

Computer\HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCache

Double-clicked each instance and adjusted the name according to what I wanted to see. Now I have this!



And I'm a happy camper.

Oh, and lest I be chided for stating I edited my Windows Registry, NO TechSmith support DID NOT advise me to make these changes. And should anyone choose to make these kinds of edits, you do so at your own peril. Although I WILL say that in all the time I've used Windows (I started with Windows 3.1) I've never once fouled things up by digging around.

Then again, I never just make changes or delete things all Willy Nilly. I scrutinize where I am and what I'm about to change or delete.

Cheers all... Rick :)
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davidlambert

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Interesting! I have only the entries for Snagit Editor 2020.