Delay in Uploading

  • 1
  • Problem
  • Updated 2 months ago
I have been experiencing long delays in uploading mp4 files for the past couple of weeks.  Some files that usually would take an hour or less to upload are taking several days while others that would normally upload in a few minutes are now taking several hours.  I have one file that is 24 MB and took 2 days to upload and another file that is 583 kb that took 2 hours to upload.  Is there a problem with the screencast site? 

I am using the upload button on the screencast site because I have CS 2018 which cannot directly upload to screencast (and the license is an institutional one that I do not have control over).
Photo of thomas.zucker-scharff

thomas.zucker-scharff

  • 14 Posts
  • 5 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
Photo of kayakman

kayakman, Champion

  • 8024 Posts
  • 2775 Reply Likes
suggest you contact free tech support re this issue

I use sc.com all the time; have not seen anything as you describe
Photo of Paul Middlin

Paul Middlin, Employee

  • 1306 Posts
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yes please do that; we'd like to dig in and see what's up.
(Edited)