Snagit loses my quick styles

  • 10
  • Problem
  • Updated 4 years ago
  • (Edited)
The new style I add on "add to quick styles" will disappear when snagit app is closed.
How could I save & use default style (type, size, and color) of font ?
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Tzu-Chuan Huang

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Posted 7 years ago

  • 10
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Peter

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Hi,

I've noticed this problem in Snagit 11 too, since upgrading from Windows 7/Snagit 10 to Windows 8/Snagit 11. It's really frustrating, and I've resorted to creating a SNAG file with my standard shapes and callouts and copying and pasting, rather than using Quick Styles.

Would be really keen to see this fixed!

Thanks,
Peter
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Matthew Brown

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Same problem. What's worse is the default behavior in 11 is not business friendly. I mean, have you ever written a word document in "Lucidia Hi"? No? That's because it sucks. Nobody uses it. Why in the hell it's the default is beyond me.

And they changed the pen tool to default to non-vector. There's 30 minutes of your life trying to make it work like the last version.
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Darren Squires

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This reply was created from a merged topic originally titled
snagit.


Quick Styles disappear when I close the editor.  I use Snagit on a daily basis and it is frustrating to have to resave the quick styles every time I open the program.
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Logan S.

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Hey Everyone,

We haven't quite been able to reproduce this issue internally, so if everyone who is seeing this issue could open a ticket at support.techsmith.com so we could gather a bit more information about your system and workflow, that would be great. Sorry about the inconvenience!
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Ryan Klahn

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Any resolution to this yet?  Running version 9 and having this problem and would like to resolve it.  Highly frustrating.

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Ken

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Running 9.1.2 and the BUG is still there.
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Matt Woods

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I have been able to successfully replicate this issue after having it happen to me a little while back. When the application crashes or does not exit normally (ie: killed with task manager) it loses the quick styles. I will be working in the editor and it will randomly crash when I try to save files from time to time. I can open it back up and save the file just fine though.

I tested this by creating quick styles, closing the app, and seeing if they were still there. They were still there. Then I did the same thing again, but instead of using the Exit option from the menu I killed it with Task Manager. I went back and the quick styles were gone. The windows size was also reset. I recorded a video of this process to show it happening and will submit a ticket.
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Matt Woods

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Just submitted a ticket for this.
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Ryan Klahn

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Thanks...that is exactly what is happening.  I should have included more details when I resuscitated this thread.  The Quick Styles remain if you just close the app using the 'X' to close the window, but if you reboot your pc or just kill the app from Task Manager, the Quick Styles disappear.  
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mrmichael39

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It has to have something to do with the save location. As long as it is running in the background the quick styles will remain but when forcefully closed they disappear. This tells me it is saving these to a temporary location and wiping out when closed.

P.S. You should be able to take a snagit photo of a snagit photo thats already captured without having to edit the photo. 
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Chris Moné

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Any progress here? Having the same issue in Dec 2015. 
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shanda5303

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Same for me, I was just about to submit a ticket on this! This happened on both my work and home computers. I typically leave Snagit open and forget that it's open and then my computer will shut down because of a Windows update. I am really frustrated because I spent over an hour 3 weeks ago adding tons of Quick Styles then I find they are all gone....
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smith.hill

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Lame. 
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shanda5303

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I hope I don't sound rude but I'm wondering if this has been an issue for 3 years now shouldn't this be fixed? I know it's not a critical feature but sometimes you can't always prevent Snagit from getting unexpectedly closed (example Tue our company had a brief power outage). 
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Chris Moné

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It's very annoying. I use this daily and all my quick styles are gone regularly. Not sure what the cause is, but it would be nice to be fixed. 

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